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Sheraton JFK Airport Hotel

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Sheraton JFK Airport Hotel
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525 Reviews from our TripAdvisor Community

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Showing 486: English reviews
Reviewed 10 January 2016 via mobile

I stay at several hotels and this is one of them. Great hotel but this time the lady at the front desk attitude sucked! I got to my room and realized this was one of the hotels without a fridge. I called several times on the in home telephone no one answered so I had to use my cell phone...

Enoch N, Director of Operations at Sheraton JFK Airport Hotel, responded to this review

Hi Lily, Thank you for your loyalty to our hotel. However, I can assure you that this experience is not what we tolerate and I must apologize for the way things played out. I thank you also for your feedback and I will be happy to furnish your room with these extra amenities if you let me know when you...

Reviewed 10 January 2016 via mobile

We stayed here on transit through New York for one night. It has everything you could ask for for this type of stay, including a free early morning shuttle to JFK airport and free wifi. We found it extremely convenient and well priced. We literally dumped our bags, showered, went out for a meal and came back and slept, so...

Enoch N, Director of Operations at Sheraton JFK Airport Hotel, responded to this review

Hi Ewan, We are extremely happy that we were able to meet all your expectations. We are here to serve you when next you travel. Thank you and we hope to welcome you home soon. Enoch Nimene

Canberra, Australia
Reviewed 4 January 2016

We stayed at this hotel as we arrived quite late from Australia into JFK. Waited around 45 minutes for the pre-arranged shuttle to arrive to collect us - it's not very close to the airport and certainly not walking distance. Staff were unprofessional at check-in, chatting to themselves, complaining about other guests and generally distracted. About an hour after checking...

Enoch N, Director of Operations at Sheraton JFK Airport Hotel, responded to this review

Hi there, I'm so sorry for the experience you had with us. As the temperatures have dropped a late shuttle is certainly not the way to start the trip. I have extensively shared this with my staff and we are working on retraining and the importance of guest perception. I too apologize for not getting back to you sooner, it...

Basking Ridge, New Jersey
Reviewed 4 January 2016

We stayed at your hotel to catch an early morning flight and to park our car for the vacation. On our return from vacation we were picked upped promptly as advertised and taken directly to our car. Osmond, our driver, waited to confirm we got off ok. And, as it turned out, we did not. Our battery had died. It...

Enoch N, Director of Operations at Sheraton JFK Airport Hotel, responded to this review

Hello David, so sorry for your car troubles, but I'm happy that Osmond was able to assist. He truly is one of our shining stars on the late night shift and we're happy he could assist. Please join us again soon, he'll be thrilled when we share this with him! Enoch Nimene

Reviewed 3 January 2016

In need of refurbishment, but staff is friendly enough and and the location (nearish to JFK) means that it is good enough if you need to be at JFK for an early morning flight. As we were upgraded at check in we had a nicer room and free internet. As a result, it got three stars (I automatically deduct 1...

Enoch N, Director of Operations at Sheraton JFK Airport Hotel, responded to this review

Hello there. Thank you for staying with us and thank you for your review. We're happy that you were pleased with our staff and also sorry our decor didn't quite match for you. You're always welcomed back and I'd love to hear some of your ideas. See you soon! Enoch Nimene

Reviewed 31 December 2015

All the staff in the front desk are extremely friendly and helpful, especially Vianna Nunez. This is unquestionably, one of the nicest hotels in New York .Excellent Staff, Food, Rooms, Amenities, and Decor. We will be back very soon. This is now our #1 choice whenever we stay in New York .

Enoch N, Director of Operations at Sheraton JFK Airport Hotel, responded to this review

Happy New year! Nothing like a memorable staff to close out the year right? We're so thrilled to read your review. Take care and hopefully we see you with us soon. Enoch Nimene

Reviewed 31 December 2015 via mobile

The sheraton airport hotel is the best hotel service ive seen in years!!! I had a great time here! The service is very great and the people at the reception are amazing! Viama, chris, nancy are excellent employees and always give there best effort. There work is very professional and it was a pleasure working and meeting them! I had...

Enoch N, Director of Operations at Sheraton JFK Airport Hotel, responded to this review

Good Day, thank you so much for your review. Vianna, Chris and Nancy make a great team and have been together working collectively for over 10 years now so its very natural for them. We are so thankful for your kind words. You too have made us smile! See you in the future! Enoch Nimene

Fort Lauderdale, Florida
Reviewed 30 December 2015

I extended my stay and as a result it created different reservations. Christian and Vianna at the front desk were very pleasant and accommodating and made sure that I didn't have to change rooms which I did not want to do. Anything I needed, they were available to assist me. I will definitely stay here again if I'm in the...

Enoch N, Director of Operations at Sheraton JFK Airport Hotel, responded to this review

Thank you for trying us out and then deciding to stay. We love to hear the impact our staff made on your decision. You are always welcomed back! Enoch Nimene

Reviewed 30 December 2015 via mobile

I missed my connecting flight so I took a shuttle bus to this hotel. The woman at the desk, Vianna Nunez, was very nice and accommodating! I was able to get a room without any problems. The hotel is quiet, clean, and overall wonderful! I would absolutely stay here again!

Enoch N, Director of Operations at Sheraton JFK Airport Hotel, responded to this review

Hello Kristine, thank you so much for your feedback. Vianna was really pleased to read this because she remember you well actually. I'm so glad that she made an impact on your experience. Please join us again soon! Enoch Nimene

Chesterfield, Virginia
Reviewed 29 December 2015

Sheraton provides a convenient hotel close to JFK airport and offers free shuttle service. Gold and Platinum members enjoy a separate floor with club lounge access. Staff friendly at front desk. I especially want to thank Freddie who helped us take our bags to the room. Even though I told him that I had no small bills to tip him,...

Enoch N, Director of Operations at Sheraton JFK Airport Hotel, responded to this review

Hello Timothy, thank you for your review and for staying with us. We are certainly very proud of Freddie. He has been with us over a year now and always goes above the call of duty for our guests. Please join us again anytime, I'm sure Freddie would be pleased to see you. Enoch Nimene

135 photos of this hotel

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  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
The Sheraton JFK Airport Hotel is a new, full service hotel featuring a sleek design, and everything you need to be comfortable and productive. Located just 0.5 miles from John F. Kennedy Airport ... more   less 

Additional Information about Sheraton JFK Airport Hotel

Address: 132-26 South Conduit Avenue, Jamaica, NY 11430
Region: United States > New York > Queens > Jamaica
Price Range: ₹ 11,238 - ₹ 19,003 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton JFK Airport Hotel 3.5*
Number of rooms: 150
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Also Known As:
Jamaica Sheraton
Hotel Style:
#1 Green Hotel in Jamaica
#3 Business Hotel in Jamaica
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton JFK Airport Hotel staff and other travellers.
18 questions

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See which rooms travellers prefer

“Do not stay here”
 of 5 bubbles WEELASSIE_7, 17 Nov 2016 | Read review
“Good location”
 of 5 bubbles gracef239, 17 Oct 2016 | Read review
“All the rooms should be okay as the surrounding is quiet with many other hotels.”
 of 5 bubbles 97yalil, 16 Oct 2016 | Read review
“Ask for a refrigerator and microwave in your room. They are complimentary if they have enough available.”
 of 5 bubbles 243earlc, 3 Sep 2016 | Read review
“Ask if there is a quiet side that is not overlooking the highway. Get the club level.”
 of 5 bubbles 949mommo, 30 Aug 2016 | Read review
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