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BEST WESTERN University Inn

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456 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN University Inn
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Showing 441: English reviews
Niagara Falls, Canada
Reviewed 23 May 2015

Double check that the pool is open. First room had wet carpet due to leaking a/c so we were upgraded. Unfortunately upgraded room had dirty bathroom with urine spots on toilet from previous guests. Décor is very dated but bed was comfortable. Breakfast exceeded our expectations.

Thank Melissa H
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Melissa, I am sorry that your children were disappointed the pool was not open and you weren't told beforehand. The pool opens the Friday of Memorial every year. I have pointed out your comments about the bathroom to our Executive Housekeeper. We are glad that the breakfast exceeded your expectations. We hope that you will return in the future....

Shohola, Pennsylvania
Reviewed 20 May 2015

Very pleasant staff, but the hotel is just old and run down. Good location to Cornell (where I went with my pet), but the room and hallways are just tired. Air conditioner had funky smell, it was good to open windows, but with it being on ground floor was not comfortable leaving windows open in the evening. Beds were comfortable...

Thank RobinE17
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Robin, We appreciate you taking a few moments to send us your review. We are making strides at updating our hotel, with new carpeting and new bedding. I have printed you information about the air conditioner and given to our maintenance department. We hope to see you again when visiting Cornell University. Sincerely, Jim McMann

Philadelphia, United States
Reviewed 18 May 2015

In Ithaca for a graduation. Great location to the college, every staff member was cordial, helpful and friendly. It is rare that you find the entire team, engaging and friendly but they were. The room was great, on a rare hot day, the AC was worked fabulously. Breakfast had a great variety.

Thank Brendan L
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Brendan, We couldn't be more pleased with your comments about your stay during Ithaca College. It was definitely one of those rare hot days in May! It is gratifying to know that we are doing something right. Should you ever return to Ithaca for any special events, we would love to have you stay with us! Best regards, Jim...

Goldens Bridge, United States
Reviewed 28 April 2015

The primary reason why a person stays in a hotel, is to sleep. So one would think that the bed should be comfortable. During my stay, the bottom sheet was too small, so it did not fit the mattress.and kept rumpling, and exposed the mattress. Also, the duvet was outside of the duvet cover! How wacky is that? What is...

Thank Wendy R
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Wendy, Thank for your valued response. We have taken your review and put in the employee area for our housekeepers to see. Of course, you are correct that the bedding is not the correct to make the bed. We have completed the carpeting in 75% of the building and should be finished in two weeks. The Best Western is...

Reviewed 26 April 2015

We were in Ithaca for Cornell Days. The staff here were welcoming and the shuttle drivers were incredibly helpful, orienting us to the area. The room was comfortable and warm, and breakfast was a huge plus given our tight schedule. The employee who helped us at check out made sure I knew all the upcoming important dates for families visiting...

Thank Y4619AImichellew
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

We are so glad you enjoyed your stay with us! Visiting Cornell for the first time can be daunting, which is why we make our staff is up to date on all the important upcoming dates, including graduation. The shuttle service is definitely an asset, especially with the lack of parking on campus. Should Cornell be in your plans for...

New York, United States
Reviewed 21 April 2015

Perfectly fine for a conference at Cornell if you do not want to walk around Ithaca. The location is not near a lot of "towny or college type" shops or restaurants. There is a 24 hr grocery store and that is a plus if you are on a budget.

Thank Adrian A
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Adrian, Thank you for taking the time to complete our survey. Although we are nestled in the East Hill Plaza, we do recommend Collegetown Bagels right in our plaza and Agava Restaurant right around the corner for get a flavor of Ithaca. In the evening, our shuttle can drop you off in Collegetown itself with a wide variety of...

Mendocino, United States
Reviewed 16 April 2015

Staff was very helpful. Breakfast was great. One of the best hotels we stayed at during our trip, but also the most expensive. Shuttle service from the hotel to Cornell University was a nice option for us.

1Thank Tiffany T
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear Tiffany, We appreciate you taking time to fill out our survey and appreciate your "five" you gave us. Ithaca does have periods throughout the year where prices can be higher than other times of the year. Should you be planning to return to Ithaca, we would pleased to sign you up for Best Western Rewards where you can accrue...

Cary, North Carolina
Reviewed 15 April 2015

When we got to the room the towels were hanging in a plastic bag, and the sink was dirty.We were tired so didn't complain. Then the toilet didn't flush. Again, too tired to complain so we just put up with the stink. In the morning, the shower didn't drain. Breakfast was adequate and eating area was clean. Upon checking out,...

Thank RobW572014
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear RobW, The condition of your room is clearly unacceptable. I have printed this for our maintenance department to review. I am also speaking with the front desk clerk who checked you out as we typically require all clerks to ask how the stay was and possible rectify the situation before the guest leaves the hotel. I would like to...

Elyria, Ohio
Reviewed 15 April 2015

Great stay in Ithaca, NY. The area is a beautiful place to visit and the staff at the Best Western Ithaca make it exceptionally pleasant. Rooms are clean and well maintained. Excellent value and nice breakfast selection.

1Thank jremalius
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear jremalius, Thank you so much for your comments on the hotel and our staff! I am confident that the staff does their best to make the guest experience a positive one. We also appreciate your comments on the breakfast and are always thinking of ways to make it even better. We hope to see you again in the future....

Deer Park, New York
Reviewed 13 April 2015

Room was very clean. Requested extra towels, blankets and pillows on reservation, upon arriving we didn't have any towels at all and the extra pillows and blankets were not in the room. They were promptly brought to the room when we called. Next day, left tent card on bed for 6 towels in total (we were 5 people in the...

Thank MJcookie
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review

Dear MJcookie, Thanks for taking time to give your feedback about your recent stay. I have printed your comments and will review with our housekeeping department. Each day, we do a standup meeting with our housekeeping department and your review will be talked about. We are glad that you found the accommodations to your satisfaction and enjoyed the breakfast. Please...

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Shuttle Bus Service
  • Laundry Service
  • Free Parking
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Conveniently located only 1/2 mile from Cornell University and 12 minutes from Ithaca College, the hotel is located in the East Hill Plaza, location of 5 eateries, 24 hour grocery store and pharmacy. Hotel is approximately 1 mile from downtown Ithaca. ... more   less 

Additional Information about BEST WESTERN University Inn

Address: 1020 Ellis Hollow Rd, East Hill Plaza, Ithaca, NY 14850-2808
Region: United States > New York > Finger Lakes > Ithaca
Price Range: ₹ 7,691 - ₹ 11,503 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN University Inn 2.5*
Number of rooms: 101
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Also Known As:
Best Western University Hotel Ithaca
Best Western Ithaca
Ithaca Best Western
Hotel Style:
#9 Business Hotel in Ithaca
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN University Inn staff and other travellers.
2 questions
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West Hartford, Connecticut
over a year ago

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Questions? Get answers from BEST WESTERN University Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hotel promises pet-free rooms, but broke that promise!”
 of 5 bubbles CNYTravelView, 21 Nov 2016 | Read review
“"All rooms are the same" per the receptionist, which would mean that all rooms have old mattresses and slightly worn rugs.”
 of 5 bubbles jeremysmom, 2 Sep 2016 | Read review
“Go to Collegetown Coffee just a few steps away in the plaza. Much better fare for breakfast.”
 of 5 bubbles Fotogrrl247, 27 Jun 2016 | Read review
“I think there's an extra charge to accommodate pets; they also have a slightly discounted "hospital" rate.”
 of 5 bubbles 544pk, 4 May 2016 | Read review
“Ask for a room in the back wing with a fireplace.”
 of 5 bubbles allisona128, 12 Apr 2016 | Read review
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