What I appreciate: 1. Thanks to the hotel in getting a room with a great view. 2. Recognized and honored the VIP access for early check-in, late check-out, and a voucher towards foods and beverages. 3. Great valet parking team and service 4. Very clean room 5. Flexible payment options 6. The room is well equipped with many USB and electrical outlet throughout. 7. more than average surface space and drawers, compartments to put our staff 8. Courteous front desk team 9. Wonderful to have hand-held shower handle in addition to the fixed shower head 10. Great location for Cornell University visitors 11. Dinner at Taverna Banfi was great, wonderful atmosphere, excellent service and decent foods. 12. A Cornell store/gift shop next to the lobby 13. More than one dining options within the hotel What I do not appreciate and the main reason for the hotel to receive a 4.0 not a 5.0 rating: The microwave was delivered to our room after check-in when we went out for sightseeing, which I felt disturbed and disrespected. I phoned the hotel two days in a row to ensure a microwave is ready upon our arrival, it did not happen. Worse yet, it was delivered AFTER our check-in when we were out. Had the hotel apologized for not delivering the microwave on time and asked for permission to enter our room, I would have felt respected, and privacy protected. Spoke with the manager, Bruce, and he offered a complimentary dinner to make up for it, which we appreciated, but I would still prefer that things were done right and did not sneak in the microwave without a heads-up, especially I had called twice in advance to ensure what we needed were being communicated. Two suggestions: 1. The hotel front desk team seem to be slow in identifying main attractions/school buildings within Cornell. Looks like they were all new. Would be great to have a mixed of seasoned and new employees working together. 2. Breakfast dishes from in room service were well presented and the service was good. However, the taste was not appealing to us, even though it's creative and interesting. For example, French toast with brie cheese. This hotel would have earned a 5 out of 5 had they handled the microwave situation more appropriately. The hotel was well managed and if you look for ways to support Cornell University, this can one an effective mean to do so. I would still feel comfortable recommending it to anyone, despite my personal experience.…
If my company wasn't paying for this for a training I was attending, I would never have stayed here. Cornell shut down the 2nd day of my stay yet the hotel remained open. Service abruptly stopped with no communication from hotel staff. Our towels were dirty on the floor, we ran out of everything, and the trash was spilling over.
I now understand why Cornell has the best hospitality program in the nation. From the food, to housekeeping to check-in...Everything was wonderful. Especially during pandemic times, we as a family felt safe and well taken care of. Thank you!
Statler Hotel at Cornell University is the perfect place to stay while visiting student(s). The hotel, which is managed by Marriott as part of the Cornell Hotel School, is very well run. It is very important to note that it follows all COVID regulations that pertain to the campus including cleaning protocols and wearing masks while in all areas of the building except while eating at the restaurants. Taverna Banfi has outstanding food! The hotel staff are friendly, helpful and prompt in their service. And walking/hiking on the large, beautiful campus is an absolute plus;
Great hotel. Run by Cornell students! It was a nice warm atmosphere. Very clean rooms. The restaurant had an amazing all you can eat buffet which was superb. Starbucks coffee and bottled water were provided in the room. Would certainly return.