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Courtyard by Marriott Ithaca Airport/University

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29 Thornwood Dr, Ithaca, NY 14850-1264
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Traveller (31)
Room & Suite (22)
Dining (10)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 04/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Courtyard by Marriott Ithaca Airport/University
Updated 04/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 24 hotels in Ithaca
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Patio
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Parking
Wifi
Paid internet
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Snack bar
Wine / champagne
Conference facilities
Banquet room
Meeting rooms
Salon
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Seating area
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern
Hotel links
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295Reviews5Q+A54Room tips
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rahelgershuni wrote a review Jul 2022
Jerusalem, Israel121 contributions42 helpful votes
I stayed in this hotel for 9 nights, so that I had ample time to form an impression. The hotel is pleasant by and large. The rooms are spacious, the lobby inviting, the staff by and large helpful with some truly outstanding people and for example, Darius. The surroundings are lovely with trees, birds, squirrels and trees. The drawbacks are: 1. Severe problems getting one's room cleaned. While the policy is to clean rooms every three days (more or less), two requests to clean my room within this time period did not result in any cleaning. Only after 5 days was the room cleaned. I learned that this was a consequence of a few cleaning staff quitting due to poor conditions. Only when a manager was recruited to help the regular staff, was the room finally cleaned. As I had no choice, I myself emptied my garbage cans on the third day. This is a clear case of poor management. I would like to inform the owners of the chain of this problem, but it is difficult to find out their contact details. 2. The rudeness of one front desk staff member, hinting at poor training of staff. 3. The lack of safes in the rooms, requiring me to store valuables in a safe deposit box in the area of the front desk.
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Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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MikeC wrote a review Jun 2022
2 contributions2 helpful votes
Really happy with the service we received. Because it was a busy weekend and because our plans changed a few times leading up to it, we ended up booking multiple rooms and multiple different time frames. With one quick chat message through the app, the team at the hotel had our rooms all sorted exactly as I asked! Breakfast counter served us 15 minutes after closing. Rooms and common areas were clean and in good repair. The near airport location is actually in a very nicely landscaped office park with streams, ponds, deer, ducks and bunnies. Great stay!
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Date of stay: June 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Esther W wrote a review Sep 2021
1 contribution1 helpful vote
We paid the same price for the three days we stayed at the Courtyard Ithaca Airport/University by Marriott and received no cleaning services or supplies. We arrived in the room with 2 half rolls of toilet paper, and a small box of Kleenex. We ran out of these supplies and were told to come to the front desk as there was only one person there in the hotel at 7:00 am. I had to empty our garbage every day, as there were only two tiny garbage cans in the room. There were no towel racks by the bathroom sink so our hand towel on the door was constantly falling on the floor next to a bath towel there. Towels on the towel rack above the tub were getting wet.
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Date of stay: September 2021
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Room Tip: Have to wipe off bathroom mirror to see into the mirror after a shower because no bathroom fan. ...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Jeremy Worrell, General Manager at Courtyard by Marriott Ithaca Airport/University
Responded 28 Sep 2021
Thank you for your feedback, Esther. I understand the frustration of not having your room cleaned during your stay but unfortunately we are not doing daily housekeeping service right now as mentioned. We always have extra supplies at the desk, and we are happy to run supplies up to your room when we are able, otherwise trash and used towels can be placed in the hallway for pick-up. There should have been information regarding our limited services next to the coffee stand, and I apologize if this was not better communicated. I also understand the frustration of not having a towel rack, and it is a concern I share as well. My hope is these will be included in our upcoming renovation. Thank you again for staying with us!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Traveler06798623299 wrote a review Aug 2021
1 contribution
I was given a one king room with a couch. The room is clean and the furniture is too. There’s a large full length mirror on the wall. Not all hotels give big mirrors. The bathroom is very small but well maintained. No cracked tiles and no torn wallpaper. It is close to the parks. I would come to this hotel again even though they don’t give breakfast here.
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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JumpInWatersFIne wrote a review Aug 2021
Rochester, New York11 contributions2 helpful votes
We stayed here one night last week. It was the most expensive hotel night I've ever had and one of the worst nights I've spent in a hotel. The one positive thing I will say is that in the <12 hours we were there, our limited interaction with staff was very good. They seemed helpful and interested in making us happy. On to the negative... CLEANLINESS: I don't care if a property is a bit outdated (and this one is), but as soon as you notice cleanliness issues, you start noticing them everywhere. I first noticed a hair on the bedstand (along with lots of fingerprints), then noticed hairs on the bathroom floor. I stopped looking because I didn't want to know - I was too tired. NOISE: I usually request a quiet room but forgot this time so were were across from the ice room. The ice machine (the compressor?) would run on & off the entire night and when it was on, it sounded like a prop plane going down a runway (more on the airport later). It was extremely loud in our room whenever the compressor (or whatever) ran. I called the front desk and they were surprised to hear this because they thought it was broken. They had no other rooms for us, so we had to stay put. If that had been the only negative thing, I wouldn't be writing this review. NO A/C: It was hot and humid out that day. We were lucky the night was cooler, albeit still very humid, because the room AC did not work. I called down and the nice lady said she'd "reset" it from her end but it didn't work. So, we had to have the window open (only opens a little). The room didn't cool down much and it was incredibly humid. In her defense, she said to call back if it didn't work but we were tired and didn't want maintenance in our room at 10pm. There was no air/venting working in the bathroom so the room heated up after each of us took a shower. STINKY PILLOWS: My pillows were down and they both smelled of wet down feathers (gross) and BO. I could barely sleep because it was so gross so I resorted to no pillows (family had the other pillows and they said theirs were not too bad). AIRPORT: Note that you are near an airport - albeit a small one. This was not an issue overnight but I was awoken from my 3 hours of sleep (see gross pillows above) at 7 am by the high-pitch whine of a plane taxi-ing down the runway. I probably wouldn't have heard it if the AC had worked and the window had been closed. Also, delivery trucks (18 wheelers) arrived at 8 am to make deliveries, backing up with reverse beeping etc. SAFETY: When we arrived, the door to our room was open (deadbolt out), which I didn't love. But we were all too tired to ask why. DAMAGE: The ironing board (the board itself - not the cover) had a huge hole busted in the middle of it, which made ironing a hassle. If I had had more time, I would have told them but we had to skiddadle early am. BREAKFAST: My kid went down to eat to discover the breakfast was like $15 for not much (they mentioned breakfast - but not cost! - when we checked in so that was a surprise). WHILE I'm HERE: The bathroom was extremely tight which wasn't a huge deal but annoying enough to mention here. It's ironic we paid so much for this night's stay (high demand time of year with local colleges moving in) because it was one of the worst hotel stays I've had. Hotels should be places to rest and after a long, hot day, all I wanted was a good night's sleep. Well, I ended up with a migraine (rare for me!) instead. Not staying here again.
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Date of stay: August 2021
Value
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Room Tip: Away from ice machines!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Jeremy Worrell, General Manager at Courtyard by Marriott Ithaca Airport/University
Responded 25 Aug 2021
Thank you so much for staying with us, and for providing your honest feedback. Our many apologies you had such a terrible experience, and so many issues during your stay. Please reach out to the hotel directly if we can further assist you, or offer you some sort of compensation for the issues mentioned.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rock A wrote a review Jul 2021
1 contribution1 helpful vote
Old and old decor. Not like typical Marriotts. Staff was great. It's fine, just not as expected as I was expecting it to be like all the other Marriots I stayed at. Gardens aren't kept as well. Pool was murky Sauna was closed. No continental breakfast First room I was given, I walked into a room that wasn't cleaned yet. I wonder if this lower quality is when they took over other hotel lines?
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Date of stay: July 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Bill from Cleveland wrote a review Jun 2021
1 contribution
I tried to reserve a room for a weekend night on June 26. For no reason, the price had more than doubled to over $330. There is no event in Ithaca this weekend. Because of Covid, the hotel is still not serving breakfast or providing full service. Previously we had stayed there for less than $150 a night. The very pleasant woman who answered the phone could not explain the rate increase and sympathized with me when I called back to cancel. We were able to book in another hotel at a reasonable competitive rate.
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Date of stay: June 2021
Rooms
Cleanliness
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jeremy Worrell, General Manager at Courtyard by Marriott Ithaca Airport/University
Responded 23 Jun 2021
We're sorry we missed you this stay, Bill. Unfortunately we're almost sold out this weekend so the rates have gone up. While there may be no specific events in town, weekends are starting to pick up due to the nicer weather. As things start to open up and business levels increase, we will steadily be increasing our offerings - including the Bistro being open after breakfast, and more frequent room cleanings. Please reach out to me should you have any further questions or need any accommodations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
GuerraFamilies wrote a review Mar 2021
Houston, Texas27 contributions3 helpful votes
Late post from Dec 2019: My freshman college student, new to the area, arrived at Ithaca airport late in the evening expecting to stay at the airport overnight to catch a 6am flight home. Since local rideshares sometimes stop early and start later in the morning, and local taxis have poor reviews--my kid reasoned it was the best option to avoid missing the early flight. Unfortunately, Ithaca airport does not operate 24/7 like major airports, so my student was asked to leave around midnight! Unable to find a rideshare and already checked out of the dorm with no place to stay-- I got a panicked call. I found Courtyard Marriott Ithaca Airport to be the closest hotel, so I called for assistance to get my kid safely from the airport to the hotel. Front Desk attendant "Daniel" answered almost immediately and handled everything starting with arranging the most reliable taxi to pickup my shivering kid waiting outside the closing airport. He took our information to book a room, and also arranged for the taxi to return at 5am to catch the morning flight. When my kid arrived to the hotel, Daniel courteously finished check-in so my frazzled kid could go straight to the room. Sure--this is routine hotel service. But-- for a panicked parent and newbie freshman calling for assistance in the middle of a winter night in Ithaca, it's a blessing someone took pride in their position to get the job done. Thanks again, Daniel.
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Date of stay: December 2020
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dan R wrote a review Oct 2020
9 contributions2 helpful votes
I feel like the courtyard brand is going downhill a little bit. Case in point: the courtyard in Ithaca by the airport. Not only is the thermostat one of these new models that don't have a function for keeping the fan on continuously, the hotel does not even have portable fans for the rooms period there are also no microwaves. Business travelers need both of these things. in a hotel where the windows don't open, how is there no continuous air circulation? It's the most claustrophobic experience. Fans are like $20 at walmart. Every Hotel should have fans for people who want them. The people who work here are nice though, just as they are all over upstate new york.
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Date of stay: October 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alex Honahan, General Manager at Courtyard by Marriott Ithaca Airport/University
Responded 30 Oct 2020
Thank you for taking the time to provide your feedback and we sincerely apologize your stay did not meet your expectations. I apologize all of our portable microwaves were in use during your stay, but we always have one available for guest use in our market area. While our windows do not open very wide for safety reasons, they do open some to let fresh air in. I apologize our HVAC system does not allow guest control of the fan. However, our maintenance team can override the fan settings to run continuously should we have advance notice of that request. We will share and use your feedback to review our services moving forward. Once again, thank you for staying with us and providing your honest feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
robyn14 wrote a review Oct 2020
Rye Brook, New York121 contributions85 helpful votes
In the age of COVID, the Courtyard is exactly what you want: clean, well run with quick and efficient front desk service at both check in and check out, clear signage about masks and elevator usage, extra hand sanitizer in the lobby and in the elevator, etc... The location is a bit out of the way, but it's quiet with ample parking so those are a plus. And if you like big fluffy pillow top mattresses, you'll love the Beautyrest bed that we had in our room. Unfortunately, I need a firm mattress so I didn't get much sleep at all and probably won't return-- which is a bummer because in every other respect this was a great hotel.
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Date of stay: October 2020
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$153 - $278 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
courtyard by marriott ithaca hotel ithaca, courtyard ithaca, ithaca courtyard, ithaca marriott
FORMERLY KNOWN AS
Courtyard Ithaca
LOCATION
United StatesNew YorkFinger LakesIthaca
NUMBER OF ROOMS
107
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Frequently Asked Questions about Courtyard by Marriott Ithaca Airport/University
Which popular attractions are close to Courtyard by Marriott Ithaca Airport/University?
Nearby attractions include Cornell University (3.4 km), Cascadilla Gorge Trail (5.0 km), and Ithaca Falls Natural Area (4.2 km).
What are some of the property amenities at Courtyard by Marriott Ithaca Airport/University?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Courtyard by Marriott Ithaca Airport/University?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Courtyard by Marriott Ithaca Airport/University?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Courtyard by Marriott Ithaca Airport/University?
Yes, free parking is available to guests.
What are some restaurants close to Courtyard by Marriott Ithaca Airport/University?
Conveniently located restaurants include Purity Ice Cream Co, MIX Kitchen and Bar, and Just a Taste.
Are there opportunities to exercise at Courtyard by Marriott Ithaca Airport/University?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Courtyard by Marriott Ithaca Airport/University?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Courtyard by Marriott Ithaca Airport/University?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Courtyard by Marriott Ithaca Airport/University offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Is Courtyard by Marriott Ithaca Airport/University accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.