After we checked in, the person at the reception informed us there was no housekeeping services provided during our 5 nights stay ( which was never mentioned to us before) and that we could pit our garbage bags in the corridor to be picked up. She said we could give the towels to the recepoif needed to get fresh ones but no cleaning services. To top things, when we decided to leave and asked for a refund since such an essential part of hotel service was missing they simply refused to refund us our 2000+ Dollars
Everything was dirty. The room. The front desk had the same coffee spill for our entire stay. Hair balls on the pool deck and in the water. It's clear that whoever is responsible for cleaning just doesn't care. Don't see myself staying at a Holiday Inn again anytime soon.
I stayed one night on business. As far as I know, my stay did not line up with any special events in the area, so I was surprised how expensive the room was. My room was nice, everything was clean and comfortable. Check in and check out could not have been quicker or easier. The bed was unusually high but did not cause me problems. My room was right next to the highway and traffic was pretty loud. Fortunately it didn't wake me during the night but a light sleeper would definitely want a room in the back instead. I experienced no real problems, but a few minor annoyances. For some reason, I had trouble at first getting both of my devices onto the network. The water pressure was a little low for the shower head, which was pretty much able only to pour water straight down. At (an otherwise good) breakfast, the orange juice dispenser was pouring just slightly orange water and I never found anyone to ask to put in a new one.…
Average service quality: This hotel refused to provide a proof for overnight stay, the staff had no name tag, nor was professional, saying no printer, unable to print, and that I must return at 10am to speak with the hotel manager, they had no power. Too many signs at the café entrance, and not intuitive enough to follow for COVID policy. Mandated guests wearing glove when taking food, but placed spoons on the counter without plates, which felt unclean, the counter surface may have germs. Other issues from the hotel room: 1) Bed too high, unsafe for seniors 2) Toilet paper not at least 75% full 3) Paint fell off from a blue mobile desk on the edge 4) Hair found at the corner of the bathroom underneath the trash can 5) Transparent scotch tape on the edge of the bathroom countertop 6) Lack of nighttime sleeping light 7) Some trash debris found on the hallway in front of Rooms 328-330 8) Next to a main street in Ithaca, trucks/motorcycle running since 3am. Asked to change the room right after check-in but got denied. Did not feel the hotel listens to customers nor care about making the stay enjoyable for them. Seems like they care more about enforcing their policies and rules.…
In general this was an OK hotel with nice amenities like the pool and breakfast. The room was sort of clean, although the shower could use a good bleaching. My biggest beef was the lack of toilet paper. Seriously there were only eight pieces of toilet paper left and no extra roll left. In addition, there was only two pieces of tissue. This wasn’t going to go far for a family of five, even for one day. Oh, and we found a towel with what looked like poop. The staff happily gave us toilet paper when we walked down to pick it up since they were short staffed that night. The pool area was very nice, but the ragged hand towels supplied left a lot to be desired. Perhaps this is a sign of times and the staffing shortage we are experiencing everywhere.
We very much enjoyed our stay at Holiday inn express. We wish that we would have been able to stay two nights here but they were both of the day prior unfortunately. The beds were comfortable and the room was clean. Room was quiet. Layout and decor of room is modern. The hotel is in a good location to downtown Ithaca. The shower water pressure was great. The breakfast was plentiful. Also, this price was lower than the Fairfield inn & suites that we stayed in at horseheads and had a much better value to it. Would definitely recommend this hotel.
We had stayed at 50-100 Holiday Inn Express hotels and this one is now the top of our list. The breakfast was what really impressed us. They offered 5 kinds of milk, including chocolate and soy milk. Guests were offered gloves when taking food. Trays and take-out boxes were readily available to take food to the room. Fresh whole fruits were in good supply. And the breakfast hour runs until 10am even for weekdays. Their rooms are good, clean and functional but the breakfast is head and shoulders above other Holiday Inn Expresses.
Let me start this with I get it, all places have a bad day or days. I have never written a negative review. I would just never return. This was so bad I wrote a letter to the General manager Daniel, Nothing no response back. Again, I have never even written a negative letter, just wouldn't return. The room was not clean at all. There was hair from previous guest ALL OVER BATHROOM FLOOR. When I asked if someone could bring me a couple of extra towels as I used them to clean floor, I was informed that housekeeping would not be cleaning room for my entire three day stay. I had to go into fitness center to grab towels to clean my own floor. Going into fitness center was just as bad, as empty hand sanitizers were empty and there was no spray that I could use to clean my bathroom floor.…
Ithaca was a great town but our stay ended on a downer as this hotel kept our deposit. We left the room in good order, checked out and all was good. However, when my credit card arrived they had not refunded the deposit. I called them and was told it was an error and my deposit would be returned. I waited...it never arrived! This hotel has a private owner as it is franchised. The manager - Cassidy Fox - refused to discuss the issue and told me she was the highest management and her decision was final - they were keeping my $100! I suspect a scam as there is no way to dispute this. Please ask the staff to check your room when you leave and get them to refund your deposit while you are there.
We had a great stay at the hotel. The location was perfect (we walked to Buttermilk Falls and all the shopping). The hotel felt new, was quiet and clean! It is as all the other guests wrote. BUT… Management should be aware of the “free breakfast”. There was limited food which shocked us and the second day even less. We were told (can’t make this up) that the reason that there was no bread or bagels was because of covid. We filled out a form for what we wanted, the staff prepared our requests and that was it. No seconds allowed. For the money we paid, it was unacceptable. I am sure that hotel owners subcontract out the food service – time to find someone that manages to serve delicacies like peanut butter or whitebread.
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