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City Express Queretaro

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City Express Queretaro
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252 Reviews from our TripAdvisor Community

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Showing 18: English reviews
Puebla, Mexico
Reviewed 19 July 2016

Always impressed with the coffee bar at City Express. The great advantage is you are just ten minutes from the centro historico. You can walk or take a taxi (but don't drive down there the traffic is horrendous). Parking is secure and the breakfast is OK. The best thing is I got a web special at this property for 15%...

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Helpful?
Thank Profe_Federico
Chihuahua 31207
Reviewed 16 September 2015

We choose this hotel because we need a to stay close to the main highway in order to leave the city quick, since our Journey would be long (over 2000 miles). When I made the reservations using Trivago, I asked for a 2 adults and 1 Children, then I was redirected to Hoteles.com. The rate was higher than posted because...

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Helpful?
Thank Jose Luis G
marlen c, Guest Relations Manager at City Express Queretaro, responded to this review

Dear Guest I am writing to apologize for the inconvenience during your stay and the incident with the service at the reception, your comment is important to us because it help us to improve our quality service; I want to let you know that we have implemented corrective measures in relation to your comment. I hope to give us the...

Puebla, Mexico
Reviewed 30 June 2015

The rooms are clean an modern. Nothing fancy but practical. It is located about 5 to 10 min with taxi from the city center. The breakfast is included but quite simple. Don't expect a huge buffet but at least it is enough to start the day.

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Helpful?
Thank Xilian
marlen c, Guest Relations Manager at City Express Queretaro, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon.

Mexico City, Mexico
Reviewed 2 January 2015

Good hotel for an over night, good breakfast , hotel suitable for little noisy children, and families in general . Off the historic center , something like ten minutes from the center , need a car or taxi to get to the center but because he margins , if you do not want to enter the city so is ideal...

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Helpful?
Thank tali l
Marlen C, Guest Relations Manager at City Express Queretaro, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the odors the room as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; Waiting us the chance to have your preference and serve you...

Reviewed 5 September 2014 via mobile

I stayed just one night, and that was enough to see the lot of improvements the administrators should need take note in order to be considered this hotel as a real option for a business hotel in Queretaro. The room conditions, the cleanness in general, but the most frustrating was the deficient air conditioner (more than 26 C inside could...

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Helpful?
1Thank Miguel Ángel C
marlen c, Guest Relations Manager at City Express Queretaro, responded to this review

Dear Miguel, First of all I want to offer you an apology for any inconvenience during your stay as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; we reported that we have implemented corrective action in relation to your comment. Waiting us the chance to have your preference...

Mexico City, Mexico
Reviewed 27 June 2013

We were looking for a place to stay closed to the Downtown and we found City Express. It looked great in the pictures but the experience was one of the worse in my life. We decided to book online so we do not have problems when we arrive because was going to be on the evening. We did so but...

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Helpful?
2Thank Daniel A
ControlCalidad, Guest Relations Manager at City Express Queretaro, responded to this review

Dear Daniel, Thanks for contacting us, we want to apologize for what happened to the front desk as the housekeeper service, followed up on the complaint and the manager is taking control over the cleanliness of the rooms. Rest assured that corrective actions are being taken to prevent this from recurring. We appreciate you taking the time to tell us...

Cancun, Mexico
Reviewed 22 February 2012

The service was as expected in a limited service hotel. No problem during the day as it is close to downtown, but take care at night as the area turns seedy.

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Helpful?
Thank jmelhado
CalidadyServicio, Guest Relations Manager at City Express Queretaro, responded to this review

Dear Guest, Thank you very much for sharing your experience with us. I would like to assure you that our security personnel at the hotel work under the highest security standards in order to assure the safety of our guests at all time. Looking forward to host you again in the future. Always at your service. Cordially,

Mexico City, Mexico
Reviewed 19 January 2012

Great location, well maintained clean building and facilities, and comfy bed. I quite liked this hotel. Perfect for business trips. What bothered me is that i could hear toilet flush from the surrounding rooms all night long and the room got wee cold at night and in early morning. Internet was bloody so slow i had to renew the faceboook...

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Helpful?
Thank Yune
San Jose, Costa Rica
Reviewed 2 August 2011

See the price and do the math....the facilities were OK, but the Customer Service was simply terrible, I have no words to describe how frustrating was treat with the front desk people... Their website says they speak English, but they DO NOT, they are not very smart and they are very very slow....Any way , I would not recommend this...

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1Thank MGB_1772
Ciudad de México
Reviewed 29 July 2011

I stayed at this hotel with my baby, husband, mother and aunt and it was a great experience. We shared two rooms and both were comfortable, clean and in excellent condition. The hotel is quiet despite being next to the highway. It's a hotel where you'll get everything you need to spend the night... and have a nice breakfast.

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Thank lpondelek

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Meeting Rooms
  • Shuttle Bus Service
  • Room Service

Additional Information about City Express Queretaro

Address: Lateral Autopista Mexico-Queretaro 2103 | Col. Estrella, Queretaro 76030, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Queretaro > Queretaro
Price Range: ₹ 2,919 - ₹ 3,937 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — City Express Queretaro 2*
Number of rooms: 121
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Also Known As:
City Express Hotel Queretaro
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Questions & Answers

Questions? Get answers from City Express Queretaro staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are traveling with more than two check for other hotels nearby at the end will cost you the same or less.”
 of 5 bubbles joseluisg868, 15 Sep 2015 | Read review
“Clean comfortable”
 of 5 bubbles lpondelek, 28 Jul 2011 | Read review
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