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DoubleTree by Hilton Queretaro

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DoubleTree by Hilton Queretaro
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457 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Queretaro
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Showing 110: English reviews
Kansas City, Missouri
Reviewed 22 May 2016

The people here are wonderful. Sure, there isn't an outdoor pool or hut tub but they have people that bend over backwards to help you. They have a shuttle, restaurant, and it's extremely clean. Our stay was almost a month due to a medical treatment for our mother. It took much longer than expected and the staff helped us with...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Heather J
Elizabeth A, MANAGEMENT ASSISTANT at DoubleTree by Hilton Queretaro, responded to this review

Thank you so much for staying with us and sharing us these comments, it is really important to us, we like to read these experiences to our team in order to motivate them to keep working constantly and give you the best service just like you deserve it. We hope you to come back soon, remember you have friends here...

Memphis, Tennessee
Reviewed 22 May 2016

Dinner on Monday night was a joke. Ran out of beef and chicken - found out after 30 minutes order was placed, waiter barely checked in on us. Worst hotel restaurant experience in the past 5 years. Hotel needs to invest in training their wait staff and have management support them during dinner.

Review collected in partnership with DoubleTree by Hilton
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Thank kenl20162016
Elizabeth A, MANAGEMENT ASSISTANT at DoubleTree by Hilton Queretaro, responded to this review

Thank you for staying with us and for sharing your experience, this is really important for us in order to keep working and improving our service. We always share this comments to corresponding departments and team members to motivate them, we are sorry for those inconvenients. We hope to have a new opportunity to welcome you here soon and give...

Vienna, Austria
Reviewed 2 May 2016

This is a hotel like many other new business hotels, nothing special about it except that sound proofing of the windows is really good. It is situated a little outside the city centre so if you want to go there you'll definitly need some means of transportation. On the other hand it is facing a big super market so that...

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Helpful?
Thank globusat
Elizabeth A, MANAGEMENT ASSISTANT at DoubleTree by Hilton Queretaro, responded to this review

Thank you for staying with us and for the time that you are spending giving us your experience, this is really important to us in order to keep giving the best service just like you deserve it, we work constantly to improve our skills. We hope to see you soon!

Edinburgh, United Kingdom
Reviewed 24 March 2016

This is a smart, modern hotel located close to the bus station in Querétaro, and around a 10 to 15 drive to the city centre. The room was of medium size, modern decor with a large flat-screen TV, coffee making facilities and plenty of storage and cupboard space. The bathroom was spacious with a walk-in shower. I was on the...

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Thank tropicalpete
Elizabeth A, Management Assistant at DoubleTree by Hilton Queretaro, responded to this review

Thank you for staying with us. We appreciate your time and opinion, we know we can improve our skills with it. We are working now on those situations. We hope you to give us another opportunity to welcome you here, change that experience and give you the best service just like you deserve it. Have a great week.

Toluca, Mexico
Reviewed 14 March 2016

como miembro de HH fue interferente. el aire acondicionado nuca estaba en la temperatura deseada, y el extractor no servía. Not worth it, i´m sure you can find something better for the same price. Air con was never at the right temperature, and the bathroom extractor didn't work at all. As a HH member I felt no difference whatsoever.

Review collected in partnership with DoubleTree by Hilton
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Thank Omar G
Elizabeth A, RESERVATIONS AGENT at DoubleTree by Hilton Queretaro, responded to this review
Google Translation

Apreciable Sr. Omar, lamentamos mucho los incidentes que tuvo en esta estancia, agradecemos sus comentarios pues son una oportunidad para...

Englewood, Tennessee, Usa
Reviewed 12 March 2016

I would compare this to any Hilton brand in the US for a lot less about 60 US a night. Comfortable beds and helpful staff. Wifi is weak but works and is close to the complimentary internet access in the US.

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Thank 508DavidG508
Elizabeth A, RESERVATIONS AGENT at DoubleTree by Hilton Queretaro, responded to this review

Mr. David, we are glad to know that you like our hotel and service. We appreciate your opinion as well. We hope to welcome you again soon!

ashdod, Israel
Reviewed 8 February 2016

good place near bus station and stadium. also no far from old city. 5 min from hotel have good Brazilian restaurant good place for Business stay It sixth time I come back to this hotel highly recommend

Review collected in partnership with DoubleTree by Hilton
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Thank Andrey M
Reviewed 3 February 2016

We usually look for a hotel with an indoor-pool because of my littel daughter. And this has showed to be a first choice always, not only for the pool, but also for the price, the location, and specially for the staff who attends us in each of our different stays. This is a hotel I surely can recommend and the...

Review collected in partnership with DoubleTree by Hilton
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Thank Juan Carlos A
Winchester, United Kingdom
Reviewed 7 December 2015

Perfectly OK hotel and restaurant, nothing too special. Breakfast was not included, but had a good selection of choice (hot, fruit and breakfast) and at a reasonable price ($165). There is an indoor pool but it is small and quite visible from the welcome area. The staff were very friendly and I received a warm cookie upon arrival Would not...

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1Thank Jenna_Winchester
Hannibal, United States
Reviewed 25 October 2015

This hotel should be a 5 star hotel. The staff was so attentive and helpful. Breakfast was wonderful and the rooms very clean and the beds were comfortable and clean. I will stay here again on future trips.

Review collected in partnership with DoubleTree by Hilton
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Thank Daniel D

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to DoubleTree by Hilton Hotel Queretaro located in the heart of Santiago de Queretaro. This welcoming hotel in Queretaro is within easy access of the Pan-American Highway (Hwy 57) and prominent local businesses, and is just a five-minute drive from the Queretaro Convention Center and the Corregidora Stadium. Queretaro International Airport is just 35 minutes away, and the hotel provides complimentary transport to and from the airport and bus station. Feel welcome with a chocolate chip cookie and warm hospitality when you check into DoubleTree by Hilton Hotel Queretaro. Relax in a comfortable guest room on a king- or queen-sized bed. View a movie and choice of premium channels on a 42-inch LCD TV. Stay connected with work and friends with complimentary internet access and catch up with work at the desk. Upgrade to a spacious suite complete with homelike amenities including a microwave, minibar and comfortable seating area. ... more   less 

Additional Information about DoubleTree by Hilton Queretaro

Address: Luis Vega y Monroy, 410, Queretaro City 76030, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Queretaro > Queretaro City
Price Range: ₹ 3,917 - ₹ 7,386 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Queretaro 3.5*
Number of rooms: 100
Reservation Options:
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Hotel Style:
#5 Romantic Hotel in Queretaro City
#8 Green Hotel in Queretaro City
#10 Business Hotel in Queretaro City
#12 Family Hotel in Queretaro City
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Questions & Answers

Questions? Get answers from DoubleTree by Hilton Queretaro staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Dont stay here but if you do ask for a clean one”
jbD9561OJ, 25 Apr 2017 | Read review
“Air conditioning you have to turn it way down to make the room cool. Seems like it takes a long time to cool down if you just turn it down a little. Then set it back to the temp you like.”
chivo1, 18 Feb 2015 | Read review
“Well, there's non a good room...”
R2184ZCdaniela, 14 Feb 2015 | Read review
“select the room at the back side, those are more convenient if you like to wake up early.”
ricardod793, 21 Oct 2014 | Read review
“Ask to have a room far away from the freeway”
MPM_WORLDWIDE, 10 Mar 2013 | Read review
5 of 5