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Vanila Hotel & Spa

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#11 of 31 Hotels in Nosy Be
Certificate of Excellence
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1 room 2 adults 0 children
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Vanila Hotel & Spa
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232 Reviews from our TripAdvisor Community

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Showing 39: English reviews
Durban, South Africa
Reviewed 2 days ago NEW

My Wife and I were both astonished and dismayed to read the TripAdvisor Review published in December 2016. We stayed 7 nights and we can report the following: All staff members were exceptionally friendly. This includes not just the ‘normal’ customer interacting staff such as receptionists and waiters but also gardeners, cleaning staff, maintenance, etc. We were always greeted with...

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Helpful?
Thank Boug2016
Vanila-Hotel-Spa, Responsable relations clients at Vanila Hotel & Spa, responded to this review

Dear Guests, Thank you so much for your compliments and taking time to write a detailed review about your stay and yes, we were quite dismayed by the previous review you’re mentioning. We are glad to read you had a so perfect experience and a beautiful souvenir of Vanila Hotel & Spa. Your warm compliments reflect the effort of everyone....

Reviewed 2 weeks ago

Stayed with 7 people at the hotel for 8 nights. As this is a negative review I will give you the top 3 reasons not to visit. 1) Staff are appalling - there is almost no service or care taken by staff - drinks take over 15 minutes and are often forgotten. Asking for ice is met with rolling eyes....

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Helpful?
Thank Ryan H
Vanila-Hotel-Spa, Gérant at Vanila Hotel & Spa, responded to this review

Dear Mr. Harrison, Your travel agency with whom you booked informed us of your dissatisfaction and we replied to it according to your comments. We now took note of your remarks and feedback on Tripadvisor. We are very sorry for the feedback that you wrote which we find without objectivity. According to your feedback at the travel agency , your...

Sierra Leone
Reviewed 21 November 2016 via mobile

Read the reviews and some were spot on but this hotel is quite overrated. My first room was very nice except no wifi. They moved me to a room with wifi but was a bit nasty and the wifi connection was poor. The next day I switched back to the nice room sans wifi. Food was ok. Selection of food...

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Helpful?
Thank Michael B
Vanila-Hotel-Spa, Propriétaire at Vanila Hotel & Spa, responded to this review
Google Translation

Bonjour Monsieur, Nous vous remercions sincèrement pour les avis élogieux que vous écrivez sur la plupart des services de l’hôtel...

London, United Kingdom
Reviewed 16 November 2016

My room was a big suite with great sea views and jacuzzi. The bed is very comfortable. The room has lots of electrical sockets which is very welcome. The internet is weak and does not reach the rooms.

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Helpful?
Thank Basel A
Vanila-Hotel-Spa, Responsable relations clients at Vanila Hotel & Spa, responded to this review

Dear Host Basel, We are glad to read you had a so perfect experience and a beautiful souvenir of Vanila Hotel & Spa. Thank you for taking time to write a detailed review about your stay. A big thank you also for choosing the Vanila Hotel & Spa for your stay We will be more than happy to receive you...

Derby, United Kingdom
Reviewed 16 October 2016

Located on the West Coast of Nosy Be about 23 km form the airport and about 20 mins from Noisy Be town. It sits in a tropical garden overlooking the Indian Ocean and the buildings are Malagassy style. The rooms are decorated in warm colours and are furnished with fine wood from Madagascar. We had room 50 , on the...

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Helpful?
Thank Honisoiquimalypense
Vanila-Hotel-Spa, Responsable relations clients at Vanila Hotel & Spa, responded to this review
Google Translation

Dear Fred, Honisoiquimalypense Thank you for having chosen the Vanila Hotel & Spa for your stay, and taking the time...

Reviewed 16 September 2016 via mobile

It's September the weather is perfect for an Englishman like me to relax, and The Vanila Hotel & Spa is the perfect place to do just that. I have a Large well appointed room with beautiful terrace over looking the gardens and bay. It's easy when taking afternoon tea to feel like I'm on the terrace of an old cotton...

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2Thank Peter C
Vanila-Hotel-Spa, Responsable relations clients at Vanila Hotel & Spa, responded to this review

Dear Peter, You've got the soul of a romantic my dear guest Peter! We are touched by your compliments. A big thank you from the Vanila staff’s team. We are glad to read you had a so perfect experience and a beautiful souvenir of Vanila Hotel & Spa. Thank you for taking time to write a detailed review about your...

Barcelona, España
Reviewed 9 September 2016 via mobile

Great hotel with spacious rooms and right on the beach. It is far from the city (Hell-Ville) but you don't really need to go there at all. They have an office of the excursion operator (Nosy Be Original) in the hotel, which is very convenient. It should be noted that during the lowest occupation months some facilities are occasionally closed,...

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Thank Laureta26
Vanila-Hotel-Spa, Responsable relations clients at Vanila Hotel & Spa, responded to this review
Google Translation

Dear Laureta, Gracias por sus saludos y tomarse el tiempo para escribir una reseña detallada sobre su estancia. Estamos encantados...

Nosy Be, Madagascar
Reviewed 27 July 2016 via mobile

Vanila is a great hotel , rooms are very clean and well thought out . The hotel is Big and for kids there are swimming pools and a kiddies play ground . Beach is not the best but they do trips to Nosy Sakatia almost every day on demand . Food was good but service was slow . The garden...

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Helpful?
Thank Scubajacques
Vanila-Hotel-Spa, Responsable relations clients at Vanila Hotel & Spa, responded to this review

Dear Guest We are touched by your compliments. A big thank you from the Vanila staff’s team. We are glad to read you had a nice experience and a beautiful souvenir of Vanila Hotel & Spa. Thank you for taking time to write a detailed review about your stay. A big thank you also for choosing the Vanila Hotel &...

Southampton, United Kingdom
Reviewed 28 June 2016

We had the most wonderful relaxing time here in the Vanila, we are scuba divers and we were amazed at the sea life here on Nosey be using the "Sakalav" dive school next door, the staff put them selves out for us and to our surprise we had a free upgrade to our sea view room to include one of...

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Thank phill c
Vanila-Hotel-Spa, Responsable relations publiques at Vanila Hotel & Spa, responded to this review

Dear Phill C, Thank you for your compliments and taking time to write a review about your stay. We are glad to read you had a so perfect resting experience and a beautiful souvenir of Vanila Hotel & Spa. We always pay attention to the choice of our partners, specially when it comes to deal with such technical excursions such...

York, United Kingdom
Reviewed 23 June 2016 via mobile

This hotel looks to have been newly built/refurbished and is in an excellent condition. Infinity pool, lovely cocktails and super fancy rooms decorated to a very high modern standard. It was a nice breakfast with fresh omelettes or pancakes to order. Spa is very tastefully done and offers a range of treatments. We did not sample the restaurant food as...

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Helpful?
Thank Lockmaster55
Vanila-Hotel-Spa, Responsable relations publiques at Vanila Hotel & Spa, responded to this review

Hello dears, We are touched by your compliments. A big thank you from the Vanila staff’s team. We are glad to read you had a so perfect experience and a beautiful souvenir of Vanila Hotel & Spa. Thank you for taking time to write a detailed review about your stay. For over 15 years now, our gardeners are constantly improving...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Banquet Room
  • Babysitting

Additional Information about Vanila Hotel & Spa

Address: Route de L'Ouste, Nosy Be 207, Madagascar
Region: Madagascar > Antsiranana Province > Nosy Be
Price Range: ₹ 6,168 - ₹ 9,505 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Vanila Hotel & Spa 3*
Number of rooms: 56
Reservation Options:
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Also Known As:
Vanila Hotel And Spa
Vanila Hotel Nosy Be
Hotel Style:
#5 Spa Hotel in Nosy Be
#10 On the Beach Hotel in Nosy Be
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Questions & Answers

Here's what travellers have asked, with answers from Vanila Hotel & Spa staff and other travellers.
7 questions
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Sunshine Coast, Australia

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Questions? Get answers from Vanila Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“WiFi in bar and reception”
 of 5 bubbles geraldc678, 28 Jun 2016 | Read review
“they have a private island that you can visit and dive for sea turtles”
 of 5 bubbles GeertB_11, 27 Mar 2016 | Read review
“Splash out on an ocean room”
 of 5 bubbles Sue149, 13 Dec 2015 | Read review
“Wifi is limited to 20MB a day for free and it is spotty and only available in the reception/restaurant/main pool area. For the quality of the hotel and the price I think the wifi should be available in room and unlimited.”
 of 5 bubbles BredaO219, 4 Dec 2014 | Read review
“Ask the hotel to check and reconfirm your Air Madagascar flights 24 hours before you leave as Air Madagascar is awful at timekeeping and customer service - more of a matatu line than an air line.”
 of 5 bubbles oncebitten2xshy, 7 Aug 2014 | Read review
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