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Extended Stay America - Rochester - Henrietta

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Extended Stay America - Rochester - Henrietta
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95 Reviews from our TripAdvisor Community

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Showing 95: English reviews
Start your review of Extended Stay America - Rochester - Henrietta
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Rochester, New York
Reviewed 2 weeks ago

My room is clean, appliances all work well, staff is friendly, never have problems finding parking close to entrance, very close to freeway access and the grocery store and gas station are just across the parking lot, which is super convenient.

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Helpful?
1Thank SoftwareContractor
New York City, New York
Reviewed 27 February 2017

I have stayed here a couple of times now, always pleased. I have also always booked through a 3rd party seller of rooms, so I don't know what their rate would normally be. I can say the Extended Stay is a budget hotel. However, the staff is very friendly and you would know it is budget based on staff. The...

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Helpful?
Thank Thorner H
Manager_11525, Manager at Extended Stay America - Rochester - Henrietta, responded to this review

We appreciate you taking the time to share your experience and for choosing to stay at our hotel. It is pleasing to read your positive comments regarding our affordable rates, the clean rooms you received, and your overall satisfaction with our hotel after multiple stays. Thank you again for sharing your experience with us. We would love to see you...

Reviewed 27 February 2017

I like the friendly staff; quiet, clean and comfortable room in this hotel. It is convenient and feels like at home. I arrived the hotel about 11pm that day. The staff at check-in was very friendly and helped me!

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Thank Jiqiu L
Weeki Wachee, Florida
Reviewed 2 January 2017

We stayed for the holiday and made the room up with decorations for Christmas. It was homey for two people, like a little studio apt. so we had our privacy, our Christmas together and with our family. It was very comfortable.

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Thank pricestop
Manager_11525, Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Your comments on your stay is much appreciated. I'm glad that you enjoyed the room spaciousness and layout that made you feel at home. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

Ithaca, New York
Reviewed 16 December 2016

We had to stay in Rochester unexpectedly due to a winter storm. The staff of this hotel is so friendly, and so committed to making your stay a good one. I went out to walk my dog in the morning, and the man just coming on shift asked me if I needed him to clear off my car! Some of...

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1Thank Kathleen M
Manager_11525, Manager at Extended Stay America - Rochester - Henrietta, responded to this review

We appreciate you taking the time to share your experience. It is pleasing to read our staff provided you with a positive first impression and excellent customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Reviewed 6 November 2016 via mobile

I had never heard of this branch of hotels before so didn't know what to expect. We had arrived late in the evening and were tired from the drive. The front desk personnel was very friendly and accommodating. Our room was spacious and very clean with a refrigerator,sink, and microwave which was a surprise to us. The beds were comfortable...

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Helpful?
Thank Lori D
Manager_11525, Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Thank you so much for sharing your experience with us. I'm so pleased to hear that your stay was enjoyable due to the customer service provided by our staff and your satisfaction with the accommodations. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Reviewed 4 November 2016

Extended Stay Rochester is a very decent place to stay at a very reasonable price. The basic facilities including Kitchen and utensils for the kitchen are very good. Overall it is a very decent place.

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Thank Vijayakrishna K
Manager_11525, Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Thank you for taking the time to write a review. It is food to know you enjoyed the fully equipped kitchen in your room as well as the affordable price for accommodations. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Silver Spring, MD
Reviewed 10 October 2016

This was an overnight stay for a local event where all hotels in the area of this price range were already fully booked. It turned out our online reservation was an overbooking, but it sure beat another hotel chain routing my call to India. Clarence at the Front Desk was extremely attentive. We had arrived just a little earlier than...

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2Thank RamblingRose7
Manager_11525, Manager at Extended Stay America - Rochester - Henrietta, responded to this review

The team and I appreciate you positive comments about your experience We are so pleased to hear that our staff member, Clarence, was able to assist you so well and accommodated you promptly. It is also great to see that our amenities were to your liking. Thank you again for your review. We look forward to seeing you in the...

Wattsburg, Pennsylvania
Reviewed 4 October 2016

Great room, comfortable bed, plenty of space! Unfortunately I was only there to sleep and leave early this morning, but the room was absolutely great for a more extended stay. Very friendly front desk staff!

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Thank Dave H
Manager_11525, Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Your feedback is important. Thank you for sharing. All the positive comments about the room, the space, and the stay you had at our hotel are satisfying. We are glad to provide you with quality accommodations and customer service. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back...

Reviewed 8 September 2016

The room was nice, spacious and more than adequate for what we needed. Glenn was awesome, he made sure everything was taken care of, and made sure we knew to ask him about anything---restaurants in the area, recommendations for things to do, etc...We had a bad experience at an Extended Stay(not this one), but this more than made up for...

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1Thank Metin E
Manager_11525, Manager at Extended Stay America - Rochester - Henrietta, responded to this review

It is so rewarding to read that you had an excellent stay with us. Thank you for your comments. I am pleased to read you were presented with noteworthy customer service at our hotel. Our staff, especially Glenn, will be informed on the good job they are doing accommodating guests. Thank you again for your kind words. The staff and...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - Rochester - Henrietta

Address: 700 Commons Way, Henrietta, NY 14623-3147
Region: United States > New York > Finger Lakes > Henrietta
Price Range: ₹ 4,149 - ₹ 7,844 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Rochester - Henrietta 2.5*
Number of rooms: 127
Reservation Options:
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Also Known As:
Extended Stay Rochester
Extended Stay America Rochester
Rochester Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Rochester - Henrietta staff and other travellers.
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Questions? Get answers from Extended Stay America - Rochester - Henrietta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I'm close to the elevator and no noticeable noise. No cigarette smell inside or outside the hotel.”
SoftwareContractor, 4 Apr 2017 | Read review
“only 3 floors and entrances at all ends of hotel. i dont think it matters what part of hotel you stay in.”
ThornerH, 27 Feb 2017 | Read review
“Didn't see the queen suite, but for 6.00 more, the king suite is incredibly spacious.”
kmmulligan, 16 Dec 2016 | Read review
“Rooms in 3rd Floor.”
vijayakrishnak2015, 4 Nov 2016 | Read review
“Room was quiet, despite facing a shopping plaza. We were on the left side facing the hotel entrance, on the third floor.”
RamblingRose7, 10 Oct 2016 | Read review
5 of 5