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Doubletree by Hilton Hotel Rochester

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Doubletree by Hilton Hotel Rochester
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702 Reviews from our TripAdvisor Community

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Showing 694: English reviews
Rochester
Reviewed 1 week ago

Other than you should have some entertainment and cleaners clean a little better it is great.people where very friendly and helpful the rooms where gorgeous and the bed was very comfortable .the only thing they didn't give me cookies when we came in to get are room

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Charelles2017
Sam C, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Hi Charelles2017, Thank you so much for offering us feedback on your stay with us, it makes me happy to see that you had a largely positive stay with us! I will be passing on your suggestion about having entertainment, I agree that it would be a fun nice thing to have! Sorry you did not receive cookies at check-in,...

Hamilton, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 21 November 2016 via mobile

I travel a lot and stay at hotels fairly often. In the last week I've been to 4 hotels (Double Tree twice). Tonight visit was an unplanned one due to weather. After a long weekend of driving and sightseeing and a lot of things not going as planned, we ended up at the Double Tree in Rochester NY. I called...

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Helpful?
Thank meeschell
About Hotel's Favourite Review
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Meeschell, We are so glad that you are with us during the uncertain weather that sneaked up on us. I am happy that you experienced some our warm and caring hospitality. Ryann is a superstar and we are very lucky to have her on our team. She truly loves what she does and it shows through with every person she...

Rochester, United States
Reviewed 1 week ago

10 couples and our children decided to celebrate the New Year with an overnight at the hotel. The pool was awesome for the kids, the staff was amazing and the kids left saying it was the 'best night ever.' We had 20 kids with all of us in total and they had an absolute blast. Us parents had fun too...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank nataliecV8720IC
Sam C, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear nataliecV8720IC, Thank you so very much for leaving us a review on your stay at our Doubletree! It makes me very glad to see that you and your group had a great time ringing in the New Year with us. Thanks again, and hope to see you next year! Most sincerely, Sam C.

North Tonawanda, New York
Reviewed 1 week ago

I was about 10 ft away from my 4 yr old daughter when she barely touched a light post that weighed at least 50 lbs and tumbled on top of her leaving injuries to her ear, lips, cheek and face. When I reported the incident, the man at the counter stared at me and said he didn't know what I...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank C1938MUkristenm
Sam C, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

C1938MUkristenm, Thank you for reaching out to us. I am very sorry for the situation that happened to your daughter and yourself. I know that when you spoke with Ryann at check out you did not feel further medical attention was necessary; reading your comments here it sounds like that may have changed. If you wouldn't mind contacting us directly...

Johnson Cityoh, United States
Reviewed 1 week ago

We were never told that the hotel was under construction. The place was empty and the employee acted like they were asleep. Barely received any interaction from the make shift reception area. Probably won't stay again.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank carinc2017
Sam C, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Carinc2017, Thank you for taking the time to offer us your thoughts on your stay with us at the Doubletree by Hilton Rochester. I regret to see that there were a few issues with your stay. I would like to follow up with my team regarding the problems you mentioned. In that vein, if you wouldn't mind contacting me at...

Buffalo, New York
Reviewed 4 weeks ago

Hotel was excellent with the way they managed the kids. They allowed them to play under control and did not bother them. Staff was great. Ordered room service. I thought it was a bit expensive and they forgot some of our items but waitress brought them up later.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank jamesmG925NX
Sam C, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Hi JamesmG925NX, Thank you so much for taking the time to leave us a review on your stay with us at the Doubletree by Hilton Rochester! I am glad to see that you and your team enjoyed your time at our hotel and had a good time at the tournament! Hope to see you next time your travels bring you...

Watertown
Reviewed 10 December 2016

Our visit started out to be very nice - we were here for a funeral.... but when the hockey players showed up that was the end of the nice visit. It is sad when the guests children are allowed to hang off the railings, run screaming down the halls, and generally raise absolute hell and the front desk staff said...

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Helpful?
Thank Lin F
Miri L, on behalf of the staff at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Lin F Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us...

Rochester, New York
Reviewed 5 December 2016

The beds were very comfortable and restaurant had great food! I did not like that I had an inside room however and could not see outside. It freaked me out a little that someone could just knock on my window from the hallway. Up in the air as yo whether I would stay there next time I go.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Rochestervistor
Sam C, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Rochestervistor, Thank you for offering us your thoughts on your stay with us at the Doubletree by Hilton Rochester. I am happy to see that you enjoyed our restaurant and found our furnishings comfortable. I'd like to apologize for the location of the room; if you are a Hilton Honors member please email me at Sam.Corey@Hilton.com--I will add a...

Hamilton, Canada
Reviewed 4 December 2016 via mobile

Newly renovated! Well done. Often a renovated hotel has a bad feel. The they Did this one well. Front desk area, still not completed but I am fussy, and was very impressed! Windows in our room were a touch dirty, Or foggy. Not sure if they could be replaced or cleaned. Room 603. But we all had a wonderful time....

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Helpful?
Thank Anton P
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Anton P. We are so happy to hear you and your team enjoyed our hotel, we hope the tournament went well? Thank you for also recognizing the effort the team went through to not have our upgrades be intrusive. You have to come back to see the complete package, it will be awesome. Thanks again and hope to see you...

Almonte, Canada
Reviewed 30 November 2016

If you are travelling with a group of rowdy hockey players who like to run in the halls and throw around balls while their parents stack up cases of empties and whine about the game's bad calls, then this hotel is perfect. They do more than 20 tournaments a year, so if you are looking for a place to relax...

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Helpful?
Thank EaseCoaster
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

EaseCoaster, Thanks you for your review of our home away from home. Rochester is a very big youth sports tournament area. Our hotel is one of the largest in the Rochester market, we do tend to do embrace all of our clients that stay with us to make their stay more enjoyable. We tend to have a designated area for...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning

Additional Information about Doubletree by Hilton Hotel Rochester

Address: 1111 Jefferson Rd, Henrietta, NY 14623
Region: United States > New York > Finger Lakes > Henrietta
Price Range: ₹ 8,465 - ₹ 11,468 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Hotel Rochester 3.5*
Number of rooms: 248
Reservation Options:
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Also Known As:
Doubletree Rochester
Rochester Doubletree
Hotel Style:
#4 Business Hotel in Henrietta
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton Hotel Rochester staff and other travellers.
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Questions? Get answers from Doubletree by Hilton Hotel Rochester staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay on the side of the hotel that borders the open area. LOUD.”
 of 5 bubbles T4936TXchristinet, 25 Nov 2016 | Read review
“Choose an exterior room to avoid noise from the lobby!”
 of 5 bubbles Zoe_1232014, 22 Oct 2016 | Read review
“Odd numbered rooms”
 of 5 bubbles 266SusanS, 9 Oct 2016 | Read review
“Pick the rooms facing the outside windows, so you don't have to worry about people walking by the sliding doors.”
 of 5 bubbles FAMASO, 1 Aug 2016 | Read review
“Shuttle bus can take you to/from local restaurants!”
 of 5 bubbles 788arlenej, 19 Jul 2016 | Read review
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