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Holiday Inn Hotel & Suites Rochester - Marketplace

HolidayInn.comUS$ 117*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Holiday Inn Hotel & Suites Rochester - Marketplace
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562 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Hotel & Suites Rochester - Marketplace
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Showing 558: English reviews
Reviewed 16 September 2012

Very Good breakfast, clean Rooms, chair a little messy. Front Desk staff not too helpful but still ok. Very Good omelette and waffles in the Morning. Nice location with many Stores around. Price a Little too high.

Thank Jessy2012
manojfl, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review

Thank you for sharing your experience at our hotel and glad you had a great stay. We appreciate your feedback and your business. I am glad you enjoyed breakfast and hope you choose our hotel again. Thanks again for writing this review.

West Hartford, Connecticut
Reviewed 14 September 2012

We stayed one night and checked in without a reservation. The room was okay. The wallpaper in the bathroom was peeling, the carpet was not especially clean as our white socks turned brown while walking on it. But the towels and beds smelled fresh. The pool was similarly okay, but not as big as something I read made me think...

Thank peacemom49
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review

Dear peacemom49, Thank you for taking the time to write a review about your recent stay with us. I am glad that you have mentioned our friendly staff. Our hotel is very proud of its level of service, cleanliness and quality of its product. However, I would like to apologize for any inconvenience the room conditions may have caused you....

Rochester, New York
Reviewed 14 September 2012

I would just like to take the oppurtunity to give greatly due reconitaion to the staff of this facility during my stay of three days. When you are away from home it is difficult, and to mention just a few Tiffany at the front desk, Prestion Lisa Courtney and Mike in the lounge and Bar area made me feel at...

Thank mark k
manojfl, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review

Wow!!! Thank you for writing this review and recognizing our staff. We value you sharing your experience and the people that helped make you feel at Home. This shows we are truly doing what we love and our commitment to this industry. Thank you for your repeat business and thank you for being our guest.

Reviewed 12 September 2012

The hotel itself is well located, close to shopping, restaurants and museum that we were going to the next day. Check in was easy, especially since we booked on-line. The room was clean, updated and comfortable. My only complaint is that breakfast the next morning was chaotic. As great as it was to have a gentleman cooking made to order...

Thank kidsandtravel4fun
manojfl, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review

Thank you for sharing your experience and where we can improve. We do have packages available for The Museum of Play and glad you were able to benefit our location. I have to say that we fell below your expectations and we failed to give you the best experience for your breakfast. We sincerely apologize on the level of service...

Burlington, Canada
Reviewed 11 September 2012

Excellent room, very clean, spacious and the location was great too. The breakfast was really good, but i did not feel confortable with tips jars around. I did not expect that , we dont carry our wallet to breakfast, so i was not happy with that. Other than that the hotel is great. We got the room with the jacuzzi...

Thank Bruraf
manojfl, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review

Thanks for sharing our Great Location and sharing your experience. We are a full service hotel and normally full service hotels do not offer Free breakfast as we do. Tips are not mandatory and guests choice to leave a tip. We apologize for making you feel unhappy about this and hope you understand that our staff loves what they do...

Pittsburgh, Pennsylvania
Reviewed 5 September 2012

I have to agree with the other reviewer who was scratching his/her head at the #2 ranking. Don't get me wrong--the front desk was professional and cordial, as a matter of fact, every staff person that I encountered was gracious. The issue I had was the cleanliness of my room. On check-in day, I opened the drapes and noticed that...

Thank SteelCityCampbells
manojfl, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review

Thank you for writing this review and wanted to apologize for any negative experience. I wanted to explain that the signs on our parking lot is just a reminder that our parking lot is for our guests only. This is a very good area of Rochester and hope we do not make our guests feel unsafe. The "dust" is not...

Ottawa, Canada
Reviewed 4 September 2012

We took our two oldest kids to Rochester for the weekend to get them ready for back to school. The Holiday Inn is situated right near all the big stores and mall down the street. We had a two queen room and had plenty of space for 4. The pool was great for the kids and the breakfast was more...

1Thank flyerfan_ca
manojfl, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review

Thank you for writing this wonderful review. We are very close to the Universities and conveniently located near many chain restaurants and chain stores and mall. Many parents enjoy this area just like you. Our staff is grateful for the compliments of friendliness and helpful when they can. Please come see us again and thanks for choosing our hotel.

Dieppe, Canada
Reviewed 3 September 2012

VERY VERY IMPRESSED...!!!Room was great, free Wi-Fi. Shopping right next door. Breakfast was OUTSTANDING...!! Scrambled Eggs, Sausage, Bacon & Chef attended omlette station...! Didn't get to use the pool, but checked it out & was clean, towels provided. If you plan to sleep-in, put the DO NOT DISTURB sign on the door, as housekeeping gets strated early (9am)... 5* staff,...

Thank usluv2trav
manojfl, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review

Thank you for the great review and sharing our Really Nice Place... We want to also thank you for the recognition of our staff and our wonderful breakfast. Please come stay with us again and thank you for your business.

Scranton, Pennsylvania
Reviewed 3 September 2012

Our experience did not match that this hotel is 2 out of 39 hotels in the area. We found the hotel to be nothing special. At check in they had our reservation for one vs the three we stated when we made the reservation, but this was quickly corrected. At check out, we found out that the correction triggered a...

1Thank familytraveler20002
IHGCare, IHGCare at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review

Dear familytraveler20002, Thank you for taking the time to write a review of our property. I am glad that you liked our location. I am sorry that you encountered some issues at check in and check out. We appreciate the candid feedback we receive and welcome any opportunity to improve.While we understand that your stay was not 100% satisfactory, we...

Baldwinsville, New York
Reviewed 3 September 2012

WONDERFUL service! I totally enjoyed the stay. It was an incredible experience. It is very conveniently located, i say this because there are tons of attractions all around. Including strong and a bunch of other places, including some of my favorite restaurants. Oh i could go on forever! I think the pool was one of the biggest pools i've ever...

Thank Donovan G
manojfl, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review

Thank you for writing this great review and sharing your experience. We appreciate you recognizing our WONDERFUL service! We are glad you found our location convenient and have many restaurants and shopping nearby with easy access to highways. Our pool really is big and glad we have made your stay memorable. Thank you very much.

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Room/Suite (21)
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Business Centre/Function Rooms (1)
Other (11)
04/06/2017 05/06/2017
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  • Pool
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn Rochester Hotel & Suites! This new fabulous 100% non-smoking hotel is conveniently located for easy access to all major highways. Downtown Rochester is 5 miles and the Rochester Airport (ROC) is 5 miles with free shuttle service for all of our business and leisure guests (some restrictions apply). Holiday Inn Rochester Hotel & Suites is conveniently located to all universities including University of Rochester, U of R Medical Center, Monroe Community College (MCC), Rochester Institute of Technology (RIT), Nazareth, St. John Fisher, SUNY Brockport, Roberts Wesleyan, and Empire State Colleges. Exceptional businesses are located here including Paychex, Kodak, Xerox, Bausch & Lomb, and many more!!! Shopping anyone? Well, this hotel is located in a wonderful area of Rochester that is close to all kinds of shopping including Market Place Mall and Eastview Mall that are minutes away! Sports anyone? The Holiday Inn Rochester provides excellent accommodations and exceptional service for hockey, soccer, swimming, and any other travel teams visiting the Rochester area!!! The Holiday Inn Rochester Hotel & Suites offers many amenities and services that will make your stay a memorable one including daily breakfast included with the rate, free DVD rentals, free high-speed Internet (wired and wireless), free local calls, fridge and microwave. ... more   less 

Additional Information about Holiday Inn Hotel & Suites Rochester - Marketplace

Address: 800 Jefferson Rd, Henrietta, NY 14623-3212 (Formerly Rochester Marketplace Inn)
Region: United States > New York > Finger Lakes > Henrietta
Price Range: ₹ 6,979 - ₹ 17,901 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites Rochester - Marketplace 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites Marketplace
Holiday Inn Rochester
Holiday Inn Marketplace
Rochester Holiday Inn
Hotel Style:
#2 Business Hotel in Henrietta
#2 Family Hotel in Henrietta
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Hotel & Suites Rochester - Marketplace staff and other travellers.
4 questions
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Questions? Get answers from Holiday Inn Hotel & Suites Rochester - Marketplace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I like the suites: they are large and extra quite”
mikewatrest, 1 Feb 2017 | Read review
“ask for a room in the middle of the hallways”
275davidi, 21 Aug 2016 | Read review
“Check your room location on hotel map before unloading to avoid ice and vending machines etc.”
OHGypsy73, 24 Jul 2016 | Read review
“We haven't had a bad room here yet. It was just a little noisy the last time due to a bunch of young girls blabbering loudly.”
WhereAREyou2013, 1 Nov 2015 | Read review
“I had a room that faced the courtyard in the center of the hotel. There was no traffic noise at all.”
Dackelprincess, 6 Oct 2015 | Read review
5 of 5
US$ 117* /night
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Expedia.comUS$ 116
TravelocityUS$ 117
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