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Holiday Inn Hotel & Suites Rochester - Marketplace

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553 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Hotel & Suites Rochester - Marketplace
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Showing 550: English reviews
Columbus, Ohio
2 reviews
Reviewed 26 March 2013

The BEST Holiday Inn we have ever stayed at in the Rochester area! Lisa is a wonderfully, welcoming hostess, and Juan's omlettes are perfection! They made the normally boring free breakfast buffett you receive at hotel chains a pure DELIGHT! We will definitely stay again!

Helpful?
Thank tammy y
USA
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 25 March 2013

Normally, I am not in the best of moods in the morning just because I am not woken up yet. However, the AMAZING team of Lisa & Juan did what no amount of coffee could have done; they started my day off with a cheerful attitude and a WONDERFUL breakfast. Chef Juan's homemade eggs were some of the best I... More 

Helpful?
Thank Mom2Schnauzers
Troy, Michigan
1 review
Reviewed 24 March 2013

I travel to this area about twice a year for business and this was the second time staying at this hotel. After traveling all morning and a long day of work this was a great hotel to relax and get a good nights sleep. The complimentary breakfast in the morning was a great start to the work day and it... More 

Helpful?
Thank AnthonyCap
Lemoyne, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 March 2013

It was very refreshing to be greeted for the morning meal by Lisa, the hostess, whose upbeat personality permeated throughout the dining room. The entire buffet was delicious, however, chef Juan’s world famous omelets were off the charts. What a great way to start off the day. Thanks Holiday Inn for a wonderful stay.

Helpful?
1 Thank steve f
York, Pennsylvania
Level Contributor
5 reviews
Reviewed 20 March 2013

The rooms were very comfortable and clean. I would suggest an update on the pillows for the bed since a couple were a little lumpy, but overall the bed itself was extremely comfortable. The free breakfast in the morning was excellent, and Juan and Lisa really made my breakfasts enjoyable there. They are superb employees. The hotel is centrally located... More 

Helpful?
Thank Melissa M
Rochester, New York
1 review
Reviewed 19 March 2013

The complimentary buffet dinner was a pleasant surprise. It was snowing and driving to a restaurant was not an option. The breakfast team of Lisa and Juan was upbeat and very efficient. The omelet station was great and coffee was excellent. Good job!!!

Helpful?
Thank TonyOnTheRoadAgain
Portland, Oregon
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 16 March 2013

Luis, Courtney, Charity and Danielle deserve special mention because they went out of their way to make our breakfast and the rest of our stay a great experience. We would stay there again when traveling to upstate NY!

Helpful?
Thank OregonDs
Manoj P, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review

Thank you for sharing your experience at our hotel and recognizing our employees. We know there are many choices in hotels and thank you for choosing ours. We appreciate you staying with us again on your next stay in Rochester. Take Care More 

Hamilton, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 March 2013

This holiday inn is one of the best hotels we have ever stayed at. It has a great pool for the kids and outstanding staff. The breakfast staff (especially Lisa and Luis) made for an excellent start to the day and the rooms were very clean and well maintained. Would recommend to anyone - especially those with children.

Helpful?
Thank Kyle W
Manoj P, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review

Thank you for writing this FABULOUS review. We appreciate you taking valuable time to share your experience and recognizing our staff. The largest indoor pool in the area is a big attraction to our hotel and glad you enjoyed it. We are family friendly and appreciate you choosing our hotel. We are updating our pool area as well and next... More 

Level Contributor
3 reviews
Reviewed 8 March 2013

If you are in Rochester, NY for a business trip, I highly recommend staying at the Holiday Inn on Jefferson. The hotel itself is very nice with adequate accomodations but the staff is incredibly friendly and helpful. Morning breakfast with Lisa and Luis added sunshine to the cold mornings! Great service and delicious omelets! The only thing that made my... More 

Helpful?
Thank ccavey
Manoj P, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review

Thank you for writing this wonderful review and complimenting our staff and your experience. Our staff cares about our guests having a memorable experience and appreciate you telling us how we made your experience a very good one. This hotel is business friendly with many amenities to make you feel at home. Thank you for choosing our hotel and hope... More 

Jack
1 review
Reviewed 8 March 2013

Lisa and Luis provided an excellent breakfast experience. The services was friendly curteouos and efficient and the omelettes were tasty. The rooms were clean and well maintained. I would stay at this location again.

Helpful?
Thank Michael R
Manoj P, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review

Thank you for recognizing stars at our hotel. We value you taking time to let us know how they made your stay and for you to choose our hotel again. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Room Service
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Kitchenette
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Welcome to the Holiday Inn Rochester Hotel & Suites! This new fabulous 100% non-smoking hotel is conveniently located for easy access to all major highways. Downtown Rochester is 5 miles and the Rochester Airport (ROC) is 5 miles with free shuttle service for all of our business and leisure guests (some restrictions apply). Holiday Inn Rochester Hotel & Suites is conveniently located to all universities including University of Rochester, U of R Medical Center, Monroe Community College (MCC), Rochester Institute of Technology (RIT), Nazareth, St. John Fisher, SUNY Brockport, Roberts Wesleyan, and Empire State Colleges. Exceptional businesses are located here including Paychex, Kodak, Xerox, Bausch & Lomb, and many more!!! Shopping anyone? Well, this hotel is located in a wonderful area of Rochester that is close to all kinds of shopping including Market Place Mall and Eastview Mall that are minutes away! Sports anyone? The Holiday Inn Rochester provides excellent accommodations and exceptional service for hockey, soccer, swimming, and any other travel teams visiting the Rochester area!!! The Holiday Inn Rochester Hotel & Suites offers many amenities and services that will make your stay a memorable one including daily breakfast included with the rate, free DVD rentals, free high-speed Internet (wired and wireless), free local calls, fridge and microwave. ... more   less 

Additional Information about Holiday Inn Hotel & Suites Rochester - Marketplace

Address: 800 Jefferson Road, Henrietta, NY 14623-3212 (Formerly Rochester Marketplace Inn)
Region: United States > New York > Finger Lakes > Henrietta
Price Range: ₹ 6,068 - ₹ 9,955 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites Rochester - Marketplace 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites Marketplace
Holiday Inn Rochester
Holiday Inn Marketplace
Rochester Holiday Inn
Hotel Style:
#2 Family Hotel in Henrietta
#2 Business Hotel in Henrietta
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Hotel & Suites Rochester - Marketplace staff and other travellers.
3 questions
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Questions? Get answers from Holiday Inn Hotel & Suites Rochester - Marketplace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room in the middle of the hallways”
 of 5 bubbles 275davidi, 21 Aug 2016 | Read review
“Check your room location on hotel map before unloading to avoid ice and vending machines etc.”
 of 5 bubbles OHGypsy73, 24 Jul 2016 | Read review
“We haven't had a bad room here yet. It was just a little noisy the last time due to a bunch of young girls blabbering loudly.”
 of 5 bubbles WhereAREyou2013, 1 Nov 2015 | Read review
“I had a room that faced the courtyard in the center of the hotel. There was no traffic noise at all.”
 of 5 bubbles Dackelprincess, 6 Oct 2015 | Read review
“Our room was quiet. We overlooked the back parking lot.”
 of 5 bubbles V8179JUkarenp, 27 Aug 2015 | Read review
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