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4/2/2018 5/2/2018
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    Mercure London Staines-upon-Thames Hotel

    Thames Street, Staines TW18 4SJ, England
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    4/2/2018 5/2/2018
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    US$ 126
    US$ 117
    SAVE US$ 9
    US$ 126
    US$ 125
    Traveller (194)
    Room & Suite (60)
    Dining (6)
    Overview
    • Excellent22%
    • Very good39%
    • Average22%
    • Poor11%
    • Terrible6%
    Travellers talk about
    “thorpe park” (121 reviews)
    “mini fridge” (8 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Pets Allowed
    Facilities for Disabled Guests
    Conference Facilities
    Dry Cleaning
    Housekeeping
    3.0 Star Hotel
    All hotel details
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    Rooms
    4 Feb5 Feb
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Reviews (748)
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    161 - 165 of 684 reviews

    Reviewed 29 July 2016 via mobile

    The hotel was perfect distance from Thorpe park and also London the room was ok bed was comfy , breakfast was great couldn't fault it Only thing that lets it down is its in need of a freshen up and perhaps soft furnishings a wash...More

    Thank Rosie B
    Response from MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames HotelResponded 1 September 2016

    Dear Guest Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments. Rest assured we will address them. Kind regards Eric-Enno Snel General Manager

    Reviewed 28 July 2016

    Upon arrival into reception this overnight stay was not looking good as the area looked dirty and very tired .... Having checked in and assigned my room in original part of the building. Well all I can say is that I turned around and request...More

    Thank sukibCheshireUK
    Response from MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames HotelResponded 1 September 2016

    Dear sukibCheshireUK Apologies for not living up to your expectations. We’ll look into things, and I hope we can welcome you back to Mercure Thames Lodge Hotel some time in the future. Do feel free to call me or email me to discuss further. Kind...More

    Reviewed 27 July 2016

    Rooms are advertised as "bright and modern", this could not be further from the truth. The rooms are dirty...carpets, bedding, kettle. The bathroom was covered in mould and peeling paint. There is also no minbar in the rooms as advertised on the website. The "sofa...More

    Thank Shootingmerlin
    Response from MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames HotelResponded 1 September 2016

    Dear Shootingmerlin Apologies for not living up to your expectations. We’ll look into things, and I hope we can welcome you back to Mercure Thames Lodge Hotel some time in the future. Do feel free to call me or email me to discuss further. Kind...More

    Reviewed 26 July 2016

    My partner and I stayed here for 3 nights in July 2016 as part of Thorpe Breaks. This location is absolutely ideal for guests wanting to visit Thorpe Park - it's less than a 10 minute drive and bus station is just across the road,...More

    1  Thank CNWXO
    Response from MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames HotelResponded 1 September 2016

    Dear CNWXO Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments. Rest assured we will address them. Kind regards, Eric-Enno Snel General Manager

    Reviewed 25 July 2016

    We had a great stay at the hotel after a busy day @ Legoland the family room was very comfortable, Recommend breakfast superb value, rooms were clean and quiet with lovely views over the Thames river.

    Thank pcrompton73
    Response from MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames HotelResponded 1 September 2016

    Dear pcrompton73 Many thanks for the positive comments, I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the Mercure Thames Lodge Hotel in Staines again very soon. Kind regards, Eric-Enno Snel General Manager

    About
    Amenities
    • Top amenities
    • Restaurant
    • Room Service
    • Free Parking
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Meeting Rooms
    • Laundry Service
    • Conference Facilities
    • Dry Cleaning
    • Banquet Room
    • Things to do
    • Restaurant
    • Bar/Lounge
    Details
    • Price range
    • US$ 90 - US$ 175 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Suites
    • Number of rooms
    • 88
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Accorhotels.com, Agoda, Hotels.com, Travelocity, Priceline, Orbitz, HotelQuickly, Cancelon and TripOnline SA so you can book your Mercure London Staines-upon-Thames Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United Kingdom >
    • England >
    • Surrey >
    • Staines
    • Also Known As
    • Mercure Thames Lodge Staines Hotel Staines ,
    • Mercure Thames Hotel Staines ,
    • Accor Thames Hotel Staines
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    Traveller (194)
    Room & Suite (60)
    Dining (6)
    Pool & Beach (5)
    Hotel & Grounds (136)
    Bathroom (10)
    Nearby
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Itsitaleigh
    17 October 2017|
    AnswerShow all 4 answers
    Response from gilles h | Reviewed this property |
    better call directly the Hotel,
    0
    Votes
    hnicholas69
    15 August 2017|
    AnswerShow all 2 answers
    Response from Mary G | Reviewed this property |
    Hi I do not think that will be a problem they have a room behind reception to store luggage
    1
    Vote
    hnicholas69
    15 August 2017|
    AnswerShow all 7 answers
    Response from PreacherKane | Reviewed this property |
    Would recommend you be careful about the car park. There are limited spaces and there's a public car park next door, but it's unmonitored. Although the area doesn't feel like a high-crime location, it pays to be careful... More
    0
    Votes
    Room Tips
    "Try to get a river view for a quieter room. (Stay in summertime for a nice view!!)"
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    "Avoid or ask for a room in the extended part of the property."
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    "Don't stay here never again will I stay here"
    Read review
    "If you could get a quiet room on the river side of the building that may be better"
    Read review
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