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    Mercure London Staines-upon-Thames Hotel

    Thames Street, Staines TW18 4SJ, England
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    6/8/2017 7/8/2017
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    US$ 117
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    Traveller (152)
    Room & Suite (52)
    Dining (7)
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    454 reviews
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    Overview
    • Excellent22%
    • Very good39%
    • Average22%
    • Poor11%
    • Terrible6%
    Travellers talk about
    “thorpe park” (113 reviews)
    “bus station” (8 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    3.0 Star Hotel
    All hotel details
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    The Stanwell Hotel
    454 reviews
    #1 of 5 hotels in Staines
     
    The Swan Hotel
    429 reviews
    #2 of 5 hotels in Staines
     
    The Boleyn Hotel
    255 reviews
    #4 of 5 hotels in Staines
     
    Travelodge Staines
    270 reviews
    #5 of 5 hotels in Staines
     
    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Reviews (706)
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    There are newer reviews for Mercure London Staines-upon-Thames Hotel
    See the most recent reviews

    11 - 15 of 643 reviews

    Reviewed 5 weeks ago via mobile

    Upon arriving and checking into the hotel we did not receive a warm welcome especially once we had gone to our room only to find there was a leak coming from the ceiling and dripping quiet a lot on to furniture by the bed, we...More

    1  Thank chris k
    Response from MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames HotelResponded 3 weeks ago

    Dear Chris K, Following our conversation during your stay I would like again say that we are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies again. At Mercure, we strive to provide a superior service experience...More

    Reviewed 18 June 2017

    Our family of four stayed two nights as part of our trip to legoland. We arrived around 10PM, parking was available and the staff helped us settle in as quickly as possible with a friendly welcome, a brief about the hotel and directions to our...More

    Thank ChrisnJo03
    Response from MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames HotelResponded 20 June 2017

    Dear ChrisnJo03 Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves. I look forward to welcoming you back at The Mercure Thames Lodge Hotel in Staines Upon Thames. Kind regards,...More

    Reviewed 9 June 2017

    I stayed here for 5 nights whilst I held training session. The training session was held in the conservatory and this was for 15 people. The room was a little tight but comfortable. I had all the presentation stuff such as overhead projector etc. This...More

    Review collected in partnership with HP Windows 10
    Thank Big-Tall-Paul
    Response from MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames HotelResponded 20 June 2017

    Dear Big-Tall-Paul Thank you for taking the time to write a review. I am pleased that you enjoyed your stay at The Mercure Thames Lodge Hotel in Staines Upon Thames and look forward to seeing you again in the near future. Kind regards, Eric-Enno Snel...More

    Reviewed 9 June 2017

    This was our third stay at this hotel and although the last time I reviewed it there were one or two niggles that could easily have been sorted. So did it get sorted?.Yes it did. This time I can honestly say there was not a...More

    Thank Mary G
    Response from MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames HotelResponded 20 June 2017

    Dear Mary G Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay at The Thames Lodge Hotel and look forward to welcoming you back again soon. Kind regards, Eric-Enno Snel General Manager

    Reviewed 9 June 2017

    I stayed here for one night after a trip to LEGOLAND as a family of four. We drove past the hotel as we were looking for a Mercure sign and only when we doubled back did we realise it was called Thames Lodge with a...More

    Thank Jupiter808
    Response from MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames HotelResponded 20 June 2017

    Dear Jupiter808 I am sorry that on this occasion you were disappointed with your stay at The Mercure Thames Lodge Hotel. I treat all feedback with the utmost seriousness and I am currently investigating the matter. We received a large number of extra bedroom booking...More

    The Stanwell Hotel
    454 reviews
    #1 of 5 hotels in Staines
     
    The Swan Hotel
    429 reviews
    #2 of 5 hotels in Staines
     
    The Boleyn Hotel
    255 reviews
    #4 of 5 hotels in Staines
     
    Travelodge Staines
    270 reviews
    #5 of 5 hotels in Staines
     
    About
    Amenities
    • Top amenities
    • Restaurant
    • Room Service
    • Free Parking
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Meeting Rooms
    • Laundry Service
    • Conference Facilities
    • Dry Cleaning
    • Business Centre with Internet Access
    • Banquet Room
    • Things to do
    • Restaurant
    • Bar/Lounge
    Details
    • Price range
    • US$ 102 - US$ 167 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 88
    • Reservation Options
    • TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Hotels.com, ACCOR, Priceline, TripOnline SA, Travelocity, Cancelon, Hotwire, Cheap Tickets and HotelQuickly so you can book your Mercure London Staines-upon-Thames Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United Kingdom >
    • England >
    • Surrey >
    • Staines
    • Also Known As
    • Mercure Thames Lodge Staines Hotel Staines ,
    • Mercure Thames Hotel Staines ,
    • Accor Thames Hotel Staines
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    Traveller (152)
    Room & Suite (52)
    Dining (7)
    Pool & Beach (5)
    Hotel & Grounds (102)
    Bathroom (8)
    Business Centre & Event Rooms (1)
    Nearby
    Travelodge Egham
    248 reviews
    2.49 km away
     
    The Swan Hotel
    429 reviews
    .34 km away
     
    The Stanwell Hotel
    454 reviews
    3.34 km away
     
    The Boleyn Hotel
    255 reviews
    .35 km away
     
    Nearby Restaurants
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    Nearby Attractions
    Vue Staines Cinema
    181 reviews
    .37 km away
    Staines Bridge
    68 reviews
    .21 km away
    Lino Statue
    53 reviews
    .30 km away
    Staines Railway Station
    92 reviews
    1.43 km away
    Ask a question
    Questions & Answers
    david_farmer_11
    13 March 2017|
    AnswerShow all 2 answers
    Response from lucinda242015 | Reviewed this property |
    There are ground floor rooms, I believe, best to call up when booking to clarify
    1
    Vote
    mancx02
    22 January 2017|
    AnswerShow all 5 answers
    Response from janinehedges | Reviewed this property |
    Not sure if it is 24 hour room service but if you rang the hotel they'd be able to tell you.
    1
    Vote
    Melissa M
    24 August 2016|
    AnswerShow all 6 answers
    Response from Siemcamjude | Reviewed this property |
    They have a fridge in xx
    0
    Votes
    Room Tips
    "Along the Thames - wonderful views"
    Read review
    "Go for the first floor, rooms seem in better condition."
    Read review
    "Ask for a river view"
    Read review
    "The river view rooms with a balcony are just lovely"
    Read review
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