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Holiday Inn Express Hotel & Suites West Point

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Traveller (40)
Room & Suite (33)
Dining (3)
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Overview
  • Excellent33%
  • Very good44%
  • Average13%
  • Poor6%
  • Terrible4%
Travellers talk about
“bear mountain”(13 reviews)
“minute drive”(7 reviews)
“front desk”(23 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (163)
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53
66
21
10
7
Show reviews that mention
All reviewsbear mountainminute drivefront deskstandard hotel breakfastwashing machinefree breakfast isroom was cleanrewards membercomfortable place to staychecked in quicklymini fridge and microwaveindoor poolbasic amenitiesstay there againconvenient locationking roomfirst floor
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41 - 45 of 157 reviews
Reviewed 8 May 2016

The infrastructure is to old, the swimming pool is right in the middle of the hotel, and is to NOISE, disturbing us in the room. The rooms need improvement, old stuff, the bathroom is dark and not nice to be in it. The service is...More

Thank DiegoMichelato
Response from Dorothy R, Guest Relations Manager at Holiday Inn Express Hotel & Suites West PointResponded 23 May 2016

We appreciate your feedback. We regret that you did not enjoy your stay. I will research your concerns regarding the room that you stayed in, the log books and staff working on that day so that we can narrow down some of your specific concerns...More

Reviewed 26 April 2016

A group of 20 veterans that were stationed together in Germany approximately 30-40 years ago stayed at the Holiday Inn Express this past weekend. From the moment we got there everything was just wonderful. They let us use the beautiful gazebo out behind the inn...More

Thank Christine B
Response from Dorothy R, Guest Relations Manager at Holiday Inn Express Hotel & Suites West PointResponded 3 May 2016

First and foremost we would like to thank you for your service. We always feel truly honored when retired and active duty service men and women choose to uses our property. We appreciate your feedback and are pleased everything went so well for your group....More

Reviewed 25 April 2016

Clean, clean, and extra clean. Staff was fabulous, the rooms were very spacious, modern and extremely clean. Very one was very gracious and professional. I would recommend this to anyone. We had 18 Veterans here and they all loved it. Hats off to the management.More

Thank Bubba P
Response from Dorothy R, Guest Relations Manager at Holiday Inn Express Hotel & Suites West PointResponded 3 May 2016

Thank you for your service. Our active and retired service members are a pleasure to serve and we value and appreciate your business and feedback. We are very happy that your group enjoyed their stay. Please feel free to contact us again if you have...More

Reviewed 20 April 2016 via mobile

We had a very comfortable stay for four nights. Very spacious room with a comfortable bed. The staff were warm and friendly and very helpful. Breakfast was included and decent would have given five stars with gluten free options for breads at breakast.

Thank Drtamaragrosz
Response from Dorothy R, Guest Relations Manager at Holiday Inn Express Hotel & Suites West PointResponded 3 May 2016

Thank you for taking the time to write a review of our property. We appreciate your feedback and hope that you will return for another visit.

Reviewed 29 March 2016

This is a basic motel, which is just what we needed. Upon arrival we were greeted promptly by a highly efficient young man. We had our keys in less than 5 minutes. The room was clean and quiet. The breakfast in the morning is good,...More

Thank Mike A
Response from Dorothy R, Guest Relations Manager at Holiday Inn Express Hotel & Suites West PointResponded 11 April 2016

Thank you for reviewing the property. We are pleased to hear that your check in experience was friendly and efficient and that you found your accommodations to your likening and that we met your needs.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$ 151 - US$ 303 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 151 - US$ 303 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (40)
Room & Suite (33)
Dining (3)
Pool & Beach (3)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
ekaje
2 October 2016|
AnswerShow all 5 answers
Response from Rakafella | Property representative | Reviewed this property |
The hotel is located just 2.5 miles from the Bear Mtn State Park. West Point Military Academy is located also 2.5 miles north of this hotel.
0
Votes
cinnycinn2
22 July 2016|
AnswerShow all 3 answers
Response from VABTraveler | Reviewed this property |
I suggest contacting the hotel and asking that question.
0
Votes
Kent W
20 June 2015|
AnswerShow all 3 answers
Response from Dorothy R | Property representative |
Thank you for inquiring about the Holiday Inn Express parking. Yes, we have a very large parking lot and there is no parking fee for our guests.
0
Votes
Room Tips
"Upgrade to a suite."
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"Rooms in the back are quiet though the sunrises fully upon the Windows."
Read review
"I had a higher floor and found it completely noise free and this Inn was full."
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"Go to a different hotel"
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