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Had an odor when we walked in. Room was dingy. There was too much noise from the outside. Sofa is a love seat so bed is small. Only stayed one night, cancelled remaining nights and found a cleaner, less expensive hotel with more amenities. The...More
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Thank Donna F
Response from 00esa, General Manager at Extended Stay America - Fishkill - Route 9Responded 8 June 2017
Donna, thank you for taking the time to share your comments. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to...More
This hotel is clean and comfortable, the problem was they did not have housekeeping, which is disappointing,. I stayed for 6 days so it was a bit tough. Other then that ,it was a pleasant stay. The staff was friendly and helpful.More
Thank Brandi F
Response from 00esa, General Manager at Extended Stay America - Fishkill - Route 9Responded 5 June 2017
Brandi, thank you for choosing to stay at our hotel. We are pleased to know you were impressed with our courteous associates and that your stay with us was good. That being said, I regret if any inconvenience was caused. To respect the privacy of...More
Great place to stay. I wanted to use the BBQ grill and asked the desk for the knobs for the grill to find out that they had been taken by a prior guest, Simon Salazar (front desk) got the grill ready for use without the...More
Thank Walter H
Response from 00esa, General Manager at Extended Stay America - Fishkill - Route 9Responded 20 May 2017
Walter, it was our pleasure hosting you at Extended Stay America - Fishkill - Route 9. We are delighted to know you thoroughly enjoyed your time with us and that the exceptional service by Simon made it even more memorable. I will be sure to...More
Had to make a quick trip to the Hudson Valley, in Fishkill...Extended Stay America was really clean, welcoming, and quiet...made myself and my little doggie very happy. The grab and go in the morning was convenient, and the front desk couldn't have been friendlier, or...More
Response from Manager_11525, Manager at Extended Stay America - Fishkill - Route 9Responded 22 May 2017
Your feedback is important. Thank you for sharing. It is great to see you received excellent customer service when your arrived and consistently throughout your stay. We are also pleased that you were able to take advantage of our pet-friendly policy. Thank you again for...More
Kaitlyn and the rest of the staff went above and beyond to be helpful. The rooms were clean and well maintained. But Kaitlyn and her crew were what truly made the stay. Thank you so much. I will definitely be back.