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Woodcliff Hotel and Spa

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Woodcliff Hotel and Spa
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475 Reviews from our TripAdvisor Community

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There are newer reviews for Woodcliff Hotel and Spa
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Showing 471: English reviews
Rochester NY
Reviewed 7 November 2016

I would like to share a wonderful experience I had setting up a 25th Wedding Anniversary part on Nov, 5th 2016. I would say this banguet staff, Miss PK Party Manager, Jason Waiter ,Rita Assistant waiter , Pastry Chef and Manager Mike did and amazing job for this party. they were so helpful and could not do enough to make...

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Helpful?
Thank MsSailor
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. Happy 25th Anniversary to the happy couple! It is great to hear such wonderful comments in regards to the staff and the service. I have shared your comments with the staff as a whole and have recognized the individuals mentioned, they are a great team....

Reviewed 7 November 2016 via mobile

We reserved two nights. We have been here before. Nice hotel with a large bar area. We never went to the spa or played golf so no comments on that. The rooms are very nice and clean. The only issues are the tv remote and elevators. Both slow. Also one note is that they serve Starbucks coffee in the lobby...

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Helpful?
Thank Albert F
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 4 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I will share your comments regarding our Starbucks staff with the food and beverage manager, I do sincerely apologize for this experience. I have shared your comments with the...

San Diego, California
Reviewed 3 November 2016 via mobile

The Woodcliff has gorgeous views, beautiful rooms, and a general feel that puts it above other hotels in the area. The food in the restaurant is tasty if a bit pricey. Tip: specials may be available on its website that will be cheaper than the prices offered on Priceline or other websites.

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Helpful?
Thank Arnold R
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I have shared your comments with the staff as a whole. We do have specials going on depending on the time of year so we do recommend booking directly...

East Coast, USA
Reviewed 2 November 2016 via mobile

Easy highway access. Clean and comfortable. Desk in room with plenty of room to spread out. Separate chair by window for change of scenery. Small refrigerator. Room service until midnight. Quiet. Easy check in. Spacious shower.

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Helpful?
Thank KatefromCT
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 4 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I have shared your comments with the staff as a whole. We hope to see you again in the near future. Sincerely, Rachel MacBride Front Office Manager

Corning, New York
Reviewed 27 October 2016

This was my second time here for a conference, and I was here for 3 nights this time in October, 2016. The hotel is very clean, rooms are very nice, clean and the bed was very comfortable. I was on the second floor (as a request), and it was not noisy at all. Food was delicious, the bar was fabulous....

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Helpful?
Thank Pryscylla H
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I have shared your comments with the staff as a whole and have recognized Andy personally! We hope to see you again in the near future. Sincerely, Rachel MacBride...

New York City, New York
Reviewed 27 October 2016

Would return just for the pool or the brunch. Both were exceptional. The rooms looked nice but the deluxe rooms were truly special, look online to see the various unique options. Did not use spa but kids spent a lot of time in the indoor/outdoor pool, which had comfortable seating for those who might prefer not to swim. Usually avoid...

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Helpful?
Thank nytraveller2020
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I have shared your comments with the staff as a whole and have shared your comments with our Food and Beverage and Culinary Teams. I am glad the whole...

Poughkeepsie, New York
Reviewed 25 October 2016

Was joining some friends for a weekend of hiking in beautiful Letchworth State Park so needed to find accommodations nearby. Because I badly needed a pedicure, I decided to choose a hotel that had a spa, and I was so happy to find the Woodcliff Inn & Spa. This is a family owned and operated establishment.....a rarity in today's world.....that...

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Helpful?
Thank beberebozo
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I have shared your comments with the staff as a whole and made sure to share your comments with our Spa Manager. I am glad you enjoyed the area...

Reviewed 24 October 2016

Upon arrival, there was a significant hum in my room that upon later exploration was from the bathroom fan that was always running. This was disruptive even with the bathroom door closed. In an upgraded room this was unacceptable. No solution was to be found due to occupancy and the staff.

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Helpful?
Thank InfinitiMH
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

I would like to first offer my sincere professional apologies for the inconveniences you experienced during your most recent visit. I can assure you that your recent experience is not typical of our property or service. I would greatly appreciate having the opportunity to discuss your stay personally with you so I can address the concerns in more detail. I...

New Windsor, New York
Reviewed 22 October 2016

My niece was getting married in Fairport and the entire family including the bride and her parents stayed at The Woodcliff. We all stayed two nights and had a great time. The hotel was beautiful, clean and the staff was very friendly and accommodating. Would love to go back during the summer and take advantage of all this resort has...

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Helpful?
Thank 354deidrem
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I have shared your comments with the staff as a whole. I am so glad your family chose to spend such a special occasion with us. We hope to...

Rochester, New York
Reviewed 22 October 2016

We were in a group of about 20 for lunch and service was v-e-r-y slow. Food decent but pricey. While the hotel itself has enjoyed a first-class reputation, it's obvious the people who run the little 9-hole golf course aren't up to the task. It's a nice little course, par 4's are just over 300 yards, par 3's are about...

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1Thank Raymond L

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Experience Woodcliff Hotel and Spa, a premier Rochester Hotel, conference center and spa located close to the scenic Finger Lakes region of upstate New York. We welcome you with the comfort, amenities and warm, personal service that you expect from a first class hotel and spa. Located atop wooded hills in Fairport, just off I-90, Woodcliff Hotel and Spa is only 20 minutes from downtown Rochester, and offers spectacular views of the Rochester Skyline, Rochester Bristol Hills and Finger Lakes region. ... more   less 

Additional Information about Woodcliff Hotel and Spa

Address: 199 Woodcliff Dr, Fairport, NY 14450-4204
Region: United States > New York > Finger Lakes > Fairport
Price Range: ₹ 9,257 - ₹ 14,668 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Woodcliff Hotel and Spa 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Woodcliff Hotel Fairport
Hotel At Woodcliff
At Woodcliff Hotel
Lodge At Woodcliff
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Questions & Answers

Here's what travellers have asked, with answers from Woodcliff Hotel and Spa staff and other travellers.
13 questions
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Brooklyn, NY
5 months ago
Clarence, New York
9 months ago
Clarence, New York
9 months ago
10 months ago
Olmsted Falls, Ohio
over a year ago

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Questions? Get answers from Woodcliff Hotel and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms have a beautiful view”
 of 5 bubbles MCF9011, 4 Feb 2017 | Read review
“We were not guests at the hotel, we dined in the dining room.”
 of 5 bubbles janish567, 26 Jan 2017 | Read review
“The suites are on the top floor executive level, didn't hear a peep from outside.”
 of 5 bubbles sabrina495, 15 Jan 2017 | Read review
“Rooms facing the west have a nice view”
 of 5 bubbles P7009NLkarens, 4 Jan 2017 | Read review
“stay at STAYBRIDGE in rochester so much better.”
 of 5 bubbles Fembats1010, 12 Dec 2016 | Read review
5 of 5