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Woodcliff Hotel and Spa

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Woodcliff Hotel and Spa
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458 Reviews from our TripAdvisor Community

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There are newer reviews for Woodcliff Hotel and Spa
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Showing 455: English reviews
Rochester, New York
Reviewed 16 February 2015

We booked a special overnight package, that included the room, a bottle of wine and chocolate truffles, and breakfast in the morning. We were billed for someone else's in-room dinner, when we didn't even check in until 9pm. I had to have them remove it from the bill. We didn't receive our wine and chocolate, had to call the front...

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Helpful?
1Thank Rick R
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Rick R, We appreciate you sharing your feedback from your most recent visit. I sincerely apologize for the billing discrepancies as well as the service letdowns. I have shared your feedback with the Management Team and we are taking measures to improve upon our service levels and package amenities. Sincerely, Jeffrey DiTondo

Reviewed 14 February 2015

My girlfriend and I came in for the Valentine's Day package and were blown away with everything woodcliff had to offer! We came in for dinner with another couple and the menus was amazing! There were plenty of options that fit my girlfriend's diet. Kelsea was a great server and kept our wine glasses full. Dan Ambron also stopped by...

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Helpful?
1Thank Dvedro
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Dvedro, Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I have shared your comments with the staff as a whole and have recognized the individual associates mentioned. We hope to see you again in the near...

Reviewed 7 February 2015

Hubby and I decided to come here for a night away for a mini-babymoon. We were pleasantly surprised as they placed us in a suite room...#430. It is a very large sized room, nice TV near the bed, ample dresser drawer space, and a very comfortable King bed. Bathroom was larger than most with a very nice Jacuzzi tub (room...

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Helpful?
Thank Beckywags10
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Beckwags10, Thank you for sharing your feedback from your most recent visit. I am glad to hear that you had a very comfortable stay and enjoyed your breakfast in horizons. I have communicated your concerns with the suite you occupied to our Management Team to address. We hope you will choose the Woodcliff for future visits. Sincerely, Jeffrey DiTondo

Rochester, NY
Reviewed 7 February 2015

I've been waiting to stay in the Ontario Suite of the Woodcliff Hotel after first learning about it over 15 years ago. It was my GF's birthday and I thought this the perfect opportunity to surprise her with a stay in the Ontario Suite. I tried first to make a reservation through the Woodcliff Website but the Ontario Suite was...

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Helpful?
Thank Alain L
East Amherst, New York
Reviewed 30 January 2015

Nestled away in the quiet countryside, the Woodcliff is a wonderful surprise. We have stayed the past two summers while attending our daughter's softball tournament in nearby Webster, NY. The girls enjoy every moment of our time there. Ask for a room on the backside of the property for a view of the pool, grounds and valley beyond rather than...

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Helpful?
Thank Robert Y
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Robert Y, Thank you so much for sharing your feedback on Tripadvisor and especially for the 5 Star Review! It is great to hear that both you and your family truly enjoyed your experience. Woodcliff is located at the highest point in Monroe County so like you mentioned the views are amazing. We hope to see you again in...

Rochester, New York
Reviewed 29 January 2015

We were disappointed with our stay at the Woodcliff. We were there for one night as part of an anniversary staycation. First, we booked a couples massage at the spa and did not find it too relaxing. The relaxation room was right off the reception area, so there was a lot of noise due to the lack of separation. The...

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Helpful?
Thank BucketListExpl0rer
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Love2Travel2food, Thank you for taking the time to share your feedback. I am glad to hear that your guest room was clean and the massage you received was enjoyable. I wanted to offer my apology for the inconvenience you experienced due to noise from other guests. I have also taken immediate action to ensure that the lighting in the...

Reviewed 26 January 2015 via mobile

We've stayed at Woodcliff several times in the past and looked forward to our weekend in Rochester for a family event. The most outstanding part of the stay was the rooms, clean and comfortable. The Executive housekeeper was exceptionally helpful. I couldn't get the wifi on my itouch and he went out of his way to help me. He moved...

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Helpful?
Thank Danial C
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Danial C, Thank you for sharing your feedback from your most recent visit to the Woodcliff Hotel and Spa. It is great to hear that you had such a positive interaction with our Executive Housekeeper and that your experience was "Outstanding". We hope to see you again in the near future. Sincerely, Jeffrey DiTondo

Lewiston, Maine
Reviewed 22 January 2015

Don't let the outside of the building fool you as it looks institutional and not at all like a hotel/spa. The staff at the front desk and Andy at the bar were all excellent. The bird prints all through the building are gorgeous. If you're a light sleeper, ask for an odd-numbered room as the even-numbered rooms face the highway...

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Helpful?
Thank Marjorie L
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Majorie L, Thank you for sharing your feedback on Tripadvisor! It is great to hear such wonderful comments in regards to our staff. They take great pride in providing exceptional customer service and appreciate hearing the feedback directly from our guests. I have also shared your comments in regards to the excellent quality of the Food and Beverage with...

Hamilton, Canada
Reviewed 20 January 2015

Stayed during Rochester Volleyball CanAm tournament and this was a recommended hotel. Well worth the money and facility was great. The spa was available for those who wanted something more than just the tournament. Highly recommend the facility.

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Helpful?
Thank Livio928
Penfield, New York
Reviewed 19 January 2015

I recently stayed in the Art Deco suite, it was awesome. The location sits on a hill so having so many windows provided for a very pleasurable viewing experience. At one point we looked out to a group of deer grazing. The jacuzzi was a great size, everything worked without a hitch. If I had to choose my favorites I'd...

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Helpful?
Thank Quinisha A

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Experience Woodcliff Hotel and Spa, a premier Rochester Hotel, conference center and spa located close to the scenic Finger Lakes region of upstate New York. We welcome you with the comfort, amenities and warm, personal service that you expect from a first class hotel and spa. Located atop wooded hills in Fairport, just off I-90, Woodcliff Hotel and Spa is only 20 minutes from downtown Rochester, and offers spectacular views of the Rochester Skyline, Rochester Bristol Hills and Finger Lakes region. ... more   less 

Additional Information about Woodcliff Hotel and Spa

Address: 199 Woodcliff Dr, Fairport, NY 14450-4204
Region: United States > New York > Finger Lakes > Fairport
Price Range: ₹ 9,623 - ₹ 12,967 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Woodcliff Hotel and Spa 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Woodcliff Hotel Fairport
Hotel At Woodcliff
At Woodcliff Hotel
Lodge At Woodcliff
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Questions & Answers

Here's what travellers have asked, with answers from Woodcliff Hotel and Spa staff and other travellers.
13 questions
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Brooklyn, NY
2 months ago
Clarence, New York
7 months ago
Clarence, New York
7 months ago
8 months ago
Olmsted Falls, Ohio
11 months ago

See all questions (13)

Questions? Get answers from Woodcliff Hotel and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The suites are on the top floor executive level, didn't hear a peep from outside.”
 of 5 bubbles sabrina495, 15 Jan 2017 | Read review
“Rooms facing the west have a nice view”
 of 5 bubbles P7009NLkarens, 4 Jan 2017 | Read review
“stay at STAYBRIDGE in rochester so much better.”
 of 5 bubbles Fembats1010, 12 Dec 2016 | Read review
“Confirm 3 times or miss out”
 of 5 bubbles E641WAsusank, 1 Dec 2016 | Read review
“Upper floors have better views”
 of 5 bubbles 372jl, 26 Nov 2016 | Read review
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