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Woodcliff Hotel and Spa

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458 Reviews from our TripAdvisor Community

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There are newer reviews for Woodcliff Hotel and Spa
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Showing 455: English reviews
Toronto, Canada
Reviewed 22 March 2015

We stayed at this hotel back in May 2014 for two nights and had a great getaway. Lovely hotel, clean with exceptional service. The staff were great and we personally enjoyed the beet salad from the room service menu. I would definitely stay there again!

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Helpful?
Thank HandD155019
Serena B, Manager at Woodcliff Hotel and Spa, responded to this review

Dear HandD155019, Thank you kindly for the 4-Star TripAdvisor Review you gave us! I'm so thrilled that even though you stayed with us back in 2014, you thought to review us almost a year later! We hope you have the opportunity to stay with us again soon. Warm regards, Serena Barry

Victor, New York
Reviewed 22 March 2015

We went to the Woodcliffe lounge last night hoping for a nice evening with good music and dancing. We got the good music because the band was great but the dancing was terrible. The dance floor is too small and has tables and chairs too close. Too bad this couldn't be corrected. I would not recommend the lounge to anyone...

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Helpful?
Thank DennisW12_13
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

DennisW12_13, Thank you for sharing your feedback from your most recent visit. I have discussed your comments in regards to the lounge setup with our Management Team as our lounge does not necessarily have a open dance floor. We appreciate your suggestions and are glad to hear that you enjoyed the band. Sincerely, Jeffrey DiTondo

Rochester, New York
Reviewed 19 March 2015

My husband and I stayed overnight on February 13th. The entire experience was top notch!! The evening servers were a delight-very professional, kind and they made our stay very memorable. Our room was clean and cozy!! We have been back since then and Colleen at the front desk went out of her way to make sure everything was perfect---and it...

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Helpful?
Thank juliescooter
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Juliescooter, Thank you very much for the 5 Star TripAdvisor Review! I am glad to hear that your Valentine's Day was memorable and enjoyable. The staff at the Woodcliff prides themselves on providing Extraordinary Experiences and it seems succeeded during your visit. I have recognized Colleen at the front desk for her exceptional service and we hope to see you...

Reviewed 14 March 2015 via mobile

This hotel was recommended to us by several people. We were looking at several colleges in the area. We had a spacious 1 BR with a sofa sleeper, bar sink, flat screen tv, and nicely decorated. Room was modern and bathroom was updated and clean. The grounds are beautiful although snow covered but you can see what the spring would...

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Helpful?
Thank Albert F
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Albert F, Thank you for taking the time to share your experience on Tripadvisor! It is great to hear that you found the staff to be accommodating and friendly. We have recognized Michael in our Horizons Restaurant for a job well done. I hope that the college visit was a success and look forward to your next visit. Sincerely,...

Ottawa
Reviewed 9 March 2015

Based on the reviews that we read, I would have to say that our expectations were quite high. While there was not one significant issue, there were enough irritants to say that they are many other hotels in the area at a lower cost that deliver more. There were a number of us staying there and while the hotel was...

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Helpful?
2Thank Cangolf
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear CanGolf, I would like to first offer my sincere professional apologies for the inconveniences you experienced during your most recent visit. I can assure you that your recent experience is not typical of our property or service. I would greatly appreciate having the opportunity to discuss your stay personally with you so I can address the concerns in more...

Rochester, New York
Reviewed 24 February 2015

I brought my three daughters to the Woodcliff for a spa overnight to celebrate middle daughter's 18th birthday. The staff was wonderful and they went out of their way to make my girls feel like princesses. As a busy mom of 8, I really enjoyed the spa and the time to focus on the girls. The food and service was...

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Helpful?
Thank Mary Lou R
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Mary Lou R, Thank you for sharing your feedback on Tripadvisor and especially for the 5 star review. I am glad to hear that your family enjoyed the Birthday Celebration! Our staff prides themselves on providing exceptional service so your positive comments in regards to the staff are greatly appreciated. We hope to see you again in the near...

Reviewed 24 February 2015

My husband and I were supposed to head down to Florida during the winter break- but we never made it due to cancelled flights. So, we decided an overnight at our local hotel might be fun. When I explained the situation to the reservation desk, they went out of their way to find a room with a view for us....

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Helpful?
1Thank Joanne L
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Joanne L, Thank you for sharing your feedback on Tripadvisor. I know it must have been very disappointing that the Florida Trip was cancelled but it is great to hear that you enjoyed your Staycation at the Woodcliff Hotel and Spa. The live music is offered 5 days a week in Horizons Lounge and is definitely a great amenity...

Rochester, New York
Reviewed 23 February 2015

We went to Spa Elan for a couple's massage. The facilities seemed high-end, but were very cramped (i.e., bathroom door barely scraped the toilet seat, narrow hallways, small changing area). The lighting in the room was a bit too bright on one wall (the wall I was closest to). The masseuse was okay. First, she called me by the wrong...

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Helpful?
1Thank Leann L
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Leann L, Thank you for taking the time to share your feedback. I have shared your comments with our management staff and are addressing your concerns immediately. We consistently strive to provide exceptional service and will continue to utilize guest feedback to improve. Sincerely, Jeffrey DiTondo

United States
Reviewed 20 February 2015

A quick recap of pros and cons following my week-long stay: Pros: 1. The hotel staff were, for the most part, very good. Requests were generally handled professionally and with courtesy. 2. The hotel shuttles to nearby areas were a big. A special thank you to Abdi for the quality of service provided during our stay. 3. Located on a...

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Helpful?
Thank inavigator
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Inavigator, Thank you very much for sharing your feedback on Tripadvisor. The staff at the Woodcliff Hotel and Spa prides themselves on providing Extraordinary Service. I have shared your comments in regards to the Friendly Service with the team. I have also addressed your comments in regards to the guest room configuration with the Management Team. We hope to...

Region of Waterloo, Canada
Reviewed 17 February 2015

Wanted to spend a few days at a hotel in a scenic location with a pool. Unfortunately, the pool was "meh" and the room was old (popcorn ceiling old). It felt like this town was struggling with tourism, and this hotel was really showing its age.

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Helpful?
Thank Stephanie L
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review

Dear Stephanie L, We appreciate you sharing your feedback in regards to your most recent visit. The Woodcliff has undergone recent room renovations and strives to provide the utmost in accommodations. Sincerely, Jeffrey DiTondo

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Experience Woodcliff Hotel and Spa, a premier Rochester Hotel, conference center and spa located close to the scenic Finger Lakes region of upstate New York. We welcome you with the comfort, amenities and warm, personal service that you expect from a first class hotel and spa. Located atop wooded hills in Fairport, just off I-90, Woodcliff Hotel and Spa is only 20 minutes from downtown Rochester, and offers spectacular views of the Rochester Skyline, Rochester Bristol Hills and Finger Lakes region. ... more   less 

Additional Information about Woodcliff Hotel and Spa

Address: 199 Woodcliff Dr, Fairport, NY 14450-4204
Region: United States > New York > Finger Lakes > Fairport
Price Range: ₹ 9,598 - ₹ 12,934 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Woodcliff Hotel and Spa 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Woodcliff Hotel Fairport
Hotel At Woodcliff
At Woodcliff Hotel
Lodge At Woodcliff
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Questions & Answers

Here's what travellers have asked, with answers from Woodcliff Hotel and Spa staff and other travellers.
13 questions
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Brooklyn, NY
2 months ago
Clarence, New York
7 months ago
Clarence, New York
7 months ago
7 months ago
Olmsted Falls, Ohio
11 months ago

See all questions (13)

Questions? Get answers from Woodcliff Hotel and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The suites are on the top floor executive level, didn't hear a peep from outside.”
 of 5 bubbles sabrina495, 15 Jan 2017 | Read review
“Rooms facing the west have a nice view”
 of 5 bubbles P7009NLkarens, 4 Jan 2017 | Read review
“stay at STAYBRIDGE in rochester so much better.”
 of 5 bubbles Fembats1010, 12 Dec 2016 | Read review
“Confirm 3 times or miss out”
 of 5 bubbles E641WAsusank, 1 Dec 2016 | Read review
“Upper floors have better views”
 of 5 bubbles 372jl, 26 Nov 2016 | Read review
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