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Woodcliff Hotel and Spa

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Woodcliff Hotel and Spa
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469 Reviews from our TripAdvisor Community

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Showing 465: English reviews
Raleigh, North Carolina
Reviewed 27 November 2016

We were visiting some friends in the area and decided to stay at Woodcliff. It is a private hotel and not part of the chain places. They have a spas on site and a golf course for the summer months. There is also a summer event center, indoor and outdoor pool, full bar and a great restaurant. It is close...

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Helpful?
Thank J L
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the hotel and it's facilities. I will pass on the message concerning the appliances with our management team to address this issue. We hope to see you again in the near future. Sincerely, Rachel...

Greensburg, Pennsylvania
Reviewed 19 November 2016

I had a business meeting at this hotel. Room was nice and the service good. Bar and resturaunt were good. Room had a refrigerator and counter sink. Wegmans is a short drive away. It promotes itself as a spa but I did not take advantage of this.

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Helpful?
Thank dchemist
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 4 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. We hope to see you again in the near future maybe even to utilize our relaxing services in Spa Elan. Sincerely, Rachel MacBride Front Desk Manager

Rochester, New York
Reviewed 15 November 2016

Room location is key at this hotel. Checking in on a hot August weekend. Staff at check in relayed they had not assigned us to a room yet, and then she put us directly over the pool! Went back to check in desk, relaying unhappiness with room, and was reassigned to a lovely and quiet room. Why not the first...

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2Thank Snert41
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 4 Star Review. I do sincerely apologize for the inconveniences you experienced at check in with the noise from our outdoor pool. I am glad you enjoyed the rest of your stay. We hope to see you again in the near future. Sincerely, Rachel MacBride Front Desk Manager

Providence, Rhode Island
Reviewed 14 November 2016

I stayed in a 6th floor room, but was kept awake past midnight by a loud wedding reception on the ground floor. Loud pulsating dance music was audible in my 6th floor room and kept us awake. Originally, I suspected someone might be having a loud party in a room nearby, but the front desk confirmed that it was just...

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2Thank Broodha
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

I would like to first offer my sincere professional apologies for the inconveniences you experienced during your most recent visit. I can assure you that your recent experience is not typical of our property or service. I would greatly appreciate having the opportunity to discuss your stay personally with you so I can address the concerns in more detail. I...

Rochester NY
Reviewed 7 November 2016

I would like to share a wonderful experience I had setting up a 25th Wedding Anniversary part on Nov, 5th 2016. I would say this banguet staff, Miss PK Party Manager, Jason Waiter ,Rita Assistant waiter , Pastry Chef and Manager Mike did and amazing job for this party. they were so helpful and could not do enough to make...

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Helpful?
Thank MsSailor
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. Happy 25th Anniversary to the happy couple! It is great to hear such wonderful comments in regards to the staff and the service. I have shared your comments with the staff as a whole and have recognized the individuals mentioned, they are a great team....

Reviewed 7 November 2016 via mobile

We reserved two nights. We have been here before. Nice hotel with a large bar area. We never went to the spa or played golf so no comments on that. The rooms are very nice and clean. The only issues are the tv remote and elevators. Both slow. Also one note is that they serve Starbucks coffee in the lobby...

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Helpful?
Thank Albert F
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 4 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I will share your comments regarding our Starbucks staff with the food and beverage manager, I do sincerely apologize for this experience. I have shared your comments with the...

San Diego, California
Reviewed 3 November 2016 via mobile

The Woodcliff has gorgeous views, beautiful rooms, and a general feel that puts it above other hotels in the area. The food in the restaurant is tasty if a bit pricey. Tip: specials may be available on its website that will be cheaper than the prices offered on Priceline or other websites.

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Helpful?
Thank Arnold R
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I have shared your comments with the staff as a whole. We do have specials going on depending on the time of year so we do recommend booking directly...

East Coast, USA
Reviewed 2 November 2016 via mobile

Easy highway access. Clean and comfortable. Desk in room with plenty of room to spread out. Separate chair by window for change of scenery. Small refrigerator. Room service until midnight. Quiet. Easy check in. Spacious shower.

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Thank KatefromCT
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 4 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I have shared your comments with the staff as a whole. We hope to see you again in the near future. Sincerely, Rachel MacBride Front Office Manager

Corning, New York
Reviewed 27 October 2016

This was my second time here for a conference, and I was here for 3 nights this time in October, 2016. The hotel is very clean, rooms are very nice, clean and the bed was very comfortable. I was on the second floor (as a request), and it was not noisy at all. Food was delicious, the bar was fabulous....

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Helpful?
Thank Pryscylla H
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I have shared your comments with the staff as a whole and have recognized Andy personally! We hope to see you again in the near future. Sincerely, Rachel MacBride...

New York City, New York
Reviewed 27 October 2016

Would return just for the pool or the brunch. Both were exceptional. The rooms looked nice but the deluxe rooms were truly special, look online to see the various unique options. Did not use spa but kids spent a lot of time in the indoor/outdoor pool, which had comfortable seating for those who might prefer not to swim. Usually avoid...

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Helpful?
Thank nytraveller2020
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I have shared your comments with the staff as a whole and have shared your comments with our Food and Beverage and Culinary Teams. I am glad the whole...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Experience Woodcliff Hotel and Spa, a premier Rochester Hotel, conference center and spa located close to the scenic Finger Lakes region of upstate New York. We welcome you with the comfort, amenities and warm, personal service that you expect from a first class hotel and spa. Located atop wooded hills in Fairport, just off I-90, Woodcliff Hotel and Spa is only 20 minutes from downtown Rochester, and offers spectacular views of the Rochester Skyline, Rochester Bristol Hills and Finger Lakes region. ... more   less 

Additional Information about Woodcliff Hotel and Spa

Address: 199 Woodcliff Dr, Fairport, NY 14450-4204
Region: United States > New York > Finger Lakes > Fairport
Price Range: ₹ 9,226 - ₹ 14,173 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Woodcliff Hotel and Spa 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Woodcliff Hotel Fairport
Hotel At Woodcliff
At Woodcliff Hotel
Lodge At Woodcliff
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Questions & Answers

Here's what travellers have asked, with answers from Woodcliff Hotel and Spa staff and other travellers.
13 questions
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Brooklyn, NY
4 months ago
Clarence, New York
8 months ago
Clarence, New York
8 months ago
9 months ago
Olmsted Falls, Ohio
over a year ago

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Questions? Get answers from Woodcliff Hotel and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms have a beautiful view”
 of 5 bubbles MCF9011, 4 Feb 2017 | Read review
“We were not guests at the hotel, we dined in the dining room.”
 of 5 bubbles janish567, 26 Jan 2017 | Read review
“The suites are on the top floor executive level, didn't hear a peep from outside.”
 of 5 bubbles sabrina495, 15 Jan 2017 | Read review
“Rooms facing the west have a nice view”
 of 5 bubbles P7009NLkarens, 4 Jan 2017 | Read review
“stay at STAYBRIDGE in rochester so much better.”
 of 5 bubbles Fembats1010, 12 Dec 2016 | Read review
5 of 5