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Woodcliff Hotel and Spa

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Woodcliff Hotel and Spa
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487 Reviews from our TripAdvisor Community

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There are newer reviews for Woodcliff Hotel and Spa
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Showing 483: English reviews
Reviewed 3 weeks ago

Upon first entering the hotel you are greeted by a friendly desk receptionist and a beautiful array of paintings and a warm atmosphere. The room is comfortable, clean, up-to-date and stylish. The hotel offers a wonderful restaurant with a beautiful view. The food is delicious, and while dining an enjoyable jazz band plays dinner music to make an enjoyable dinner...

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Helpful?
Thank Penny S
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. You will have to come back to enjoy our Spa Elan and please inquire about our overnight spa packages as a relaxing getaway. I have shared your comments with...

Harrisburg, Pennsylvania
Reviewed 3 weeks ago via mobile

My family was there on Christmas Eve. 2016. Service and food was poor. I called the restaurant to speak to the management (we spent $300.00) and was assured I would be contacted by "someone". I did receive a call from someone who was NOT management. I believe he said he was the buyer for the restaurants food. Ok, that seemed...

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3Thank donnadavidh2016
Reviewed 4 weeks ago

Stayed in one of the deluxe Master Room. Room was clean but very noisy. We could clearly hear the person in the room above us each time they had a phone conversation. The rooms are poorly soundproofed which makes it difficult to get a good nights rest. If you're looking for a good night rest Woodcliff may not be a...

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Helpful?
1Thank Keith H
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

I would like to first offer my sincere professional apologies for the inconveniences you experienced during your most recent visit. I can assure you that your recent experience is not typical of our property or service. I would greatly appreciate having the opportunity to discuss your stay personally with you so I can address the concerns in more detail. I...

Whitby, Canada
Reviewed 4 weeks ago

My husband and I stayed here last summer and absolutely loved it - large, clean rooms, beautiful views and a gorgeous pool with a sun deck. We also enjoyed having a nightcap after our nights out, by stopping by the bar for a drink and to listen to the live music. The drinks ( Margueritas) were absolutely delicious. Can't wait...

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Helpful?
Thank Audrey N
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I have shared your comments with the staff as a whole. We do have live music Tuesday-Friday 5:30-8:30 PM and weekends 7:30 PM until Midnight. We hope to see...

Florida
Reviewed 20 March 2017 via mobile

Great view, beautiful rooms, and a wonderful experience. They didn't have breakfast, unfortunately, and there was a HUGE New Years party going on in the lobby until very late into the evening, but overall it was a wonderful place to stay. There's a walkway that goes around the back for a peaceful nature walk. Definitely check it out!

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Helpful?
Thank Kaitlyn M
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 4 Star Review. I do apologize for the inconveniences you experienced with the noise in our lobby. It is great to hear such wonderful comments in regards to the staff and the service. I have shared your comments with the staff as a whole. We hope to see...

New Jersey
Reviewed 13 March 2017

we felt very welcomed everyone was friendly. lots to do in surrounding areas. would definitely stay here again. Shopping was excellent. many restaurants and bars to check out..the views were spectacular.

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Helpful?
Thank Clinton D
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I have shared your comments with the staff as a whole. We hope to see you again in the near future. Sincerely, Rachel MacBride Front Office Manager

Portland, OR
Reviewed 5 March 2017 via mobile

Thursday evening was fine, except for the fact that my four night reservation was canceled when I called late Wednesday to tell them about my canceled flight into ROC. Interestingly Jeremiah accurately changed changed my airport shuttle pickup to the next day when he canceled all four nights of my reservation. The pure insanity of this got me a room...

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1Thank BLKinOR
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

I would like to first offer my sincere professional apologies for the inconveniences you experienced during your most recent visit and accurate reservations. I can assure you that your recent experience is not typical of our property or service. I would greatly appreciate having the opportunity to discuss your stay personally with you so I can address the concerns in...

Pittsburgh, Pennsylvania
Reviewed 27 February 2017

We stayed in one of the Executive suites, and the room was very nicely appointed, with lovely views. Our interactions with the staff at check-in were great: the front desk staff was very friendly and helpful, and the porter was awesome (he took great pains to let us know about stuff in the area, made sure that we knew the...

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3Thank stmayhem
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

I would like to first offer my sincere professional apologies for the inconveniences you experienced during your most recent visit regarding the restaurant service. I can assure you that your recent experience is not typical of our property. I would greatly appreciate having the opportunity to discuss your stay personally with you so I can address the concerns in more...

Buffalo, New York
Reviewed 21 February 2017

My sister and I went to this hotel Feb 2017 for an overnight relaxation get away. It was our first time at Woodcliff. I knew there were a few bad reviews but really though it looked like a nice place and wanted to look to the positive. Since it is a hotel/spa we expected that type of atmosphere. The grounds...

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Helpful?
1Thank Candiv53
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

I would like to first offer my sincere professional apologies for the inconveniences you experienced during your most recent visit. I can assure you that your recent experience is not typical of our property or service. I would greatly appreciate having the opportunity to discuss your stay personally with you so I can address the concerns in more detail. I...

Laguna Beach, California
Reviewed 20 February 2017

Very surprised! Beautiful hotel nice grounds, great rooms, and good service. A little pricey but nice. Bar was fantastic for drinks and music . Looks like they have a nice Sunday brunch. Close to town and mall

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Helpful?
Thank 1978Dogg
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. Please come enjoy our Sunday brunch served from 11 AM to 2 PM, by reservation. I have shared your comments with the staff as a whole.. We hope to...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Experience Woodcliff Hotel and Spa, a premier Rochester Hotel, conference center and spa located close to the scenic Finger Lakes region of upstate New York. We welcome you with the comfort, amenities and warm, personal service that you expect from a first class hotel and spa. Located atop wooded hills in Fairport, just off I-90, Woodcliff Hotel and Spa is only 20 minutes from downtown Rochester, and offers spectacular views of the Rochester Skyline, Rochester Bristol Hills and Finger Lakes region. ... more   less 

Additional Information about Woodcliff Hotel and Spa

Address: 199 Woodcliff Dr, Fairport, NY 14450-4204
Region: United States > New York > Finger Lakes > Fairport
Price Range: ₹ 8,622 - ₹ 14,521 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Woodcliff Hotel and Spa 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Woodcliff Hotel Fairport
Hotel At Woodcliff
At Woodcliff Hotel
Lodge At Woodcliff
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Questions & Answers

Here's what travellers have asked, with answers from Woodcliff Hotel and Spa staff and other travellers.
13 questions
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Brooklyn, NY
5 months ago
Clarence, New York
10 months ago
Clarence, New York
10 months ago
11 months ago
Olmsted Falls, Ohio
over a year ago

See all questions (13)

Questions? Get answers from Woodcliff Hotel and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay a lot of money get better room. Rooms on northside have view of Rochester.”
phyllish999, 16 Apr 2017 | Read review
“Executive Floor - 6th!!”
oceans3, 8 Apr 2017 | Read review
“6th floor with a view is a great choice ...”
bigjohns47, 30 Mar 2017 | Read review
“All rooms have a beautiful view”
MCF9011, 4 Feb 2017 | Read review
“We were not guests at the hotel, we dined in the dining room.”
janish567, 26 Jan 2017 | Read review
5 of 5