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Candlewood Suites Watertown-Fort Drum, an IHG Hotel

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26513 Herrick Dr, Evans Mills, NY 13637-3289
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (66)
Room & Suite (69)
Dining (1)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Candlewood Suites Watertown-Fort Drum, an IHG Hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 2 hotels in Evans Mills
Location
Cleanliness
Service
Value
We know what you need. Extended-stay travelers play by different rules and need a hotel that understands their unique needs. Candlewood Suites - Evans Mills/Leray/Watertown is designed from the ground up ... just for you. Just minutes from Watertown, Evans Mills,Leray and Fort Drum. Candlewood Suites gives you the amenities that make you feel at home. Fully equipped suites, room to spread out, space to work and space to relax. Plus, there s great shopping, dining and exciting entertainment at Salmon Run Mall just a short drive away. When it s time to get connected we know what you need 'free high speed Internet', cable, sports and movie channels. And when you need to burn some energy the fully equipped fitness center will help melt the stress away. When you come to Watertown we know what you need. Candlewood Suites is your best stay ... for a week, a month or even a year.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Kids stay free
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
BBQ facilities
Parking
Wifi
Convenience store
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Telephone
Coffee / tea maker
Kitchenette
Bath / shower
Complimentary toiletries
Iron
Private bathrooms
Wake-up service / alarm clock
Dishwasher
Microwave
Refrigerator
Stovetop
Kitchenware
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English
96Reviews0Q+A21Room tips
Traveller rating
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VictoriaD2 wrote a review Oct 2021
New York City, New York503 contributions147 helpful votes
+1
Absolutely horrible! Welcome to the era of covid 19 travel! With the world on lockdown not being able to go pretty much anywhere for the Fourth of July weekend 2020 ; yes it is right ! 2020 ! (I have not being able to catchup believe it or not) I decided to do whatever was possible and travel to what was available at the time without leaving my home state of New York due to travel restrictions so what better time to see something I always wanted to see; the archipelago located on the St Lawerence River at the border with Canada known as the Thousand Islands, also famous for the namesake salad dressing. It was hard to believe that amidst the plummeting travel industry at the time hotels downtown were outrageously expensive therefore I needed to search for more “budget” friendly accommodations within the area, that’s how I landed at Candlewood Suites, what a fiasco! The property is completely ran down beginning with the chairs at the front desk, although I have nothing to say or complain about the hotel staff which were very accommodating the building itself has way to many issues beginning with bugs inside the room. I had requested immediately to be moved to a different room thinking that this will resolve my problem, I was wrong! The same problem persisted Hotel staff is very attentive, cleanliness is not that impeccable but at least the staff tries to make it up for everything else the property is lacking. Hopefully a year after these factors had changed
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Date of stay: November 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Jena B wrote a review Jun 2021
42 contributions5 helpful votes
This hotel is great. Staff members are very friendly and helpful. The rooms were very clean and spacious. There is an outside grill to BBQ on with table and chairs to set. This place is very quiet and nice.
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Date of stay: September 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Wolfmankev wrote a review May 2021
Monroe, Michigan846 contributions28 helpful votes
+1
Stayed here because it is right off post to help my son get his stuff back to Michigan. Reserved the room on line through Expedia with no problems. Check in was quick and easy, even with the extra paperwork for being a dog. The room had lots of extras. Some of the items were showing a lot of wear. There was a recliner in the room that the arms were worn done and needs to be replaced. The microwave had a broken door switch that the molding was pried half off. Unfortunately we had people above us that wanted to slam drawers forts and stomped til midnight. Told the front desk but she did not care. If you are concerned about security in the parking lot, be aware there is none. The only cameras are for the doors of the hotel.
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Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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casperlc33 wrote a review May 2021
112 contributions27 helpful votes
Needs some well deserved TLC. Very clean room, but some of the furniture is dated. Some by putting a throw over them or doing new upholstery will be nicer. Bill was very helpful, very nice. He did all he could to accommodate or needs.
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Date of stay: April 2021Trip type: Travelled with family
Room Tip: Parking gets quite crowded. Only 4 handicap spaces available. Parking available at the back of...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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thebeard38 wrote a review Mar 2020
2 contributions1 helpful vote
Room was clean. No breakfast for the price. Bed was extremely uncomfortable. The recliner in the room was well past it expiration date. The only reason we picked this hotel is because it was pet friendly and close to our kids. Would not recommend this hotel or ever stay at it again. FYI. If you have a pet. The price online is not what you get. You will have to pay extra. Online price was 80 and called and it wound up being $108 plus tax plus pet fee. Good luck.
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sandy M, General Manager at Candlewood Suites Watertown-Fort Drum, an IHG Hotel
Responded 4 Mar 2020
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Naomi B wrote a review Nov 2019
Ottawa14 contributions1 helpful vote
+1
We stayed at this hotel for one night on a last minute get away. The hotel was badly in need of upgrading, which I am told they are in the process of doing. The room looked a bit tired and worn overall, the kitchen was okay and the bathroom was very nice. The bed was very noisy and VERY uncomfortable. The reclining chair in the room was extremely worn, the blackout curtains were water stained and worn, and the seats on the chairs were all dirty looking and stained. The staff were very nice to us but the hotel overall was very unimpressive. It could have been a bit cleaner, the elevator rugs looked like they needed to be vacuumed, Strangely I had read many reviews before staying at this hotel and people mostly seemed to love it. I am not sure if I got the only rundown room and the only broken, uncomfortable bed but I certainly would not go back until they have completed their renovations.
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Date of stay: October 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sandy M, General Manager at Candlewood Suites Watertown-Fort Drum, an IHG Hotel
Responded 6 Nov 2019
Thank you for your review. I am truly sorry for your experience. We are in the process of renovating and we hope you will give us a second chance when we are "new" again. Please feel free to reach out to me if you would like to discuss this further. smcdougall@visions-hotels.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rios F wrote a review Sep 2019
Clayton, New York14 contributions3 helpful votes
Firstly let me begin by dispelling a few misconceptions. This hotel is ON BASE and NOT candlewood suits outside of the gate near WALMART. The candlewood on Ft Drum Was only built in November 2018. Its spotlessly clean. The furniture is new. The staff are exceptionally accommodating and friendly. It’s in a beautiful quiet setting. Again... ON Ft Drum. We had my daughters wedding at the Commons and so 30 guests stayed at the hotel. They were all impressed by the value for money, the hot hearty breakfast and the shuttle the hotel arranged for us before and after our event. This hotel and staff superseded all our expectations and I along with our 30 guests give them 5 stars. Thank you Christy and all your staff for making my daughters wedding week end something to treasure forever. This photo was taken from my bedroom window.
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Date of stay: September 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Marcy wrote a review Jul 2019
1 contribution
When we went to the room it was smelly and beds weren’t done neatly. Seemed like somebody used it before us. Bathroom door lock was broken and there were spider on the bath tub. All the furniture were old.
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Date of stay: July 2019
Value
Rooms
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sandy M, General Manager at Candlewood Suites Watertown-Fort Drum, an IHG Hotel
Responded 21 Oct 2019
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services.We are in the process of a renovation so we do hope you will give us the opportunity to welcome you back in the future, so that we can provide a better experience with our newly improved hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
firstsgtsgirl wrote a review Jul 2019
El Paso, Texas48 contributions1 helpful vote
Just ok for a basic stay. Kitchen was complete, beds were comfy. Everything was clean. No breakfast and no pool. Staff was friendly. Exterior doors had issues. Room smelled old and musty, at least to us. We checked out after 1 night and stayed somewhere more to our personal liking.
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Date of stay: June 2019
Rooms
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Sandy M, General Manager at Candlewood Suites Watertown-Fort Drum, an IHG Hotel
Responded 21 Oct 2019
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Joseph M wrote a review Jul 2019
Albany, New York25 contributions12 helpful votes
This was very much like the Candlewood Suites I have stayed at in other cities. The room was large, had a kitchenette, refrigerator, stove ect. The bed was comfortable and there were plenty of pillows and towels. The hotel is within a short walk of stores and restaurants. It was good to get a walk in after so many hours driving.The staff was friendly and the motel is easy to get to. Overall I had a good overnight stay there.
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Date of stay: July 2019
Location
Service
Sleep Quality
Trip type: Travelled solo
Room Tip: There are stores and restaurants within a short walk of this motel. I suggest getting room...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from IHGService, Guest Relations Manager at Candlewood Suites Watertown-Fort Drum, an IHG Hotel
Responded 22 Jul 2019
Hi Joseph M, Thank you for giving us great feedback about your stay at our Candlewood Suites. We make sure you feel free to make yourselves at home and it's great that you were able to enjoy our comfortable beds and the full-size kitchen. Our professional staff is always here to ensure that your stay is one of a kind. I'm glad that they were left a positive impression on you. I've passed your review to our management so we can continue to serve exceptionally. We hope to see you soon. Warm Regards, Rein D Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$105 - $128 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
candlewood suites leray-watertown hotel evans mills
LOCATION
United StatesNew YorkEvans Mills
NUMBER OF ROOMS
112
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Frequently Asked Questions about Candlewood Suites Watertown-Fort Drum, an IHG Hotel
What are some of the property amenities at Candlewood Suites Watertown-Fort Drum, an IHG Hotel?
Some of the more popular amenities offered include free wifi, a fitness centre, and free parking.
Which room amenities are available at Candlewood Suites Watertown-Fort Drum, an IHG Hotel?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at Candlewood Suites Watertown-Fort Drum, an IHG Hotel?
Guests can enjoy barbeque facilities during their stay.
Is parking available at Candlewood Suites Watertown-Fort Drum, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Candlewood Suites Watertown-Fort Drum, an IHG Hotel?
Conveniently located restaurants include Ruyi Sushi, Thai Cuisine, and Wayback Burgers.
Are there opportunities to exercise at Candlewood Suites Watertown-Fort Drum, an IHG Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Candlewood Suites Watertown-Fort Drum, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Candlewood Suites Watertown-Fort Drum, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Candlewood Suites Watertown-Fort Drum, an IHG Hotel?
Many travellers enjoy visiting Public Square (9.3 km).
Is Candlewood Suites Watertown-Fort Drum, an IHG Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.