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Extended Stay America - White Plains - Elmsford

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Traveller (15)
Room & Suite (15)
Dining (1)
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Overview
  • Excellent42%
  • Very good10%
  • Average10%
  • Poor18%
  • Terrible20%
Travellers talk about
“long term stay”(3 reviews)
“two thumbs”(3 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Fitness centre
Kitchenette
Multilingual Staff
2 Star Hotel
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Rooms
10 Jun11 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (147)
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All reviewslong term staylarge refrigeratortwo thumbsclean roomsbed was comfortableconvenient locationwhite plainsnymiltonsadertecommutemaintenance
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51 - 55 of 144 reviews
Reviewed 17 May 2016 via mobile

If I could leave negative stars I would. I got to the hotel at 1pm to check in. Daisha at the front desk wanted to charge me an extra $35 to check in or I could wait ONE HOUR to check in at 2pm Not...More

Thank Evaughn89
Response from 00esa, General Manager at Extended Stay America - White Plains - ElmsfordResponded 18 May 2016

We sincerely apologize for the problems you encountered during your recent stay. I can assure you this is not a typical situation our guests encounter at our hotel, and I apologize for the way this incident was handled. It seems our staff member reacted inappropriately...More

Reviewed 13 May 2016 via mobile

My girlfriend and I stayed here for one night as we were traveling around concert to concert, the only good thing I can say about it is that it was close to the venue we were going to the next day. Other than that I...More

Thank Kevin R
Response from 00esa, General Manager at Extended Stay America - White Plains - ElmsfordResponded 14 May 2016

We are happy you found our location to be ideal for your travel needs. Thank you for sharing your kind words about our front desk staff, they will be happy to know their efforts are appreciated. Our housekeeping department will be disappointed to learn they...More

Reviewed 29 March 2016

It was affordable and the staff was great! They called the room to see if we needed anything and if the room was okay. At check out, the lady was extremely nice. However, the room was not in the best conditions. It had this weird...More

Thank foodfordays_30
Response from Manager_11525, General Manager at Extended Stay America - White Plains - ElmsfordResponded 5 April 2016

Thank you for providing us with details about your stay. I appreciate your comments about our staff and reasonable rates; however, I sincerely apologize for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both...More

Reviewed 19 March 2016

This is a hotel with studio type rooms. It is not fancy, but very clean, and rooms have a kitchen. As the name indicates, many people stay here for extended periods, days , weeks, or months. In other words, a lot of working class people...More

Thank Timmy B
Response from 00esa, Manager at Extended Stay America - White Plains - ElmsfordResponded 19 March 2018

Gorman, we appreciate you for reviewing your experience at Extended Stay America. It is a pleasure to learn you had a relaxing stay in your cozy room and that you were awed by our spectacular hospitality. Reviews such as yours mean a lot! Thank you...More

Reviewed 17 March 2016 via mobile

The thing that saved this hotel was the outstanding customer service! Otherwise I wasn't impressed. The first 10 minutes of our stay was figuring out why my travel agent had quoted and confirmed the price but it was more when we actually arrived and i...More

Thank Keara W
Response from Manager_11525, General Manager at Extended Stay America - White Plains - ElmsfordResponded 22 March 2016

Thank you very much for providing us with your feedback. I appreciate your comments about our customer service; however, I sincerely apologize that you did not have a comfortable stay. To uphold our company’s high standards, I will make sure we are implementing preventative maintenance...More

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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$ 130 - US$ 158 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$ 130 - US$ 158 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (15)
Room & Suite (15)
Dining (1)
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