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Extended Stay America - White Plains - Elmsford

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Traveller (15)
Room & Suite (15)
Dining (1)
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Overview
  • Excellent41%
  • Very good11%
  • Average11%
  • Poor17%
  • Terrible20%
Travellers talk about
“long term stay”(3 reviews)
“two thumbs”(3 reviews)
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Fitness centre
Kitchenette
Multilingual Staff
2 Star Hotel
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Reviews (145)
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11 - 15 of 142 reviews
Reviewed 8 October 2017

Elmsford NY Extended Stay is a NIGHTMARE. It is a homeless shelter. Condom wrapper under the bed. Toothpaste cap in the bathroom sink drain. Rusty fridge. STAINED mattress. The room smelled like fried chicken (grease was everywhere). We had to go to Walmart and purchase...More

Thank mortician909
Response from 00esa, Manager at Extended Stay America - White Plains - ElmsfordResponded 9 October 2017

Thank you for your stay at our hotel. The incidents you described in your feedback are very concerning. This is not the type of service our hotel is known for, so please accept our sincerest apologies. Please be assured that we are taking steps to...More

Reviewed 8 October 2017

While the front desk staff were lovely, they were clearly over-worked as there were no other staff to attend to any requests and the phone did not work properly to communicate with them. A variety of items were shabby, stained, had holes and were broken....More

Review collected in partnership with Extended Stay
Thank theresamL799KF
Response from 00esa, Manager at Extended Stay America - White Plains - ElmsfordResponded 9 October 2017

Thank you for staying at our hotel and letting us know about your experience. We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered and the inconvenience they caused. Your feedback has been shared...More

Reviewed 2 October 2017

I recently stayed four nights at the Extended Stay America in Elmsford. Dirty and I think I was given a room (325) that hadn't been cleaned and maybe had dirty linen on the bed. Disgusting. The first morning, when I went to take a shower...More

Thank papyrus
Response from 00esa, Manager at Extended Stay America - White Plains - ElmsfordResponded 4 October 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Please be assured we will take the necessary actions to ensure this is properly addressed. Hotel Management

Reviewed 3 August 2017 via mobile

I had the pleasure of staying at this location for a small family weekend getaway.... The rooms were OK not bad just for the evening... But what the rooms lacked was made up in CUSTOMER SERVICE... The hotel staff was friendly.. Knowledgeable.. Courteous... The customer...More

Thank jburrows09
Response from 00esa, General Manager at Extended Stay America - White Plains - ElmsfordResponded 4 August 2017

Thank you so much for this awesome review. Making you happy makes us happy! We are glad that everything went so well during your stay and that staff made for a memorable experience. Reviews like yours mean the world to our associates and we will...More

Reviewed 25 July 2017

Extended stays are fairly standardized across the board. I have stayed at many over the last 4 years for both business and pleasure. The room could have been a bit cleaner but other than that I was satisfied with my stay. I will most likely...More

Review collected in partnership with Extended Stay
1  Thank Kimberly R
Response from 00esa, General Manager at Extended Stay America - White Plains - ElmsfordResponded 27 July 2017

Kimberly, thank you for your nice review. We are glad to read you had an overall pleasant stay. We hope to have the pleasure of serving you much better in the future. Sincerely, General Manager

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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$ 115 - US$ 148 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$ 115 - US$ 148 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (15)
Room & Suite (15)
Dining (1)
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Room Tips
"Stay away!"
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"Better to sleep in your car"
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"Don't recommend"
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"Don't forget to ask for menus!"
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