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Hilton Garden Inn Syracuse

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518 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Syracuse
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Showing 512: English reviews
Cincinnati, Ohio
Reviewed 16 September 2016

Our stay at the Hilton Garden Inn was perfect. Nice and helpful staff, very clean rooms, wonderful food, pool and hot tub was very clean, I would most definitely stay again. I would rate this hotel as a 5 star hotel.

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Helpful?
Thank 412racheller
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found everything to your liking. We look forward to welcoming you back to our hotel in the future.

Reviewed 12 September 2016 via mobile

Stayed for my sons wedding. The whole staff was great especially the front desk and Marisa in particular. Room was nice and clean. We were also able to check in early so the guys could change into their tuxes

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Helpful?
Thank jvp03
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for your wonderful comments about our hotel. We are happy to hear that you enjoyed your stay. I will pass along your comments with our staff. We look forward to your next visit with us.

Hockessin, Delaware
Reviewed 10 September 2016

I stayed here for just a night while visiting my oldest at Syracuse University. This is a nice option for a comfortable stay. We arrived earlier than expected but had already checked-in via the HHonors app. The front desk staff quickly got us our key and sent us off to our room. I would suggest the two queens room if...

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Helpful?
Thank PMD-321
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience on Tripadvisor. We are so happy to hear that you enjoyed your stay with us. We truly do our best to make our guest feel welcome and taken care of. It is nice to hear that our Guests have enjoyed their time with us. Come stay with us again!

Rochester, New York
Reviewed 9 September 2016

We've stayed here two years in a row. Always an enjoyable time. The Jr Suite is great with its separate bedroom. The pool and hot tub are always wonderful. Breakfast was delicious and the staff were all great.

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Helpful?
Thank G2634MTantoniob
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your recent stay with Trip Advisor. We appreciate your feedback regarding our hotel and staff. We appreciate kind words, I will be sure to share your experience with our staff. We look forward to seeing you on your next visit.

Elmira
Reviewed 6 September 2016

We have stayed at this hotel before. We live a couple hours away and when we come to Syracuse to spend the evening,we always stay here.The Hilton is a perfect place to spend the evening in this area. Great place, great area, great people.

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Helpful?
Thank Alan C
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your recent stay with Trip Advisor. We appreciate your feedback regarding our hotel and staff. We appreciate kind words about our staff. I will be sure to share your experience with our staff. We look forward to seeing you on your next visit.

Arnprior, Canada
Reviewed 6 September 2016

I've stayed at this hotel several times now but this latest trip was just average at best. My first evening I had dinner at the hotel's restaurant (The Wild Goose Pub). I really don't have anything good to say about my meal. The rib eye steak that I ordered was done just the way I like it but the steak...

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Helpful?
1Thank TerryS681
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

Rutland, Vermont
Reviewed 5 September 2016

I would recommend this hotel if staying a night or two. I found the property and rooms to be very clean and professional looking. I did not have the best night sleep as the room next to me was a bit noisy, and the pillows were too soft for me. The noise could happen to anybody though. Overall, it was...

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Helpful?
Thank Lawrence Y
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience on Tripadvisor. We are so happy to hear that you enjoyed your stay with us. We truly do our best to make our guest feel welcome and taken care of. It is nice to hear that our Guests have enjoyed their time with us. Come stay with us again!

Toronto, Canada
Reviewed 1 September 2016

The hotel is clean, nice and staff are friendly. Quiet location, good spread for breakfast and very efficient staff at the breakfast counters. The only negative point was the pillows which were extremely uncomfortable and despite requesting for an alternate pillow, we did not get them.

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Helpful?
Thank Kris K
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found everything to your liking and we are sorry about the pillows. We look forward to welcoming you back to our hotel in the future.

New Paltz, New York
Reviewed 31 August 2016

Excellent HGI and I travel a lot. Marissa at the front desk is Wonderful. Friendly, clean environment. Excellent service and food quality. My family accompanied me on this business trip and they enjoyed the pool and hot tub. A must if your heading to Syracuse!! Julie New Paltz, NY

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Helpful?
Thank julieE8185IB
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for your recent review with Trip Advisor. We appreciate your feedback on your stay with us. I am happy to hear that you did enjoy your stay. We always look forward to your visits with us.

Hingham, United States
Reviewed 30 August 2016

Both the hotel and staff were excellent!!! I would recommend this hotel to nayone traveling to the Syracuse area!!! The staff could not have been more helpful and the rooms were clean and well kept!!!

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Helpful?
Thank Lawrence L
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found everything to your liking. We look forward to welcoming you back to our hotel in the future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Garden Inn Syracuse, is in the eastern suburb of Syracuse, near companies such as Carrier, New Venture Gear, Bristol Meyer Squibb, and Time Warner Cable. The hotel is situated in the Pioneer office park, offering a campus-like setting. Deluxe accommodations, friendly service, and a relaxed atmosphere await our guests. Certain to please the busy executive or leisure traveler to the Syracuse, New York area are our array of special amenities, including complimentary high-speed internet access with secure PrinterOn remote printing, an in-room hospitality center with microwave, refrigerator, coffeemaker, two dual-line phones with voicemail and data ports, a large work desk, ergonomic chair, On Demand® video, TV video games, complimentary HBO® and a complimentary USA Today® each weekday morning. ... more   less 

Additional Information about Hilton Garden Inn Syracuse

Address: 6004 Fair Lakes Rd, East Syracuse, NY 13057-1372
Region: United States > New York > Finger Lakes > East Syracuse
Price Range: ₹ 8,257 - ₹ 11,980 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Syracuse 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Hilton Garden Inn Syracuse Hotel East Syracuse
Syracuse Hilton Garden Inn
Hilton East Syracuse
East Syracuse Hilton
Hotel Style:
#1 Romantic Hotel in East Syracuse
#1 Business Hotel in East Syracuse
#2 Family Hotel in East Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Syracuse staff and other travellers.
6 questions
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Buffalo, New York
over a year ago
9 months ago
Liverpool, New York, United States
3 months ago
Albany, New York
6 months ago
Rock Hill, New York

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Questions? Get answers from Hilton Garden Inn Syracuse staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms next to the elevator may be louder.”
 of 5 bubbles tweedybird26, 31 Oct 2016 | Read review
“Definitely go for a room with two queens on the 2nd or 3rd floors. Away from the lobby noise.”
  • Fridge, Keurig, and Microwave
  • Nice Queen Beds
 of 5 bubbles PMD-321, 10 Sep 2016 | Read review
“Room on the entrance side are much better :)”
 of 5 bubbles Y4155FFadrianag, 26 Jul 2016 | Read review
“Join Hilton Honors and pre choose your room with the app”
 of 5 bubbles TonyS1950, 6 Jul 2016 | Read review
“We always like a flood on first floor so we have access to coffee.”
 of 5 bubbles Robnal123, 19 Jun 2016 | Read review
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