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Hilton Garden Inn Syracuse

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551 Reviews from our TripAdvisor Community

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Showing 545: English reviews
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Reviewed 2 days ago NEW

From the moment we walked in to check in we had assistance from professional staff and management. Rooms were clean and what ever was needed was available to us. We had a very simple problem and it was handled immediately. We received a small treat package as an apology, it really was just a simple oversight. The hotel staff really...

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Helpful?
Thank Judith M
Pequannock, New Jersey
HOTEL’S FAVOURITE REVIEW
Reviewed 18 March 2017 via mobile

Stayed two nights from Friday to Sunday. Clean room & bathroom. Outlets next to bed as well as USB charging ports (see photo). There was a desk with an Ethernet port. Plenty of storage space probably between 2-4 people depending on the length of stay. Left Saturday around 10:30am and got back at 12 to a clean room. At night...

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1Thank Amanda S
About Hotel's Favourite Review
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found everything to your liking. We look forward to welcoming you back to our hotel in the future.

Waretown, New Jersey, United States
Reviewed 4 days ago NEWvia mobile

I stayed here for business. The staff is incredibly welcoming and that makes all the difference in the world. The breakfast is good and your typical free breakfast. The lobby is very nice and updated. The rooms are a little dated but very neat, clean and spacious. The location is good with a good amount of places to go to...

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Helpful?
Thank Erica S
Elmira
Reviewed 1 week ago

My wife and I use this hotel every time we spend a night in Syracuse for concerts, the NYS Fair or visiting family. It's clean, the people are great, and the breakfast is always fantastic. This Hilton always does a great job.

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Helpful?
Thank Alan C
Haverstraw, New York
Reviewed 2 weeks ago

The staff was very friendly and helpful when I checked in. The rooms were cleaner than most comparable and higher-priced hotels I've stayed in. And I highly recommend the fish and chips in the restaurant!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank briesmith8
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your recent stay with Trip Advisor. We appreciate your feedback regarding our hotel cleanliness and for your recommendation of the fish and chips in the restaurant. We appreciate your kind words about our staff being friendly and helpful as well. I will be sure to share your experience with our staff. We look forward to seeing...

Troy, United States
Reviewed 3 weeks ago

Every time I stay at a Hilton Garden Inn by the way the best by far choice of Hotels to stay in. I am always greeted by name. They are so accommodating always seeing if I need anything. The service and front desk Managers are amazing! Food has been awesome highly recommend instead of trying to find a place to...

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Helpful?
Thank Frances L
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience on Tripadvisor. We are so happy to hear that you enjoyed your stay with us. We truly do our best to make our guest feel welcome and taken care of. Thank you for the restaurant recommendation of our Wild Goose Pub as well! It is nice to hear that our Guests have enjoyed their...

New York City, New York
Reviewed 4 weeks ago

Have stayed here often. Close to NY Thruway. Restaurant and lounge are excellent, breakfast in am above average for a hotel - cook to order etc. Rooms are clean and the property appears to be well maintained.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank tca722
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for your recent review with Trip Advisor. We appreciate your feedback on your stay with us. I am happy to hear that you did enjoy your stay and you found our restaurant & lounge excellent. We always look forward to your visits with us.

North Bangor, United States
Reviewed 22 March 2017

The perfect hotel for a mini-vacation. The Pool area and hot tub were very clean . The friendly staff were very helpful. The breakfast was great, however I prefer a free continental for my family that eats very little a breakfast. Our room was very clean. the only other downside was there are no vending machines

Review collected in partnership with Hilton Garden Inn
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Thank Denise D
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience on Tripadvisor. We are happy to hear that you enjoyed your stay with us. Our staff truly does our best to make our guests feel welcome and taken care of. Our fresh made to order breakfast is great and may I recommend getting the bed and breakfast package in the future to provide value...

Osceola
Reviewed 21 March 2017

This was a very nice and well maintained hotel. We got in late but check in was a breeze and were in our room in short order. The parking lot was pretty full yet the hotel was really nice and quiet. I would recommend this place to anyone.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Timothy N
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for taking a moment to share your experience and for the recommendation. I am happy to hear you found everything to your liking. We look forward to welcoming you back to our hotel in the future.

Scranton, Pennsylvania
Reviewed 20 March 2017

Our group of 10 rented four rooms for one night while in town to see a show in downtown Syracuse. The hotel was great at accommodating our large group. The kids loved the pool and hot tub area. The rooms were spacious and clean. Our king bed was very comfortable. We were given vouchers for the breakfast, and it was...

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Helpful?
Thank caylismom
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for your wonderful comments about our hotel. We are happy to hear that you enjoyed your stay. I will pass along your comments with our staff. We look forward to your next visit with us.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Kitchenette
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Garden Inn Syracuse, is in the eastern suburb of Syracuse, near companies such as Carrier, New Venture Gear, Bristol Meyer Squibb, and Time Warner Cable. The hotel is situated in the Pioneer office park, offering a campus-like setting. Deluxe accommodations, friendly service, and a relaxed atmosphere await our guests. Certain to please the busy executive or leisure traveler to the Syracuse, New York area are our array of special amenities, including complimentary high-speed internet access with secure PrinterOn remote printing, an in-room hospitality center with microwave, refrigerator, coffeemaker, two dual-line phones with voicemail and data ports, a large work desk, ergonomic chair, On Demand® video, TV video games, complimentary HBO® and a complimentary USA Today® each weekday morning. ... more   less 

Additional Information about Hilton Garden Inn Syracuse

Address: 6004 Fair Lakes Rd, East Syracuse, NY 13057-1372
Region: United States > New York > Finger Lakes > East Syracuse
Price Range: ₹ 7,282 - ₹ 13,210 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Syracuse 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Hilton Garden Inn Syracuse Hotel East Syracuse
Syracuse Hilton Garden Inn
Hilton East Syracuse
East Syracuse Hilton
Hotel Style:
#1 Business Hotel in East Syracuse
#1 Romantic Hotel in East Syracuse
#2 Family Hotel in East Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Syracuse staff and other travellers.
6 questions
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Buffalo, New York
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Liverpool, New York, United States
8 months ago
Albany, New York
10 months ago
Rock Hill, New York

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Questions? Get answers from Hilton Garden Inn Syracuse staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good location, spacious rooms”
lindsayb956, 5 Feb 2017 | Read review
“Rooms next to the elevator may be louder.”
tweedybird26, 31 Oct 2016 | Read review
“Definitely go for a room with two queens on the 2nd or 3rd floors. Away from the lobby noise.”
  • Nice Queen Beds
  • Fridge, Keurig, and Microwave
PMD-321, 10 Sep 2016 | Read review
“Room on the entrance side are much better :)”
Y4155FFadrianag, 26 Jul 2016 | Read review
“Join Hilton Honors and pre choose your room with the app”
TonyS1950, 6 Jul 2016 | Read review
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