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DoubleTree by Hilton Hotel Syracuse

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822 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Syracuse
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Showing 815: English reviews
1 review
Reviewed 26 August 2015

We held a family reunion at the DoubleTree Hilton in East Syracuse. The staff gave us more than 100% effort in order to see that our event went smoothly. Everyone enjoyed the event so much. Everyone in our group was extremely pleased with the rooms and the service. One of our group was able to use the handicapped room and... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank D9839OXelizabethr
cypress, tx
Level Contributor
7 reviews
5 hotel reviews
Reviewed 18 August 2015 via mobile

The hotel feels a bit dirty--- it looks very dated from the outside-- Mold in tub along tub handle 50 shades of dirt on anti-slip circles in tub Other people's hair in bathroom floor Crumbs under the chair cushion Nasty window sills Gross lamp shades Dirty pool On a good note: there are nicer hotels nearby to stay at --avoid... More 

Helpful?
Thank rubyshooze
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear rubyshooze, Thank you for your feedback about your recent stay with us. We are very sorry that you were disappointed with the cleanliness of your guest room. We try to be very vigilant in this area because we know how important it is for our guests. Based upon your review, we are actively working with our housekeeping staff so... More 

Syracuse, United States
1 review
Reviewed 15 August 2015

Facility is spotless. Room and restaurant were among the best I've ever encountered in a hotel. You won't be disappointed staying at this hotel. The representatives of this hotel couldn't do enough for you.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Margaret S
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Margaret S, Thank you for sharing your experience about the Doubletree Syracuse. We are so pleased to hear that our staff made your stay so memorable. We try to make each guest experience an excellent one at our hotel as your satisfaction is important to us. I hope to see you again soon as you are traveling through Syracuse. Thomas... More 

Montreal, Canada
Level Contributor
32 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 14 August 2015

We stayed at the Double Tree, Syracuse for one night. From the outside, the hotel seems outdated, but inside, the front desk area is all renovated and seems almost new. Our room was deceiving. First room in the hallway on the ground floor level, next to the elevator. Since it was just for one night, we didn't bother changing room,... More 

Helpful?
Thank Nathalie9757
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Nathalie9757, Thank you for sharing your experience with us. We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and we have addressed the issues you mentioned. We try to make each guest experience an excellent one at our hotel as your satisfaction is important to us. Thank you again... More 

Bridgeport, New York
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 August 2015

I won a free stay at this hotel with breakfast included, so my boyfriend and I decided to have a night "away". The hotel was clean, staff were friendly, and everything was fine. As it was only one night's stay I can't really go into much more detail, other than to say it was pleasant, but nothing extraordinary. The breakfast... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Amanda R
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Amanda R, Thank you so much for sharing your experience with us. I'm glad to hear that you loved our clean and renovated room. Yes, Dave our omelet chef makes a great omelet. I'm pleased to hear that you had an excellent stay with us. I hope to see you again soon as you are traveling through Syracuse. Thank... More 

Burlington, Canada
1 review
Reviewed 12 August 2015

Everything was great at this hotel. From the moment we checked in till the moment we checked out we had no issues at all. Highly recommend to anyone staying in the area! Staff were friendly, beds were comfy both indoor and outdoor pool were warm and clean.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mike M
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Mike M, Thank you so much for sharing your experience with us. I'm glad to hear that you loved our comfy beds. We are pleased to hear that you had an excellent stay with us. We hope to see you again at the Doubletree Syracuse. Thank you, Thomas Olsen More 

Rochester, New York
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 August 2015

Loved this place for the huge bath sheets vs the tiny thin bath towels some places give you. The bed sheets and bed were also very comfortable. We had a very quiet room and were able to sleep in. We will be back!

Helpful?
Thank mtkingsley2014
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Mtkingsley2014, Thank you so much for sharing your experience with us. I'm glad to hear that you loved our beds sheets and our comfortable beds. We are pleased to hear that you had an excellent stay with us. We hope to see you again at the Doubletree Syracuse. Thank you, Thomas Olsen More 

Holbrook, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed 10 August 2015

I was very satisfied with this hotel. The accomodations were very clean. As a Hilton Honors member I was provided free breakfast buffet for my entire 5 day stay. I thoroughly enjoyed the breakfast buffet. If you like warm cookies make sure you ask the front desk. I wasn't aware until my 3rd day of stay.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kenneth M
Ottawa, Canada
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 August 2015 via mobile

Rooms: average. Popcorn ceiling seem to show some water damage (room 423). Room has thin walls; could feel our bed shake upon an adjoining room guest shutting their hallway door. Balcony door thin: could hear pool activity until pool closure @ 11pm. There was also a lack of towels since we were 4 guests and only had 2 bath towels.... More 

Helpful?
Thank G C
Greenbelt, United States
Level Contributor
4 reviews
4 hotel reviews
Reviewed 4 August 2015

I am weekly traveler and I enjoy the DoubleTree properties. The staff always makes us feel at home even when we are hundreds of miles away. This property was very nice and I will be sure to stay here again on my next trip to Upstate NY.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jr Jerry L H

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our full-service hotel in Syracuse, New York, is situated in a corporate park just off the New York State Thruway and is only ten minutes from downtown and Syracuse University. Take the complimentary shuttle to Syracuse Hancock International Airport.Our rooms and suites offer modern decor with complimentary WiFi throughout. Relax in the courtyard area with seating, plus enjoy the heated, indoor pool with a whirlpool spa and the heated, outdoor pool with a sundeck. Dine at Regatta Bar & Grille, offering cocktails and light food. Our hotel in Syracuse, New York also offers room service, a complimentary 24-hour fitness center, complimentary 24-hour business center and a self-service pantry. Host a meeting in 12,000 sq. ft. of event space including two ballrooms and two boardrooms capable of hosting up to 500 people. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Syracuse

Address: 6301 State Route 298, East Syracuse, NY 13057-1205
Region: United States > New York > Finger Lakes > East Syracuse
Price Range: ₹ 8,114 - ₹ 11,319 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Syracuse 3.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Doubletree Hotel East Syracuse
Doubletree East Syracuse
East Syracuse Doubletree
Hotel Style:
#2 Business Hotel in East Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Syracuse staff and other travellers.
2 questions
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5 months ago

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Questions? Get answers from DoubleTree by Hilton Hotel Syracuse staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“fourth floor seems quieter overall, eastern rooms have an elevator and access door direct to parking”
 of 5 bubbles FourLugHero, 14 Nov 2016 | Read review
“I got a room with a balcony on the 4th floor and it was very quiet and easy to get to the lobby.”
 of 5 bubbles cobaltiis, 12 Oct 2016 | Read review
“Use your Hilton Honors points card even if booked on priceline”
 of 5 bubbles GregM958, 26 Sep 2016 | Read review
“Elevators are way in the back.”
 of 5 bubbles davidcI8552HD, 20 Sep 2016 | Read review
“If you like to take the stairs, be aware that there is no one stairwell which goes all the way to the upper floors from the bottom floor.”
  • Thermostat in the room
 of 5 bubbles Gobstopr, 27 Jun 2016 | Read review
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