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DoubleTree by Hilton Hotel Syracuse

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DoubleTree by Hilton Hotel Syracuse
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850 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Syracuse
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Showing 843: English reviews
Afton, New York
Reviewed 4 weeks ago

My sister and I stayed overnight before a flight to Orlando.The building is undergoing a substantial construction update. The front desk was moved to a hallway as was the computer access. The restaurant is also undergoing a facelift so was displaced in another area. With that said, the staff, from front desk to the restaurant to the airport shuttle chauffeur...

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Helpful?
Thank mrsc06_7
00gC, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you so much for choosing DoubleTree by Hilton Hotel Syracuse for your recent stay. We are extremely pleased to know you loved the service provided by our well-trained associates, our delicious food offerings and the facilities we provide. It was our pleasure serving you, and we can’t wait to welcome you and your family back soon. Thank you, General...

Cambridge, United Kingdom
Reviewed 4 weeks ago

Every effort was made to minimise disruption to guests during a period of major renovation to this dated hotel. As a consequence, there was no reception, just a desk in a corridor and breakfast was taken in two different temporary locations. Probably mainly due to the makeshift mature of the hotel's operation, meals were a bit chaotic and of below...

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Helpful?
Thank chrisbQ5442MH
00gC, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for choosing our hotel for your stay. I am pleased to know you enjoyed your overall visit and especially your clean, comfortable room and our friendly staff who took good care of you. However, we are sorry for the inconvenience you experienced due to our ongoing renovations. We would love for you to experience our updated look and...

Watertown, Connecticut
Reviewed 5 weeks ago

The staff are beyond accommodating and made this hotel stay the best I ever had.They are friendly,professional and cater to their guests needs with ease.I will try to stay at Double Tree hotels for all of my business travels.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank I3876VQnataliep
00gC, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for your stay at DoubleTree by Hilton Hotel Syracuse and for your kind review. It is nice to know you were pleased with your stay and that our associates took good care of you. We appreciate your business and hope you will stay with us again on your next trip to the area. Thank you, General Manager

Stony Brook, New York
Reviewed 18 January 2017

The room was fine but this facility in January 2017 is being renovated and nothing much is available beyond a small gym room. There were guests there but it felt a bit deserted and I would avoid it right now. Maybe some day it will be equipped with more than the offer of a chocolate chip cookie.

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Helpful?
Thank Jeffrey L
00gC, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Jeffrey, thank you for staying with us and for sharing your comments. I am happy to hear you enjoyed your guest room. However, I am sorry our current renovations took away from your overall experience. I hope our friendly staff and amenities made up for our short comings. I hope to have you back as our guest on a...

Greensboro, North Carolina
Reviewed 17 January 2017 via mobile

They are in the process of renovations. This is a good hotel with an indoor pool. The staff is friendly and responsive. The only observation is the gym needs some updated equipment (a couple did not seem to work) and it will be much nicer once the construction is over.

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Helpful?
Thank summerfield4
ManagerX1, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

On behalf of our team, thank you for taking the time to post a feedback about DoubleTree by Hilton Hotel Syracuse. We are happy you had a great stay with us, and you were especially happy with our hospitality and the facilities we provide. I also appreciate your observation regarding our fitness center as your satisfaction is most important to...

Gatineau, Canada
Reviewed 16 January 2017

We choose this hotel for one night stay before our flight. We had to get up at 4:30 in the morning so it was easier to sleep in an hotel the night before. The advantage is the possibility of leaving your car `no charge` for the duration of your holidays including a shuttle back and forth from the airport. Staff...

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Helpful?
Thank Alcaro2
ManagerX1, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

We are pleased you had an excellent stay at DoubleTree by Hilton Hotel Syracuse, and we thank you for sharing your wonderful experience! We appreciate you for mentioning the convenience of our Park & Fly package that makes it easy for travelers to leave their vehicle and catch our shuttle service to and from the Airport. Thanks for the recommendation,...

Albany, New York
Reviewed 15 January 2017

The good: very comfortable bed, great waitress in the dining room and a very good burger, lovely clerk at checkout. Free wifi. The not so good: noise, mess and frazzled staff because of the renovation. The challenge is getting to people. The clerk at check in thought the business center was not operational (it actually was fine) and was so...

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Helpful?
Thank Kate M
ManagerX1, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Kate, thanks for choosing our hotel. We are happy knowing your stay was mostly enjoyable, especially your comfortable bed. However, I am sorry you did not leave completely satisfied. I have shared your concerns with the respective team members as your feedback helps us improving our services and facilities. It was a pleasure having you as our guest, and we...

Reviewed 11 January 2017

large hotel many services, currently under renovation but well managed, no noise in our room from this. Immaculate very comfortable bed. On smoking hotel. About a 10 minute ride from the airport. Staff very friendly

Review collected in partnership with DoubleTree by Hilton
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Thank 299dianer
ManagerX1, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you so much for choosing DoubleTree by Hilton Hotel Syracuse for your recent stay. It is nice to read you loved our hospitality, our proximity to the airport and loved your spacious room and had a great night’s sleep in our comfy bed. We enjoyed having you as our guest and hope to have the opportunity of welcoming you...

Green Cove Springs, Florida
Reviewed 8 January 2017

Doubletree is nearing then end of a huge renovation. Rooms are done, the lobby area, restaurant are a work in progress. The room was fresh and great, maid service was excellent. Diespite the ongoing renovations in the public areas, everything was orderly and clean..the restaurant and bar were reduced in size but very pleasant. The Doubletree is nearing the end...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank patrickrA5747CI
ManagerX1, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

On behalf of our team, thank you for taking the time to post such wonderful feedback about DoubleTree by Hilton Hotel Syracuse. It is nice to read that we met all of your expectations and you were especially happy with your room, food, and services. These are few of the many reasons our guests choose to stay with us. Your...

Syracuse, New York
Reviewed 3 January 2017

This hotel is being remodeled. The staff was thin. It was New Years. The rooms were average. They remodeled but not what you would expect from a Hilton. We skipped breakfast as it was $17+ Per person dollars we ate at a local restaurant and paid $20 for 2.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank debsells
ManagerX1, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for taking the time to review your stay with us. We apologize for not meeting your expectations, as we truly take pride in our service. Your concerns have been shared with our team, and we are taking steps to improve our guest experience. We hope you will consider us when you return to the area so we can...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our full-service hotel in Syracuse, New York, is situated in a corporate park just off the New York State Thruway and is only ten minutes from downtown and Syracuse University. Take the complimentary shuttle to Syracuse Hancock International Airport.Our rooms and suites offer modern decor with complimentary WiFi throughout. Relax in the courtyard area with seating, plus enjoy the heated, indoor pool with a whirlpool spa and the heated, outdoor pool with a sundeck. Dine at Regatta Bar & Grille, offering cocktails and light food. Our hotel in Syracuse, New York also offers room service, a complimentary 24-hour fitness center, complimentary 24-hour business center and a self-service pantry. Host a meeting in 12,000 sq. ft. of event space including two ballrooms and two boardrooms capable of hosting up to 500 people. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Syracuse

Address: 6301 State Route 298, East Syracuse, NY 13057-1205
Region: United States > New York > Finger Lakes > East Syracuse
Price Range: ₹ 7,843 - ₹ 13,742 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Syracuse 3.5*
Number of rooms: 250
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct and Priceline so you can book your DoubleTree by Hilton Hotel Syracuse reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Hotel East Syracuse
Doubletree East Syracuse
East Syracuse Doubletree
Hotel Style:
#2 Business Hotel in East Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Syracuse staff and other travellers.
2 questions
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8 months ago

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Questions? Get answers from DoubleTree by Hilton Hotel Syracuse staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were quite comfortable on the second floor, think our room#216”
  • View from our room, moments before lake effect snow blew in from no where
 of 5 bubbles DeneenKrom95, 21 Feb 2017 | Read review
“To avoid walking along miles of corridors (hard to push a heavy bag over the carpets), try and find a room near to check-in.”
 of 5 bubbles chrisbQ5442MH, 22 Jan 2017 | Read review
“fourth floor seems quieter overall, eastern rooms have an elevator and access door direct to parking”
 of 5 bubbles FourLugHero, 14 Nov 2016 | Read review
“I got a room with a balcony on the 4th floor and it was very quiet and easy to get to the lobby.”
 of 5 bubbles cobaltiis, 12 Oct 2016 | Read review
“Use your Hilton Honors points card even if booked on priceline”
 of 5 bubbles GregM958, 26 Sep 2016 | Read review
5 of 5