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DoubleTree by Hilton Hotel Syracuse

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DoubleTree by Hilton Hotel Syracuse
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868 Reviews from our TripAdvisor Community

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Showing 861: English reviews
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Connecticut, USA
Reviewed 2 days ago NEW

Well, they are finalizing refurbishing of the lobby and it is getting better and better. I have stayed here a few times, and they do not disappoint. Very comfortable bed, good size rooms, good water pressure in the shower, and hearty breakfast. Oh, and they do serve tasty Pizza (called Artisan Pies) in the restaurant. :) They also have a...

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Thank TheOneWhoLovesTravel
Richmond, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 26 December 2016

We decided to stay at the DoubleTree due to it's parking policy, shuttle service, and proximity to the airport. We needed to park our car somewhere for a week-long trip. We also needed to stay at a hotel for the early flight. We were able to leave our car in their parking lot with no additional cost and use their...

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Thank Kevin C
About Hotel's Favourite Review
ManagerX1, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you so much for choosing DoubleTree by Hilton Hotel Syracuse for your recent stay and showing your loyalty towards the brand. We are delighted you loved our proximity to the airport, complimentary facilities and your well-appointed room along with the comfy bed. We enjoyed having you as our guest and hope to have the opportunity of welcoming you back...

Rome, New York
Reviewed 2 days ago NEW

I've stayed at Double Trees before and this one was definitely inferior to the others. This one felt like a renovated Sheraton. The staff was good but the room was very small and the blanket was thin and worn. I was disappointed that the Sunday buffet was 17.99 a person so I decided to eat elsewhere

Review collected in partnership with DoubleTree by Hilton
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Thank B4188TYth
00gc, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear B4188TYth, Thank you for taking the time to share your experience about your recent stay at our hotel. Our team strives to ensure an exceptional experience for each guest, and we are so sorry to hear we did not meet your expectations, or ours. We hope you will give us another opportunity to show you our hospitality and to...

Vernon, New York
Reviewed 3 days ago NEW

Booked my room late for a wedding, but the hotel graciously still gave me the wedding rate. The food at the wedding hosted by the hotel was delicious with exception of the "salad", which contained fruit. Thank you for your kindness!

Review collected in partnership with DoubleTree by Hilton
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Thank Robin D
00gc, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Robin, on behalf of our team, thank you for choosing DoubleTree by Hilton Hotel Syracuse. It is a delight to know you were impressed with our food offerings and the rates we offer. We greatly appreciate your business and look forward to hosting you again in the future. Thank you, Thomas Olsen General Manager

centereh, United States
Reviewed 1 week ago

Hotel is great and meets the Double Tree Standards. Hate the Bar and restaurant layout. Feels like you are in the lobby. Not a ton of other food options though unless you go downtown. Check in experience was fine. Always love the cookies. Room was clean.

Review collected in partnership with DoubleTree by Hilton
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Thank 215douglash
00gc, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear 215douglash, Thank you for choosing our hotel for your stay. We are happy knowing your stay with us was mostly enjoyable, and we are sorry you left disappointed with the restaurant. We appreciate you sharing your concerns as this helps us see where improvements are needed. It was a pleasure having you as our guest, and we hope you...

Putnam, United States
Reviewed 1 week ago

Great place diner may take a while to arrive, it took over 50 minutes to arrive after ordering food. Located with easy access to the highway and short drive to airport. Staff were great, rates will keep me coming back.

Review collected in partnership with DoubleTree by Hilton
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Thank Phil B
00gc, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Phil, we are pleased you had an excellent stay at DoubleTree by Hilton Hotel Syracuse. It great to know you were impressed with the value we offer and that our ideal location was perfect for your travel needs. We look forward to having you back the next time you are in our area. Thank you, Thomas Olsen General Manager

Boston, United States
Reviewed 1 week ago

Very competent staff. The hotel is super clean. Newly renovated and remodeled. Very welcoming. Whenever my travel brings me to Syracuse or any close proximity, I will stay at this hotel. You truly feel at home with all the welcoming staff. The breakfast was terrific. The staff kept up with a dining room filled with travelers. I was visiting during...

Review collected in partnership with DoubleTree by Hilton
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Thank George I K
00gc, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

George, we appreciate you choosing DoubleTree by Hilton Hotel Syracuse for your stay. It is nice to read you were pleased with your visit and that our associates took good care of you. I will share your compliments with them. It was our pleasure hosting you, and we look forward to serving you again. Thank you, Thomas Olsen General Manager

Saranac Lake, New York
Reviewed 2 weeks ago

Our room was clean and the bed was very comfortable, would liked to have that mattress at home. The room was really cool, had to turn temp up to 72 through the night. I only have mine on at home set at 65 to sleep, but my husband did notice a lot of cool air coming through windows. I would...

Review collected in partnership with DoubleTree by Hilton
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Thank T8185AKcynthiam
00gc, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for your stay at DoubleTree by Hilton Hotel Syracuse and for your kind review. We are happy to know that you liked your clean and comfortable room. It was a pleasure to have you as our guest, and we look forward to serving you again soon. Thank you, Thomas Olsen General Manager

Fulton, New York
Reviewed 3 weeks ago

Went as an overnight with friends for a special event. Had a lot of fun. All the staff were great even with 300 crazy women running amuck. Everyone was so nice. The hotel was still mid construction so there was no restaurant but they said it would be open soon. Having been at this hotel previously I was surprised at...

Review collected in partnership with DoubleTree by Hilton
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Thank colleneh240
00gc, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for choosing DoubleTree by Hilton Hotel Syracuse once again. It’s our pleasure knowing you loved our property and the excellent service we provided. Thanks again for being our guest, we hope to welcome you and your friends for another outstanding visit. Thank you, Thomas Olsen General Manager

Fairfax, Virginia
Reviewed 3 weeks ago

The construction was kind of a nightmare, with the restaurant in "an alternate location" (i.e., a conference room), no easy way to get to rooms, etc. HOWEVER ... the refurbished room was great, the food was fine, and the new gym is good. So, I am hoping everything will be great when they're done! I was only here one night...

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Thank Tim G
00gc, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Tim, thank you for making DoubleTree by Hilton Hotel Syracuse a part of your travel plans. We are glad to read that you liked your updated room and the food we serve. However, we are sorry for the inconvenience you experienced due to our ongoing renovations. We are very excited about this project and would love for you to come...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our full-service hotel in Syracuse, New York, is situated in a corporate park just off the New York State Thruway and is only ten minutes from downtown and Syracuse University. Take the complimentary shuttle to Syracuse Hancock International Airport.Our rooms and suites offer modern decor with complimentary WiFi throughout. Relax in the courtyard area with seating, plus enjoy the heated, indoor pool with a whirlpool spa and the heated, outdoor pool with a sundeck. Dine at Regatta Bar & Grille, offering cocktails and light food. Our hotel in Syracuse, New York also offers room service, a complimentary 24-hour fitness center, complimentary 24-hour business center and a self-service pantry. Host a meeting in 12,000 sq. ft. of event space including two ballrooms and two boardrooms capable of hosting up to 500 people. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Syracuse

Address: 6301 State Route 298, East Syracuse, NY 13057-1205
Region: United States > New York > Finger Lakes > East Syracuse
Price Range: ₹ 8,574 - ₹ 14,596 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Syracuse 3.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Doubletree Hotel East Syracuse
Doubletree East Syracuse
East Syracuse Doubletree
Hotel Style:
#2 Business Hotel in East Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Syracuse staff and other travellers.
2 questions
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9 months ago

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Questions? Get answers from DoubleTree by Hilton Hotel Syracuse staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were quite comfortable on the second floor, think our room#216”
  • View from our room, moments before lake effect snow blew in from no where
 of 5 bubbles DeneenKrom95, 21 Feb 2017 | Read review
“To avoid walking along miles of corridors (hard to push a heavy bag over the carpets), try and find a room near to check-in.”
 of 5 bubbles chrisbQ5442MH, 22 Jan 2017 | Read review
“fourth floor seems quieter overall, eastern rooms have an elevator and access door direct to parking”
 of 5 bubbles FourLugHero, 14 Nov 2016 | Read review
“I got a room with a balcony on the 4th floor and it was very quiet and easy to get to the lobby.”
 of 5 bubbles cobaltiis, 12 Oct 2016 | Read review
“Use your Hilton Honors points card even if booked on priceline”
 of 5 bubbles GregM958, 26 Sep 2016 | Read review
5 of 5