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DoubleTree by Hilton Hotel Syracuse

Doubletree.comUS$ 146*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$ 152*
US$ 146*
US$ 152*
US$ 145*
US$ 152*
US$ 145*
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DoubleTree by Hilton Hotel Syracuse
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900 Reviews from our TripAdvisor Community

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Showing 893: English reviews
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Boston, Massachusetts
Reviewed 5 days ago NEWvia mobile

The welcome package included hot fresh cookies which was good and welcoming. The room was big and the pool area (inside and outside) was secluded. The location was outside the city and near the highway but since the majority of Syracuse is drivable this was not a detractor. The parking lot was extensive which we took advantage of since we...

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Helpful?
Thank Angel_Travel_Bug
00gc, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Angel_Travel_Bug, thank you for making us a part of your travel plans and for confirming how convenient our location is! Our goal is to make our hotel your home away from home and it looks like we succeeded. We appreciate you feedback, and we look forward to your next visit with us! Thank you, Thomas Olsen General Manager

Connecticut, USA
HOTEL’S FAVOURITE REVIEW
Reviewed 26 March 2017

Well, they are finalizing refurbishing of the lobby and it is getting better and better. I have stayed here a few times, and they do not disappoint. Very comfortable bed, good size rooms, good water pressure in the shower, and hearty breakfast. Oh, and they do serve tasty Pizza (called Artisan Pies) in the restaurant. :) They also have a...

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Helpful?
Thank TheOneWhoLovesTravel
About Hotel's Favourite Review
00gc, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for making the DoubleTree by Hilton Hotel Syracuse your home away from home. We are so happy to know you love our hotel and that you enjoyed every aspect of your stay, especially the food we serve. We truly appreciate your loyalty and look forward to serving you again soon. Thank you, Thomas Olsen General Manager

NJ
Reviewed 6 days ago NEW

From the check in cookie, to free bottles of water, to empty frig, a Hersey bar, make up removerer pads and recycling bins in room --this chain put a lot of thought into pleasing its guests. The lobby is beautiful with a gas flames dancing in an enclosed glass fire wall. The lively bar with friendly bar tender on Friday...

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Helpful?
Thank xxxtraveltoday
00gc, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for including DoubleTree by Hilton Hotel Syracuse in your travel plans. Nothing is more important than your satisfaction, so I am glad to know you enjoyed the every aspect of our hotel. It was a pleasure having you here, and we look forward to welcoming you back soon. Thank you, Thomas Olsen General Manager

Philadelphia, United States
Reviewed 6 days ago NEW

This is a very nice hotel with a great staff. We left an ipad in our room and called after returning home. They found it and had it sent to our home. So glad that there are still honest and helpful people. Thanks Double Tree!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank F4831UXdebram
00gc, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Many thanks for choosing to stay at DoubleTree by Hilton Hotel Syracuse and for sharing your review. We are delighted to know all went great during your visit and that you were very much impressed with the service provided by our associates. We appreciate your business and hope to have the opportunity to welcome you back soon. Thank you, Thomas...

Syracuse, New York
Reviewed 1 week ago

Our hardwood floors were being refinished and we needed a place to live for a few days. Excellent price, superb food = great time !!!! Outdoor pool was not open yet, but the indoor served the purpose.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Ree103
00gc, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for choosing to stay at DoubleTree by Hilton Hotel Syracuse. We are delighted to know you enjoyed your time with us and that you found us be a great value in the area. It was a pleasure hosting you, and we look forward to seeing you again soon! Thank you, Thomas Olsen General Manager

Braintree, Massachusetts
Reviewed 1 week ago

We had a series of problems with rooms not cleaned, keys that did not work and rude front desk clerks. Our billing was not correct and has not been resolved yet. The location is good and the rooms are set up well but we were paying a higher price because it was graduation so we expected service to be better.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 440marlar
00gc, Front Office Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear 440marlar, thank you being our guest and for taking the time to share your concerns. Our apologies for the many issues you experienced and the not so friendly front desk staff. We are also sorry there were some billing errors and that these have not been resolved to your satisfaction as off today. We would like an opportunity to...

Reviewed 1 week ago

We stayed here for Syracuse law school graduation. It is a bit of a drive from downtown and did not seem to be near much. I am also not a big fan of them incredible jump in room rate due to demand. There were so many functions at the hotel which made for a very busy lobby. Rooms and beds...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Ccweitz
00gc, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for choosing DoubleTree by Hilton Hotel Syracuse during your Law school graduation. We are pleased to know you were comfortable here and that you were impressed with most aspects of our hotel. We also appreciate your observations and hope to have the opportunity to welcome you back soon! Thank you, Thomas Olsen, General Manager

Westport, New York
Reviewed 1 week ago via mobile

I love Doubletree hotels. I am always seeking them out as a preference when I travel for pleasure or business. In fact, I've stayed at this Doubletree many times. Never ever have I been charged for lobby coffee. They have a "guard" type person manning the lobby coffee charging $2.50 per 12 ounce cup. I have never been impressed by...

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Helpful?
1Thank hmacreynolds
00gc, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear hmacreynolds, Thank you for your input and for your loyalty to our brand. We never want to disappoint a guest in any way, and we will be reaching out to you shortly with regards to this matter. Thank you for being our guest and for providing feedback. Thomas Olsen General Manager

Greensboro, North Carolina
Reviewed 2 weeks ago via mobile

The remodel was nice the upgrades were needed. The rooms are clean. The on site restaurant not that good and the $18 breakfast buffet is a rip off. Would recommend the room over others in the area but be sure to eat before checking in

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Helpful?
1Thank summerfield4
00gc, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear summerfield4, Our goal is to provide our guests with the best stay possible, and I am pleased to know that you enjoyed our updated accommodations. However, I am sorry we fell short of your expectations with regards to our breakfast. We appreciate all feedback as this allows us to continually review our costs and services to better serve future...

Atlanta, Georgia
Reviewed 2 weeks ago via mobile

My family and I recently traveled to Syracuse NY for my granddaughter's college graduation from Syracuse University. After researching several hotels prior to the trip, I decided to book a stay at the Double Tree by Hilton hotel in East Syracuse. Upon arrival, we were greeted with a warm smile by the receptionist Jennifer, who kindly checked us in and...

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Helpful?
Thank YvonneWilliams977
00gc, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thanks so much for choosing DoubleTree by Hilton Hotel Syracuse for your stay with family. It’s nice to read that we met all of your expectations and that you enjoyed the outstanding service provided by Jennifer, Greg and our shuttle associate. I will share your praises with them. We enjoyed having you all as our guest and appreciate you recommending...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our full-service hotel in Syracuse, New York, is situated in a corporate park just off the New York State Thruway and is only ten minutes from downtown and Syracuse University. Take the complimentary shuttle to Syracuse Hancock International Airport.Our rooms and suites offer modern decor with complimentary WiFi throughout. Relax in the courtyard area with seating, plus enjoy the heated, indoor pool with a whirlpool spa and the heated, outdoor pool with a sundeck. Dine at Regatta Bar & Grille, offering cocktails and light food. Our hotel in Syracuse, New York also offers room service, a complimentary 24-hour fitness center, complimentary 24-hour business center and a self-service pantry. Host a meeting in 12,000 sq. ft. of event space including two ballrooms and two boardrooms capable of hosting up to 500 people. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Syracuse

Address: 6301 State Route 298, East Syracuse, NY 13057-1205
Region: United States > New York > Finger Lakes > East Syracuse
Price Range: ₹ 7,499 - ₹ 12,477 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Syracuse 3.5*
Number of rooms: 250
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Priceline, Hotels.com, Orbitz, Cheap Tickets, Cancelon, TripOnline SA, getaroom.com, HotelQuickly, HotelsClick and HRS so you can book your DoubleTree by Hilton Hotel Syracuse reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Hotel East Syracuse
Doubletree East Syracuse
East Syracuse Doubletree
Hotel Style:
#2 Business Hotel in East Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Syracuse staff and other travellers.
2 questions
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11 months ago

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Questions? Get answers from DoubleTree by Hilton Hotel Syracuse staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you don't need a tub ask for a room with a beautiful stand-up shower.”
scottn889, 27 Mar 2017 | Read review
“We were quite comfortable on the second floor, think our room#216”
  • View from our room, moments before lake effect snow blew in from no where
DeneenKrom95, 21 Feb 2017 | Read review
“To avoid walking along miles of corridors (hard to push a heavy bag over the carpets), try and find a room near to check-in.”
chrisbQ5442MH, 22 Jan 2017 | Read review
“fourth floor seems quieter overall, eastern rooms have an elevator and access door direct to parking”
FourLugHero, 14 Nov 2016 | Read review
“I got a room with a balcony on the 4th floor and it was very quiet and easy to get to the lobby.”
cobaltiis, 12 Oct 2016 | Read review
5 of 5
Doubletree.com
US$ 146* /night
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Orbitz.comUS$ 145
Expedia.comUS$ 145
getaroom.comUS$ 152
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Prices are for 1 room, 2 adults
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