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Embassy Suites by Hilton Syracuse

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Embassy Suites by Hilton Syracuse
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1,102 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Syracuse
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Showing 1,096: English reviews
Rochester, New York
Reviewed 8 February 2016 via mobile

Over the past 15 or more years, we've spent many family get aways at the Embassy Suites near Carrier Circle in Syracuse. The facility itself is still a good deal for the money and the staff seem very helpful. BUT for some reason, likely the value, it is now attracting a crowd of rowdy and ill-mannered folk. The night we...

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Helpful?
Thank Milt K
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Milt, I'm very sorry for your experience and for the actions of few who ruin it for all. I would love to have you back with us again soon. I would hate to have an isolated event be the lasting impression you have of us. I look forward to speaking with you more about this. Please travel safe.

Massapequa, New York
Reviewed 2 February 2016

When planning your stay to Syracuse, it would be to your advantage to skip the Embassy Suites. I traditionally prefer to stay at a Hilton property, but would not go back to this location. The building is older and its heating / cooling system is antiquated. During my stay the rooms / overall hotel was extremely warm. The heating /...

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Helpful?
Thank Richard Y
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Richard, Thank you for your feedback. I understand the discomfort you had with the heat in our building and for that I am truly sorry. There are many Hilton options in Syracuse and I appreciate your loyalty in choosing any of us on your return visit.

Merritt Island, Florida
Reviewed 28 January 2016

They are a very important asset to your team! My parents recently stayed there and couldn't stop bragging about how everyone treated them like family. They said from the front door staff all the way to Brittany was great. They even made reservations to return next month when they goo back to Syracuse. Hotel could use more lightening and furniture...

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Helpful?
Thank Tommie S
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Tommie, Thank you for the positive feedback and recognition of our staff members. I will be sure to pass along your appreciation to those individuals. We look forward to having your family back with us soon. Safe travels.

Waterville, United States
Reviewed 27 January 2016

Love this place...it's a little home-away-from-home! Love the in-house restaurant though a little pricey. Pool and hot tub need some work with temperature and jets, but overall love it here! Have stayed many times.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Patricia H
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Patricia, Thank you for feedback and for your loyalty. We look forward to your return visit.

Reviewed 21 January 2016

Always love Embassy Suites and this one did not disappoint. Location is a little out of the way, especially if you're visiting the Syracuse campus. But free breakfast and free happy hour is always a plus. Excellent hotel.

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Helpful?
Thank DrChai
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Dr. Chai, I am pleased to hear that you enjoyed your stay with us. The extra distance from campus gives you a great opportunity to unwind as you drive back to a relaxing and enjoyable beverage at the evening reception. We look forward to having you back with us again soon. Safe Travels.

South Carolina, United States
Reviewed 21 January 2016

Good hotel, friendly staff and good value for the money. Very eager to accommodate hotel guests and make things right. Restaurant staff very friendly and food was good. Not happy with beef soup but everything else was tasty.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Theresa W
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Theresa, Thank you for your feedback. I'm glad to hear that you enjoyed your stay. We look forward to your swift return and I'll make sure the beef soup is replaced with something else for you. Safe travels.

Saratoga Springs, New York
Reviewed 16 January 2016

This is a beautiful hotel with large rooms. It has a great happy hour and an even better complimentary breakfast. It's right of the thruway. I'll stay here again if I need to spend the night in Syracuse.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank S7447QKjeffh
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Thank you for your kind feedback and positive remarks. I'm pleased to hear that you enjoyed your stay and will stay again in the future. We look forward to your return visit.

Massena, New York
Reviewed 14 January 2016

The hotel is attractive compared to many in Syracuse. This hotel was very busy with many unruly children running the halls and the few staff that were there could not seem to steer them in. The hot tub was not very warm and did not function properly which is always a big thing with me. I usually pick a hotel...

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Helpful?
Thank MatthewJPeacock
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Matthew, Thank you for your feedback. Not all experiences are the same and I look forward to providing you a more relaxing stay on your next visit. Travel safe.

Huntington, NY, United States
Reviewed 14 January 2016

The staff, from reception desk to housekeeping to complimentary breakfast area could not have been more attentive and accommodating. This staff knows what customer service is all about. Complimentary breakfast is cooked to order.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Linda E
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Linda, Thank you so much for the positive feedback and recognition of the team. The staff will love to read this and your kind remarks will help motivate them each day.

Rochester, United States
Reviewed 13 January 2016

Manager's Special & breakfast were worth the stay. We have stayed there in the past and have never been disappointed. One time I reserved a non-smoking rm, but was given a smoking one. Staff fell over in apology & "made it right".

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Eugene O
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Eugene, Thank you for your feedback. I'm pleased to hear that we continue to provide you with wonderful stays. Thank you so much for your loyalty. We look forward to your return visit.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
All suite property featuring spacious two-room suites, complimentary full cooked-to-order breakfast and complimentary beverages and snacks at our complimentary evening reception. The hotel is conveniently located off the New York State Thruway (i-90) at Exit 35 and Carrier Circle, just minutes from Downtown Syracuse, Hancock International Airport, Syracuse University, LeMoyne College and Destiny USA. Many outdoor recreational activities are available including Onondaga State Park, beaches and public golf courses. ... more   less 

Additional Information about Embassy Suites by Hilton Syracuse

Address: 6646 Old Collamer Rd, East Syracuse, NY 13057-1204
Region: United States > New York > Finger Lakes > East Syracuse
Price Range: ₹ 8,132 - ₹ 12,770 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Syracuse 3.5*
Number of rooms: 215
Reservation Options:
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Also Known As:
Embassy Suites Syracuse
Embassy Suites East Syracuse
East Syracuse Embassy Suites
Hotel Style:
#4 Business Hotel in East Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Syracuse staff and other travellers.
6 questions
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Syracuse, New York
North Adams, Massachusetts
over a year ago
Boston, Massachusetts
4 months ago
Boston, Massachusetts
4 months ago

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Questions? Get answers from Embassy Suites by Hilton Syracuse staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Off the atrium to avoid upwelling noise from partying guests.”
 of 5 bubbles JeanneF202, 14 Feb 2017 | Read review
“Close to the swimming pool,”
 of 5 bubbles yoelvysv, 3 Jan 2017 | Read review
“Best quiet area is 5th floor towards front of hotel”
 of 5 bubbles needlottery, 1 Jan 2017 | Read review
“second floor has a stairway to the pool and breakfast/reception and exercise rooms. Ask for room away from the expressway”
 of 5 bubbles gregh201, 1 Jan 2017 | Read review
“Try to get a room away from the road noise, higher up.”
 of 5 bubbles peela, 13 Nov 2016 | Read review
5 of 5