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Embassy Suites by Hilton Syracuse

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1,145 Reviews from our TripAdvisor Community

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Showing 1,139: English reviews
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Las Vegas, United States
Reviewed 2 days ago NEW

The breakfast and evening reception were not replenished. Staff did not tidy up the stations nor replenish the foods. Very sloppy and not clean breakfast and evening receptions. The tables were not cleaned off for breakfast and evening reception. Very noisy near the pool area. THe atrium makes the noise louder.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank T3757AQreneeb
Hudson, Ohio
HOTEL’S FAVOURITE REVIEW
Reviewed 12 January 2017

I'd highly recommend this Embassy. It's centrally located right off I-90, and the facility is very quiet for those who need peace and quiet in the evening. HUGE TV in the living room part- which is a welcome sight for my aging eyeballs, LOL. Restaurant onsite has a well above average menu by Embassy standards. Joe in the bar was...

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Helpful?
Thank Scott L
About Hotel's Favourite Review
Syracuse, United States
Reviewed 1 week ago NEW

We usually really enjoy our stays at all Embassy Suites, but this time they missed the mark. Hotel was very full but there was no additional staff on hand to help with overflow. We ended up just leaving and grabbing breakfast some place else. Will stay at another hotel next time we visit.

Review collected in partnership with Embassy Suites Hotels
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Thank F2636CRrays
Reviewed 1 week ago via mobile

My kids love this hotel. So we decided to travel late and spend a night on our way to our vacation. We arrived at 1am and when we went down for Breakfast the next morning at 0940 they told us they stop breakfast at 0930. I wish they would have told us that when we checked in. I watched multiple...

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Helpful?
Thank Valerie P
pittsburgh, United States
Reviewed 1 week ago

Very noisy with busloads of students and also a dance competition group booked here with pre teens who ran all over the balconies.. Breakfast was crowded and insufficient staff. overall I would probably look elsewhere next time

Review collected in partnership with Embassy Suites Hotels
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Thank nancybP8834DA
Buffalo, United States
Reviewed 1 week ago

This specific hotel was like a beautifully wrapped gift with a poor gift item. It was packaged well. From the outside, the hotel looked gorgeous. The lobby was immaculate. Customer service was great. And then, I entered the room. The sofas had loose springs so every time I sat down or moved, it would make a high-pitched squeaky sound. The...

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Thank 448fahimm
Scott Depot, West Virginia
Reviewed 1 week ago

I stayed here for 3 nights on business in March 2017. At first glance, you feel that you are checking into a modern Embassy Suites but once you enter the clunky revolving door you realize that that new facade is just that; a facade. The interior is classic Embassy Suites: gardeny atrium, exposed elevators etc... Not that I don't like...

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Helpful?
Thank ScotPotWV
Lockport, New York
Reviewed 2 weeks ago via mobile

Loved this hotel. Great staff, cleanly and accommodating. Spacious. Only issue, the elevator is located up front and central, our room was a walk and a half. They could use another set of elevators on the back end.

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Thank jenniferwE3445KJ
Rome, New York
Reviewed 2 weeks ago

For the price you get a lot! Complimentary breakfast and evening bar. We also used the shuttle service. Staff were friendly. The room were very clean. This was my second stay and I would recommend to anyone.

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Thank 613brandonp
Penfield, New York
Reviewed 2 weeks ago

After reading some of the other reviews I'm wondering if I stayed in the same place or not. My experience here was very good. We were at a show at Turning Stone Casino and didn't want to pay the high prices of hotel rooms in that area. So we decided the 20 minute drive on the Thruway to get to...

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Thank B_in_Penfield

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
All suite property featuring spacious two-room suites, complimentary full cooked-to-order breakfast and complimentary beverages and snacks at our complimentary evening reception. The hotel is conveniently located off the New York State Thruway (i-90) at Exit 35 and Carrier Circle, just minutes from Downtown Syracuse, Hancock International Airport, Syracuse University, LeMoyne College and Destiny USA. Many outdoor recreational activities are available including Onondaga State Park, beaches and public golf courses. ... more   less 

Additional Information about Embassy Suites by Hilton Syracuse

Address: 6646 Old Collamer Rd, East Syracuse, NY 13057-1204
Region: United States > New York > Finger Lakes > East Syracuse
Price Range: ₹ 7,904 - ₹ 14,383 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Syracuse 3.5*
Number of rooms: 215
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Orbitz, Hotwire, Hotels.com, Travelocity, Priceline, TripOnline SA, Expedia, Cancelon, getaroom.com and HotelQuickly so you can book your Embassy Suites by Hilton Syracuse reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Syracuse
Embassy Suites East Syracuse
East Syracuse Embassy Suites
Hotel Style:
#4 Business Hotel in East Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Syracuse staff and other travellers.
6 questions
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Syracuse, New York
North Adams, Massachusetts
over a year ago
Boston, Massachusetts
6 months ago
Boston, Massachusetts
6 months ago

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Questions? Get answers from Embassy Suites by Hilton Syracuse staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get close to the one set of elevators. Book a room on the opposite side of the interstate if you want a restful, quiet nights sleep.”
ScotPotWV, 10 Apr 2017 | Read review
“Rooms at the front desk end of the hotel are away from the breakfast area and pool.”
B_in_Penfield, 4 Apr 2017 | Read review
“Don't get a corner room, there will be no wifi.”
fsheather, 24 Mar 2017 | Read review
“The hotel is well situated away from traffic, so there are no rooms that are afffected by traffic.”
tjkardos, 16 Mar 2017 | Read review
“Stay away from north side along the Thruway due to Interstate noise. Also avoid near the elevator.”
gordonc571, 27 Feb 2017 | Read review
5 of 5