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6646 Old Collamer Road South, DeWitt, NY 13057
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (12)
Room & Suite (22)
Dining (19)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Embassy Suites by Hilton Syracuse
Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 24 in DeWitt
Location
Cleanliness
Service
Value
The recently renovated (March 2020) Embassy Suites Syracuse Hotel is located minutes away from downtown Syracuse, New York and the Syracuse Hancock International Airport, and is easily accessible from I-90 and Route 81. Many of Syracuse's most popular attractions are only a short distance away from our hotel, including Historic Armory Square, New York State Fairgrounds, Destiny USA Shopping Mall, Syracuse University, Turning Stone Casino, Carrier Dome, Alliance Bank Stadium, War Memorial, and OnCenter Complex. Each guest at our Embassy Suites hotel can relax in a spacious hotel suite, offering a range of comforts. In-room facilities include a microwave, coffee maker and refrigerator, two 55-inch LCD flat-screen TVs, two telephones with data ports, WiFi, and a well-lit dining /work table. Come relax and unwind , let us be your go to place.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Patio
Business Centre with Internet Access
Banquet room
Parking
Wifi
Indoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Wine / champagne
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
ATM on site
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Green
Languages Spoken
English
Hotel links
Special Offer:Price Match Guarantee
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WldTvlr wrote a review 17 May
Portland, Oregon115 contributions98 helpful votes
I have stayed at numerous Embassy Suites over the years, and I even worked at one years ago (before it was owned by Hilton). I have never been so disappointed in an Embassy Suites stay, then I was at the Syracuse Carrier Circle property. To highlight the issues...lack of housekeeping. When asked for housekeeping, we were told flat out that it wasn't available for 2-night stays...only for 5 nights or more. We were told this was Hilton's new policy and a result of Covid (a VERY tired excuse). Ironically the person telling me this was not wearing a mask. I had several family members staying at the Homewood Suites (also a Hilton property) just 5 mins away and they were offered daily housekeeping if they wanted. Tip to the hotel: Quit using the Covid excuse and a loose "corporate policy" to deny service to customers. It's tacky and obvious it's just an excuse to increase margins…nothing else. Since we were denied housekeeping, we did ask for a fresh set of towels from the rep at the front desk on Saturday morning, but they were never delivered. Also, on Friday night we asked for a set of sheets for the pull-out sofa bed. We were told we could come down to the desk to get them. Tip to the hotel: Don't ask a guest to do something the hotel should do. Simple solution…keep an extra set of sheets in the closet. Breakfast...probably one of the WORST breakfast ever eaten. Fruit was picked over and consisted of melon in a syrup and bruised apples. Omelet was overcooked, and “Special of the Day,” Avocado Toast, consisted of some unrecognizable gray spread, tomatoes, wilted spinach and bacon on a piece of bread. No avocados. Pastries, etc. were also picked over. Finally... when we originally checked in, we inquired about a Diamond upgrade at check-in and was told a very entertaining line. “The hotel was recently remodeled and all the rooms are upgraded.” Huh?!?! Any seasoned traveler, who is likely Diamond, would be able to read right though that. Don’t insult our intelligence. A much better line would have been, "We would love to upgrade you Mr. Ray for your Diamond Status, but we are sold out and therefore don't have any rooms to upgrade you to. We do apologize." I would have fully accepted this honesty...not some cheesy line about every room is "upgraded." Also, the A/C in the room did not work, so we enjoyed a nice warm and stuffy room (windows don't open). I'm really sorry to see this property so poorly managed. When I mentioned this to friends and family, they were shocked since Embassy Suites typically are good quality, however, not the Syracuse Carrier Circle property. Look around, there's tons of better options, such as Homewood Suites, which was quite nice, DoubleTree, Hampton, etc.
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Date of stay: May 2022
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Room Tip: If you do choose to stay here, which I don't recommend, avoid rooms that face the highway. ...
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Tour775034 wrote a review Apr 2022
17 contributions2 helpful votes
If you haven't stayed at this property recently, by all means GO! During renovations, the inside of the hotel was gutted and beautifully rebuilt. The staff went above and beyond my expectations. The made-to-order breakfast, including omelettes and the fluffiest of pancakes, was memorable. Beautiful, clean, bright, friendly-- the Best! Thanks.
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Date of stay: April 2022
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Jennifer J wrote a review Apr 2022
Ottawa, Canada141 contributions61 helpful votes
+1
Enjoyed an overnight stay at the Embassy Suites. Room was fabulous with living area, work space, little kitchen set up that had mini fridge, microwave and coffee maker. Bed was super comfortable! Lovely bathroom. The redesign of the hotel is fabulous. Truly a wonderful value for a great stay. Breakfast was fabulous with omelette station, made to order eggs and pancakes as well as hot table, fresh fruit, cereals and pastries. We will definitely stay again on our next visit to Syracuse! Only thing we missed was nibbles at happy hour.
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Date of stay: April 2022Trip type: Travelled
Room Tip: Lots of free parking
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Joel wrote a review Mar 2022
Rochester, New York1 contribution
I am a 20YR Diamond member and travel a great deal. This is by far the worst hotel I have stayed in. The first room I was given was filthy, the toilet was recently used and not cleaned, pubic hair everywhere, sink and counters had food and such on/in them, linens were not changed. Second room after complaining was not as bad bud still was not clean to the standards I have come to expect. The facility itself was unvacuumed, garbage cans full everywhere and overflowing, the pool was cloudy and full of hair balls and other things (did NOT go in), breakfast was out of foods - they ran out of food!. The final and worst part was that the room did not have air conditioning - it was 78 degrees and the window would not open!! Front desk told me its either heat or AC - their system cant do both. Emailed the manager of the facility and she never followed through.......
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Date of stay: February 2022
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Room Tip: go somewhere else for the best room
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kstarke1 wrote a review Jan 2022
Lockport, New York1 contribution
Great location, fun happy hour and great breakfast in the morning. Kitchen staff is friendly and comical, also very accommodating to my dietary restrictions. Love my stays at this hotel ❤️ and I don’t plan on staying at another hotel when I’m in Syracuse, NY.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: January 2022
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Trip type: Travelled
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Betsy A wrote a review Jan 2022
Pompey, New York3 contributions
Very nice huge room...super comfy bed ...Spotless! Happy hour with free drinks.Bartender was super nice. Custom omelettes for breakfast..Top notch chef. Wonderful helpful ,friendly staff. I will definitely book this location again.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: January 2022
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berry2022 wrote a review Jan 2022
Mannsville, New York1 contribution
We are 100% Hilton all the way, however our stay at this location was not one of our best. Rooms not super clean and phones did not work. Breakfast was the highlight of our stay, but not enough to have us come back.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: January 2022
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jll1811 wrote a review Jan 2022
Castleton On Hudson, New York1 contribution
Great hotel. Friendly staff. Clean throughout including rooms. Love the open atrium style. 2 complimentary drinks for the hotel bar Fri and Sat night. Although bar menu is small, wings were very good.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: January 2022
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colettesipp wrote a review Jan 2022
1 contribution
Reliable accommodations. Always a pleasure to stay at this property. The rooms are lovely and spacious. Breakfast offering is well above average. Love the atrium and open feeling. Look forward to next time.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: January 2022
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971glr wrote a review Dec 2021
Massena, New York5 contributions
Very nice hotel, first time staying here it was for a HS Varsity Hockey trip, couldn't hear any of the players as they roamed around which was expected. Bar food was great, complimentary breakfast and omelette bar was good.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: December 2021
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PRICE RANGE
$177 - $244 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
embassy suites syracuse, embassy suites east syracuse, east syracuse embassy suites
LOCATION
United StatesNew YorkFinger LakesDeWitt
NUMBER OF ROOMS
214
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Frequently Asked Questions about Embassy Suites by Hilton Syracuse
What are some of the property amenities at Embassy Suites by Hilton Syracuse?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Embassy Suites by Hilton Syracuse?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Embassy Suites by Hilton Syracuse?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Embassy Suites by Hilton Syracuse?
Yes, free parking is available to guests.
What are some restaurants close to Embassy Suites by Hilton Syracuse?
Conveniently located restaurants include Grimaldi's Luna Park, Joey's Classic Italian Dining, and Pronto Joey's.
Are there opportunities to exercise at Embassy Suites by Hilton Syracuse?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Embassy Suites by Hilton Syracuse?
Yes, dry cleaning and self serve laundry are offered to guests.
Does Embassy Suites by Hilton Syracuse offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Embassy Suites by Hilton Syracuse?
Many travellers enjoy visiting Clinton Exchange (7.4 km).
Is Embassy Suites by Hilton Syracuse accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.