With friends seeing a play at SUNY Cortland we chose this hotel because of the positive reviews and close proximity to the college. This hotel did not disappoint. The reception area was warm and inviting? Provided all the amenities you would expect from the brand. Upon entering our room I felt concerned because of the musty smell. I went to open the window and guess what? The windows didn’t open. This proved problematic due to having allergies. Inspecting the room I found it to be clean however the air conditioner was filthy. A picture paints 1000 words, please see my photos. Comfortable beds with big fluffy pillows allowed for a restful night. The bathroom amenities were Eco friendly: economy sized multi use soaps and shampoos in the shower. Towels were big and fluffy. Our room was surprisingly quiet other than the occasional slamming doors, fault of other guests. I appreciate when a hotel provides a microwave, and refrigerator; this hotel did as well as a coffee maker with all the fixings. Fairfield inn and suites Cortland provided us free parking, free high-speed Internet, pool, fitness center, small business center and 24 hour coffee and tea. The coffee ran out by 6:00 PM. The breakfast offerings were prepackaged Covid friendly and more than ample. Hand sanitizer was provided at the front desk, not near the food service area. I recommend this hotel when visiting the area especially if you were visiting Cortland SUNY.…
We went to the hotel with two small kids which was stressful but Kelly was incredibly helpful. We opted to book the slightly larger room and I recommend this if you’re traveling as a family. It was worth it! The hotel was clean and looked recently updated. Everyone we saw working was wearing masks which made us feel much safer brining a baby into the hotel. The bed was super comfy and there were plenty of pillows. The water pressure was great and the TV let you log into your streaming accounts like Netflix which is great if you’re traveling with kids. We will be using this hotel every time we have an appointment in the area.
Curtis and his team were amazing. We had fantastic stay at this very clean and updated hotel! Highly recommend in Cortland! We were able to watch to Bills in the lobby and cheer on our team. We were surprised to be awarded co-member of the day today! 😊
We were looking for a base to explore the southern section of the Finger Lakes. This fit the bill. All staff we interacted with were helpful and the public spaces were well maintained and clean. Ithaca is a short distance down the road so it was also well located for a visit there.
I researched hotels in the area and they were a lot more money. Found this one which used to be a Courtyard. They just remodeled and are now a Fairfield. Inside is completely done. First floor rooms have like 15 foot ceilings and are lovely. Huge flat screens, fridge microwave and coffee maker. Friendly staff
Not worth the stress of rooms being unfinished and wondering if people were literally working that day to finish the room. Our room was unfinished AC and next room was dirty. Construction zone outside and 1st floor. Not worth peace of mind during COVID.
There is limited parking and the hotel is still being built. This should be told to anyone that calls about rooms at the hotel. There was always someone at the entrance smoking cigarettes and some of them were employees.
My mother and I stayed here for 4 days before I decided enough was enough. Construction going on, workers didn't wear masks. When it was finally mentioned, they would quickly put them on. but not before entering the elevator with my 75 yr old mom. There were screws and nails in the halls. Construction workers also used the coffee pots from the breakfast without using hand santizer. The condition of the hotel was not sufficient or safe for anyone during our stay.
Overall a pleasurable stay. Quiet,clean,and comfortable. Despite the hotel being under construction & the COVID pandemic,my stay was very quiet & comfortable. Very impressed with the size of the room for the price.
Nice location, horrible management. Unprofessional, poor hygiene for “management”. Management was in some ego trip, and got a kick out of threatening my family with the police, for a no god reason. I will never stay with this establishment again, that is unless the company comes right by my families awful experience