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Country Inn & Suites By Carlson, Cortland

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Country Inn & Suites By Carlson, Cortland
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683 Reviews from our TripAdvisor Community

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Showing 670: English reviews
Hillsborough, United States
Reviewed yesterday NEW

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Thank 517judyn
Los Angeles, California
Reviewed 3 days ago NEW

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Kayla C, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this review

Toms River, New Jersey
Reviewed 5 days ago NEW

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Kayla C, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this review

Kensington, Maryland
Reviewed 1 week ago

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Kayla C, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this review

Downingtown, Pennsylvania
Reviewed 1 week ago

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Thank John M
Kayla C, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this review

Myerstown, Pennsylvania
Reviewed 2 weeks ago

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Thank 190isaacv
Kayla C, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this review

Jamestown, New York
Reviewed 2 weeks ago

I called them and they said that someone moved into the room I had reserved wouldn't get out until Nov 23rd I had made a reservation back on Oct 6th requesting a certain room. They canceled my first night and moved me to another room which was not handicapped accesable They wouldn't even listen to my complaint!!!!!

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Thank James G
Kayla C, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this review

Dear James, I am truly sorry about your recent experience with your reservation. Please know that this is not the type of feedback that we typically hear about our hotel or from our guest. I would love the opportunity to discuss this further with you so that I may have the opportunity to make this right. We truly do our...

Reviewed 2 weeks ago

I am a Club Carlson member -- and disappointed that I received No hello. No warm welcome, it was as though she was annoyed we checked in. Our room overall was very dingy and stale. Bedding was old. The night staff was questionable. The complimentary Breakfast was good.

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Thank johnsN3532AR
Kayla C, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this review

I thank you for sharing your feedback with me about your recent experience at our hotel and truly apologize for your many concerns. Please know that we have much higher expectations for our guest and will certainly use your feedback with our new staff members. I'd love to speak with you directly regarding your feedback, Please feel free to reach...

LI, NY
Reviewed 2 weeks ago via mobile

I make it a habit to try and book at this brand whenever possible because I've had great stats. Now for this hotel: The positives: Located right across from the college Super friendly staff from check in to the breakfast attendant Excellent breakfast typical with Carlson. Hot food and cold selections. Lobby, breakfast room, sitting area, parking lot, and entrance...

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Thank Rod R
Kayla C, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this review

I thank you so much for sharing the details of your recent experience with me. I am honored that you felt that our hotel was clean and our staff was nice. I truly apologize for your concerns with your room. Please know that we have much higher expectations for our guests and will certainly use your feedback as an opportunity...

Cortland, New York
Reviewed 2 weeks ago

Pool man closed hotel early because it was too much trouble to shut the alarm off for steam. He told me if I wanted my kids to drown that's ok I'm a bad parent (while supervising my kids in pool) who the shortest is 5' 3". He made it his mission to stalk the kids in our group and kick...

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Thank G7896NFchrisj
Kayla C, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this review

Dear Guest, I thank you so much for sharing the details of your recent experience with me. I truly apologize that we were required to close our pool on Saturday evening at 8 pm. Please know that is we had been able to avoid this situation, we certainly would have taken any measures possible.We understand the inconvenience that this caused...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Free Parking
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Welcome to the Country Inn & Suites, Cortland NY! Our fabulous 100% non-smoking hotel is conveniently located for easy access from Interstate 81, we are directly across the street from SUNY Cortland, minutes to Cornell University, downtown Ithaca NY, and Ithaca College. Wine Anyone? Well, this hotel is centeraly located in the New York Finger Lake Region. The Country Inn & Suites, Cortland NY provides excellent accommodations and exceptional service for hockey, soccer, football, lacrosse, swimming, and any other travel teams visiting the Cortland or Ithaca area!!! The Country Inn & Suites offers many amenities and services that will make your stay a memorable one including, COMPLIMENTARY HOT Breakfast, free DVD rentals, free high-speed Internet (wired and wireless), free local calls, fridge and microwave, indoor pool and spa, fitness room with local YMCA membership available to all guests.This description is provided by the hotel. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Cortland

Address: 3707 State Route 281, Cortland, NY 13045-8857
Region: United States > New York > Finger Lakes > Cortland
Price Range: ₹ 5,649 - ₹ 10,142 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Cortland 3*
Number of rooms: 81
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Also Known As:
Country Inn & Suites Cortland Hotel Cortland
Country Inn And Suites Cortland
Country Inn Cortland
Cortland Country Inn
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Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites By Carlson, Cortland staff and other travellers.
3 questions
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over a year ago
Centre Hall, Pennsylvania
6 months ago
Brookfield, Missouri, United States

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Questions? Get answers from Country Inn & Suites By Carlson, Cortland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't count on your reservation”
 of 5 bubbles jamesgP7712WH, 21 Nov 2016 | Read review
“Our room faced the front parking and entrance, but it was still quiet.”
 of 5 bubbles BeachMartie, 24 Oct 2016 | Read review
“Hotel is on a busy route - so might have noise from the street if your room faces street. Mine did - but I didn't have a problem.”
 of 5 bubbles ncat2016, 12 Sep 2016 | Read review
“The ground floor gives a quick access to the parking.”
 of 5 bubbles backyarda2016, 8 Sep 2016 | Read review
“We had Room 101 - ground floor, next to the outside back door - we parked right at that door in the rear parking lot- quiet!”
 of 5 bubbles saundrobe, 11 Jul 2016 | Read review
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