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Holiday Inn Express Cortland

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4.5 Locust Ave, Cortland, NY 13045-1412
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Traveller (11)
Room & Suite (10)
Dining (3)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express Cortland
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 9 hotels in Cortland
Location
Cleanliness
Service
Value
The Holiday Inn Express in Cortland, NY is located off Interstate 81 and US Hwy 13 leading to Cornell University, The Finger Lakes Region and Ithaca, NY. The State University at Cortland, SUNY is only 2 miles from the hotel and a very short distance from downtown Cortland and some great historic attractions. Recharge and refresh yourself in one of the 74 luxuriously appointed guest rooms, including executive king whirlpool rooms with granite counter tops, 32" flat panel televisions, and wired/wireless high-speed Internet access. This well appointed hotel features an indoor pool, exercise room, business center, and guest laundry offering the finest in hospitality and comfortable hotel accommodations. Stay productive with the complimentary wireless Internet access available throughout the hotel or use our business center if you prefer. Start the day right with our complimentary Signature Express Start breakfast, featuring your favorite hot breakfast items.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Golf course
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Parking
Wifi
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Vending machine
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Dry cleaning
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Microwave
Flatscreen TV
Bath / shower
Safe
Iron
Refrigerator
On-demand films
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Modern
Languages Spoken
English

Location

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129Reviews1Q+A27Room tips
Traveller rating
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Carolyn M wrote a review 2 Aug
Mountain Lakes, New Jersey14 contributions4 helpful votes
We enjoyed our 2 night stay. Friendly staff. Our room was very clean. Comfortable king bed and pillows. Nice sized bathroom with thick, soft towels. The free breakfast was good, with many choices. Great location. Close to a Perkins Restaurant, which we easily walked to.
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Date of stay: July 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Roving179849 wrote a review May 2022
Bayside, New York1 contribution
The staff was amazing. We stayed up for a graduation weekend. they went above and beyond. The front desk was amazing. The breakfast was good and they cleaned everything as soon a table was empty. the rooms were very clean. the added bonus they gave us a good bag in our room when we checked in and on graduation day they gave us a teddy bear with class of 22 on it
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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LynAnn wrote a review Aug 2021
Bryn Mawr, Pennsylvania5 contributions1 helpful vote
Noisy and busy. Great location. Easy check in our room too close to social breakfast area. Very clean really comfortable beds and pillows. Nice breakfast and helpful staff. Would not recommend a first floor room. Very noisy until midnight and as early as 7.
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Date of stay: August 2021Trip type: Travelled with friends
Room Tip: Pick higher rooms on 2nd or 3 rd floors
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Travelscribe wrote a review Sep 2020
Long Island, NY281 contributions79 helpful votes
We were in the area for a few days and, judging by mostly favorable reviews, decided to try this place. Since the Covid-19 pandemic is still an issue, we're very concerned with cleanliness. Most hotels are going out of their way to keep their buildings and rooms as clean as possible so imagine our surprise to find a used coffee pod from a previous traveler still in the Keurig machine. The TV remote is supposed to be sanitized and placed in a zip lock bag; ours was lying on the table NEXT TO the zip lock bag. So, how well WAS our room cleaned? We also had some unexpected guests in our room: ants! On the 3rd floor? What's THAT all about? Lastly, the morning we were checking out we had no hot water. Not too bad if all you want to do is brush your teeth but I wanted to take a shower (which I could not). Good thing I wasn't going to a wedding or something like that. I can't blame the girl at the front desk; it's not her fault. But I filed a complaint with her and never heard from the manager. Overall, very disappointing!
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Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Other at Holiday Inn Express Cortland
Responded 15 Oct 2020
Hi Travelscribe, Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments about the cleanliness of the room, ants, and the unavailability of hot water. I understand your dismay, and I am sorry. This is not the frictionless experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end. Thanks again, and I still hope you would give us another chance in the future. Mike F. Case Manager IHGService
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Nasus Elegiew wrote a review Oct 2019
Babylon, New York28 contributions6 helpful votes
I have stayed in many Holiday Inn Express hotels and am always satisfied-not too expensive, basic, standard, good. But this one in Cortland appears to skimp a bit. The water in the bathroom sink gets warm but not hot. The water in the shower gets hot but not enough. The shower stream is like that of a sink or tub - very old shower head and because of this it flodds the floor. You can tell this is a long standing problem because the caulking is off on the wall where the water flows out. Even the trash cans seem a little smaller as are the shampoo and conditioner. There is no long bureau to place all of your stuff, there was no luggage rack and there is a card table size table in the corner with a chair, three bath towels not four, etc. For a couple traveling it felt skimpy. But to be positive the staff greeted us warmly were polite the bed was comfortable and it was quiet. Not a bad place but could use some enhancements.
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Date of stay: October 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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senecalake333 wrote a review Oct 2019
Easton, Pennsylvania35 contributions46 helpful votes
Day before decided to go to the annual Pumpkin Fest in Cortland, NY. Needed a place to stay so this was a last minute find. It was very nice, received a friendly welcome and was convenient to the festival. Shout out to Sharon who worked the breakfast area and was super friendly. She made everyone feel right at home!
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Date of stay: October 2019
Location
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Rocky S wrote a review Oct 2019
Beverly Hills, California394 contributions259 helpful votes
+1
At first glance, this place looks fine. But when you book a king with sofa bed for 3 people, the sofa bed should have sheets. It didn’t. And at 10pm arrival, they did not have anyone in the hotel who would or could make it up. Probably better since popcorn was in an under the couch. After prodding, they comp’d a 2nd Room. Rooms just not kept up. Dirty phone, dirty ac unit, dirty shower head, slow draining sink. Phone had no cord but it wasn’t cordless! Mgt can easily fix these things. They should.
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Date of stay: October 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Oscar W, Manager at Holiday Inn Express Cortland
Responded 4 Oct 2019
Dear Guest: This hotel complies was all IHG Standards, including the requirement that sofa beds are not made up since most sofa beds are rarely used as such. However, all necessary bedding is in the closet and on request, we gladly help any guest that requests help with making up a sofa bed. In your case, our auditor chose to supply you with a complimentary room to make your daughter more comfortable since in most cases, sofa beds are far from the ideal solution. Thank you very for staying with!
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BuckeyeChef wrote a review Sep 2019
New York City, New York238 contributions122 helpful votes
I travel for work and leisure and often alone. The reason I stay in hotels instead of Airbnb’s is for the service and safety the front desk provides. The Holiday Inn Express falls short on the former. I stayed on a Friday night and asked for a taxi recommendation for a 7 am pick up. They said to google it. I asked if they knew of one who was reliable for early mornings because i had an early flight. He said he had no idea. Needless to say, the driver was not there at 7 am and told the same front desk guy my taxi was not here yet. He said, well which one did you use? So clearly he did know which taxis show up in the morning but couldn’t be bothered to help me. Then he was off duty and a woman was at the desk so I asked her if she knew of a taxi service I could call. She said she didn’t take taxis. Ok-so you don’t take taxis but you work at a hotel front desk so maybe you should make an effort to find out??? In that moment the breakfast hostess who was the BEST EMPLOYEE ON STAFF, observed my distress and came running over with her suggestions immediately and even made the call for me. This same woman, along with her colleague were the most hospitable people working at the hotel. They greeted everyone with an enthusiastic hello and went out of their way to make everyone feel comfortable and cared for-especially myself and the two other solo female business travelers because they were so tuned in. They also served a wonderfully breakfast and knew every inch of their role and responsibilities. However I will not blame this on the front desk staff who clearly has not been trained. These issues originate from the top. Management has to care for their employees so that employees can care for the customers. Management needs to support and train their staff in order to carry out the service of f hospitality and clearly this Holiday Inn does not. I will certainly consider alternative lodging options next time I visit Cortland State University. The room was sufficient although the carpets dirty, hallway floors sticky and there is a lingering odor in the hallways.
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Date of stay: September 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from Oscar W, Manager at Holiday Inn Express Cortland
Responded 15 Sep 2019
Dear Guest: Thank you very much for sharing your thoughts with fellow travelers. We are delighted that Sharon came to your rescue and hopefully recommended a suitable taxi service. Unfortunately, Cortland is notorious for a lack of taxi service and Uber has not been firmly established in our town. When guests give us timely notification, we can call a service, but there is never a guarantee that they actually show up. We do hope that you give us another chance when you are in need of lodging and looking forward to greeting you in the future.
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teresa3000 wrote a review Sep 2019
Pennsylvania2729 contributions304 helpful votes
Check in: Quick and easy. Friendly staff. Room: Basic room. The lamp had outlets to charge electronics. Microwave, refrigerator, iron and ironing board in the room. Comfortable bed. At night it was a bit cold, but I got my extra blanket. Bathroom: Good size bathroom. Clean towels and toiletries provided. Breakfast: Basic but good. Pool: I had my swimming suit but did not use it because the pool looked in need of maintenance. Other: There is a Perkins across the street. You can walk there. The hotel is off 81. There is a gas station about a 3 minute drive.
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Date of stay: July 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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willie W wrote a review Aug 2019
Elk Grove, California78 contributions81 helpful votes
This was a last minute find and it was very nice. I received a very warm welcome and was pleased with the accomodations. should you find yourself in the area this is a good choice. it's very close to some good places to eat.
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Date of stay: July 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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PRICE RANGE
$174 - $239 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express cortland hotel cortland
LOCATION
United StatesNew YorkFinger LakesCortland
NUMBER OF ROOMS
74
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Frequently Asked Questions about Holiday Inn Express Cortland
What are some of the property amenities at Holiday Inn Express Cortland?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express Cortland?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express Cortland?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express Cortland?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express Cortland?
Conveniently located restaurants include Green Arch Restaurant, Perkins Restaurant & Bakery, and East Side Bakery.
Are there opportunities to exercise at Holiday Inn Express Cortland?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express Cortland?
Yes, dry cleaning and self serve laundry are offered to guests.
Are pets allowed at Holiday Inn Express Cortland?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express Cortland offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Is Holiday Inn Express Cortland accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.