This should be a first pick choice for travelers, out of town workers, wedding, travel groups, and sports teams. The physical facility is comfortable, clean, welcoming and nicely appointed. The breakfast offers a wide variety of appetizing choices to satisfy even the hungriest guest. However, the real difference that sets this hotel FAR above others in this area is the service provided by the friendly attentive staff ! Having an extended stay here, I can unequivocally state the staff works hard to accommodate specific needs of each customer. The emphasis at this hotel management is on 100% customer satisfaction and the staff cordially delivers.
The hotel staff is super friendly. The hotel was very clean. The beds were comfortable. The free breakfast in the morning was great! Sausage biscuits and gravy, omelets, eggs, cereal, bagels, danishes. The only complaint I have is I wish they were mindful where they put their guests. We were on the same floor as a youth travel hockey team and they were loud and obnoxious, slamming doors running in the halls. Perhaps they keep them on their own floor and other guests separate.
Staff was great. I wanted to two rooms near each other but they were on different floors due to handicap room. However, they were able to get the rooms across from each other with one having the handicap necessities required. Thanks Max. The room was near the elevator but you didn't hear the elevator. The room had everything we needed including a digital output on the television for hearing impaired. Bed was good, towels were soft, refrigerator was cold--didn't need a thing. The lady taking care of breakfast was nice and very pleasant.
Was at a different hotel for 3 days was horrible found this holiday inn close to airport so me and my wife decided to switch and I am so glad we did. After a big wedding for my brother we were ready to unwind. But let me tell you our expectations were low with the reviews but it was amazing front desk person head Exceptional with our needs and with directions to local casinos went and had a great dinner came back and that bed sure cheered my wife up after a great shower. Highly recommend and will be my number one choice for the future. thank you holiday inn!
The hotel is nice,everyone we came in contact with was very helpful the General manager was very pleasant with giving us ideas for dinner cracker barrell was a hit thank you for making us welcome would recommend this place to everyone
Honestly I do not know where these people stay that gave this place a positive review. I have already cancelled all future bookings here. Where to start....... A group of no less than 30 people having a maskless get together in the breakfast area one night. I am not a mask freak but that was just over the top. The side door does not lock requiring a key to get in so just anybody could, oh and did when an endless stream of people came in for a hotel room party. Hallway smelled HEAVILY of marijuana As bad as all of that was, I can put up with a lot if I have a clean room to sleep in. Nope, I stayed in two separate rooms and both dirty. Nasty old gross carpet that is not vacuumed. The dust build up on the carpet near the baseboards was thick and gross. Room number 1 had beads and other small pieces of garbage on the floor that would have been easily picked up had they run a vacuum. Room number 2 had stains all over the carpet and on the chairs. I stay at hotels a great deal and this was one of the worst ones I have experienced. Far too many other hotels in the area to waste time and money here.…
The front desk manager went out of her way for two days to make a reservation change for me that trip.com would not allow me to make. She went above and beyond what I even felt was necessary. The hotel was very clean and I felt very confident that everything had been disinfected due to the ongoing COVID pandemic. I travel to Cicero frequently and would definitely stay here again.
This was a standard model of the Holiday Inn Express. The breakfast offerings are the usual. There are no "extras" like other Holiday Inn Express locations (cookies, infused water, etc.). The bed was comfortable. Our room had traditional plugs, which made charging devices challenging.
Great hotel. Nice lobby. Free parking. Large room. Microwave, refrigerator and coffee maker. Jade was pleasant at my checkout. Bed a little to firm for me. Closet space and a lugage rack to put your suitcase on.
We stayed on our way home. The hotel is about 1 hour south of Watertown and the Salmon Run outlet mall which was perfect. We found the hotel extremely clean and comfortable. The beds were excellent. Linens were soft and pillows great. We asked for a quiet room and were placed on the top (4th) floor. Check in staff were very welcoming. We found an excellent restaurant close by. Walkable in about 20 minutes although we drove. Breakfast was fantastic! Lots of space so not crowded and the food was delicious! There were 2 kinds of omelets 2 meats (turkey sausage and bacon). Warm biscuits plus a whole host of other choices. The gentleman serving breakfast was very polite and helpful. There were grab and go bags so you could take a snack for the road! We will definitely be back!!…