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Holiday Inn Express Hotel & Suites Syracuse North - Airport Area

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Holiday Inn Express Hotel & Suites Syracuse North - Airport Area
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192 Reviews from our TripAdvisor Community

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Showing 190: English reviews
NY
Reviewed 2 weeks ago

We ended up at this hotel because of a poor experience at another nearby property. They were wonderful...welcoming, friendly, and even apologetic to us for the mishap that ANOTHER hotel caused!!! From check in to check out the entire stay was wonderful. The front desk attendant ( sadly I didn't catch her name, was wonderful. The manager on duty at...

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Helpful?
Thank mskammie803
Tammy E, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

WOW! Thank you for the fantastic review, mskammie803! While I'm sorry to hear you had a difficult experience nearby, I'm so happy to hear you trusted us to make things right on your trip. I will be sure to share your feedback with our guest service agents at the front desk, our housekeeping team, our breakfast attendants and, of course,...

Tyendinaga Mohawk Territory, ON
Reviewed 2 weeks ago

Suite-style room was clean and extremely spacious, with table and four chair, and wet bar. Staff was friendly and welcoming. Typical HIE breakfast, but ran out of items, and no bacon. Gander Mountain is within same parking lot, and Cracker Barrel right beside hotel.

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Helpful?
Thank ALGM
Tammy E, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

Thank you for your feedback, ALGM. We sincerely appreciate you taking time to let us know how we're doing. Our team will be pleased to hear we've hit the mark on being friendly and welcoming, as making you feel at home is one of our top priorities! I'm sorry to hear that we ran out of something you were looking...

Virginia
Reviewed 2 weeks ago via mobile

Newer HIX on I81 10 mins north of Syracuse. Part of a complex of hotels and a Gander Mtn store on side of highway isolated from the town of Cicero, which is a very good thing. Rooms facing highway suffer from what I would describe as a very high level of road noise so ask for the other side of...

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Helpful?
Thank ExRIGuy
Tammy E, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

Thank you so much, ExRIGuy for your nice review! Our location is one of the many great features of our hotel, as we are right off the highway and it's so convenient to get practically everywhere for restaurants, entertainment, shopping, work or just about anything. We also do our very best to accommodate requests from very light sleepers to stay...

Richmond, RI
Reviewed 13 September 2016 via mobile

We stayed here during the Syracuse Nationals Car Show. It was located within a reasonably short distance from the Fairground. The hotel and rooms are clean. Our room had a new shower/tub enclosure. There are several restaurants in the immediate area; mostly fast food. The breakfast was normal for HI; but is all you need to get the day started....

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Helpful?
Thank spearhead12
Tammy E, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

Thank you for staying with us for your recent trip to the Syracuse Nationals Car Show! We are pleased that you enjoyed our rooms, breakfast and our local area. Although our standard rooms do not have the refrigerators that our suites have, I'm very happy you requested one for your stay. We do our very best to meet all guest...

Pine Grove, Pennsylvania
Reviewed 6 September 2016

Stayed here for several nights recently. Fanny is great.You can tell she really loves her job and the people she takes care of. She is extremely personable and makes sure you don't leave hungry. The pool was nice but other guests had left their breakfast dishes and drinks laying around along with clothes and towels. I don't blame the hotel...

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Helpful?
Thank Karen H
Tammy E, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

Thank you for your feedback, Karen. We will certainly address the exhaust fan in the room and appreciate you bringing it to our attention. We appreciate your kind words about Fanny! She truly does enjoy her job and takes personal pride in providing the best possible experience for our guests. I will be sure to share this with her, as...

New York City, New York
Reviewed 27 August 2016

I honestly have very mixed feelings about this hotel. On the one hand, things went south very early in our visit. When we checked in, our key card opened the door to our room and there was someone already in it, asleep. It was unclear to the front desk as to why, as nobody was recorded as having checked into...

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Helpful?
Thank morr316
Tammy E, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

We sincerely apologize that your stay started in such an uncomfortable way and are pleased our team was able to rectify the situation and turn your stay around. We highly value our team here and will be sure to pass along your kind words to all of those involved in making your stay a pleasant one. I recall this isolated...

Reviewed 15 August 2016 via mobile

So we had a few issues at our house, and we had to get a hotel our stay ended up being a 5 day stay. As you can imagine the stress levels were very high and it was a rough week, but the staff at Holiday Inn Express was exceptional!!! They went above and beyond their call of duty, the...

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Helpful?
Thank Lucia T
Ian W, Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

Lucia T, WOW! It is so great to hear about how wonderful your stay was at our hotel. This review has already made its way through our team members, and they are so ecstatic that they were able to make you feel comfortable while going above and beyond throughout your stay. They really do enjoy helping people, and will do...

Brooklyn, New York
Reviewed 14 August 2016 via mobile

It was a great place to stay. Right off the highway. Very close to food and a ten minute drive from downtown Syracuse. The price was outstanding and totally worth it. The staff was really friendly and very attentive to all of the needs of the guests.

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Helpful?
Thank James C
Tammy E, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

Thank you, James C. for your excellent review! We're so happy you found our location so convenient to fit all of your needs and appreciate you valued your stay. I will surely share your kind words on our team, as they work hard to ensure the comfort of all of our guests. Hope to have you back soon as our...

Abbottstown, Pennsylvania
Reviewed 5 August 2016 via mobile

We stayed at this location on July 19th. (We've been traveling so I'm just getting around to writing this) when we checked in, Brittany at the front desk was amazing! (I even wrote down her name so I'd remember) I have an autistic son and she made sure everything was taken care of. While we went to check our room...

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Helpful?
Thank zacksmom14
Tammy E, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

Wow! Thank you so much for your excellent review and the wonderful comments on Brittany! Our team always does their best to make our guests feel welcomed and comfortable and strives to exceed your expectations. I'm so glad Brittany was able to do this for you and your family. I will pass along your kind words to Brittany, as well...

New Orleans, Louisiana
Reviewed 2 August 2016 via mobile

We stayed at the holiday inn on the 29th of July. The desk agent was very rude and didn't seem very happy to be there. But good thing we didn't let that ruin our feeling on holiday inn because Fanny in breakfast was outstanding! The room was very nice as well!

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Helpful?
Thank allieT68
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

Dear allieT68, Thank you so much for staying with us and for taking the time to leave us your feedback. I am delighted to hear that our breakfast and rooms exceeded your expectations. On the other hand, I am sorry for the service you received from our desk agent. Your review is vital for improving the service and quality we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service

Additional Information about Holiday Inn Express Hotel & Suites Syracuse North - Airport Area

Address: 5860 Carmenica Dr, Cicero, NY 13039-8533
Region: United States > New York > Finger Lakes > Cicero
Price Range: ₹ 6,754 - ₹ 9,823 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Syracuse North - Airport Area 2.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Syracuse North - Airport Area
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Syracuse North - Airport Area staff and other travellers.
3 questions
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Tucson
8 months ago
Brewerton, New York
3 days ago
Tucson

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Questions? Get answers from Holiday Inn Express Hotel & Suites Syracuse North - Airport Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“suite-style rooms are very spacious”
 of 5 bubbles ALGM, 3 Jan 2017 | Read review
“Ask for a room on the Gander Mountain side, not the highway side (although all the rooms are fine).”
 of 5 bubbles vacainfo7, 20 Jul 2016 | Read review
“it is 15 minutes from the airport.”
 of 5 bubbles PamGNewnan, 26 Jun 2016 | Read review
“choose a room over looking parking lot (so not to overlook hiway)”
 of 5 bubbles boston_ma, 31 May 2016 | Read review
“we got room 212 and was very nice even facing the high way”
  • room
 of 5 bubbles paular118, 20 May 2016 | Read review
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