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About
#2 of 3 hotels in Cicero
Location
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Value
The Comfort Suites® hotel is located off Interstate 81, minutes from downtown Syracuse and its many attractions. Our guests will find that this hotel in Cicero, NY provides plenty of amenities with the feel of home. Syracuse Hancock International Airport is just five miles away from this New York hotel. Additional points of interest close to this Cicero, NY hotel include:•Oneida Lake•Cicero Twin Rinks ice skating center•Empire Expo Center, home of the New York State Fair •Syracuse University & Carrier Dome•Carousel Center shopping center. A number of golf courses, parks, entertainment venues, retailers and shopping centers can be found in the vicinity. Several restaurants are close to the hotel; some are within walking distance. Hotel features and amenities include:•Free coffee•Free wireless high-speed Internet access•Free The Wall Street Journal•Indoor heated pool•Fitness centerPLENTY OF BOAT PARKING! Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast. After a long day, relax and unwind in the hotel lobby for the manager's reception Monday through Thursday 5:30 p.m. - 7:30 p.m. A free light dinner, sodas and cocktails are provided. It is the perfect way to start your evening. All spacious guest suites are equipped with microwaves, refrigerators, coffee makers, curved shower rods, hair dryers, flat-screen televisions, desks, down pillows, pillow-top mattresses, irons, ironing boards, sofa sleepers and cable television. Ask about our rooms that have hot tubs. Connecting rooms can be requested. Laundry facilities are located on the premises. For added convenience, this is a pet-friendly hotel (fees apply). Plenty of parking is provided and can accommodate most vehicles. For guests traveling with boats, we provide easy access to electrical outlets. Corporate travelers will appreciate amenities provided in the on-site business center like the public computer with Internet access, and copy and fax service. This New York hotel has three banquet and meeting rooms that can accommodate up to 240 people for most functions. For outstanding accommodations at affordable prices, stay at the Comfort Suites hotel. Whether traveling for business or pleasure, our friendly staff will be delighted to help you in any way they can. Make a reservation with us today.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Business Centre with Internet Access
Parking
Wifi
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Non-smoking hotel
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Telephone
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English
Location
Nearby restaurants
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294 reviews4.1 kmAmerican
Vince's Gourmet Imports
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Hollywood Theatre
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7 reviews9.1 kmPoints of Interest & Landmarks
Paul deLima Roasting Plant & Factory Store
6 reviews7 minSpeciality & Gift Shops
See all nearby attractions356Reviews3Q+A69Room tips
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The original room we were given had a broken lock. Next room had a funky musty smell. It was the best they had. Seems like the place is in desperate need of an update or very deep clean. Very skimpy on bathroom towels. 2 bath 2 hand no wash clothes and we were 3 people in the room. We will consider other options next time in the area.
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Date of stay: September 2023Trip type: Travelled with family
Value
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Service
Room Tip: Wifi was not great
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hotel Manager, Owner at Comfort Suites Cicero - Syracuse North
Responded 11 Sept 2023
Dear Lisa, Thank you for your recent stay at our hotel and giving us the feedback. I apologize for failing to meet your expectations. Your satisfaction is important to us and we will make improvements to ensure an exceptional experience next time. I hope that you will consider staying with us and offer us another chance to provide you with a superior experience. Sincerely, Hotel Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
We stopped for our first night on our way to Disney. We got there at 3pm none of the rooms were ready because housekeeping hadn’t put their clean rooms in the system yet. I was told to come back in 15 minutes, and then again in another 15 minutes. Which I don’t mind but they should work on their system. At the hotel I used to work at we would call them in as we went. The room was very clean. Beds were comfy. We were on the top floor, last room at the end of the hallway, it was super quiet! Breakfast was included but no eggs and bacon like the pictures on here but they had bagels, English muffins, cold breakfast sandwiches that you could reheat in your room microwave, muffins, juices, fruits, yogourt. The staff was very nice!
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Date of stay: July 2022Trip type: Travelled with family
Room Tip: Room 329 was super quiet
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hotel Manager, Owner at Comfort Suites Cicero - Syracuse North
Responded 6 Jul 2022
Dear Guest, Thanks for your comments. I'm glad you had a nice experience with us, and I hope you will make us your first choice in our area. We specialize in clean, comfortable room at exceptionally affordable rates, and I'm glad met your needs. I'm glad you liked our great hospitality. We'll be here for you in the future when you need us again. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
How do I start? Room rug was so dirty that the bottom of my and my friend’s feet were black. Shower tub was so high you could hardly step over. After you did manage to scale the mountain, then be careful not to slip in the shower. Bathtub floor had no grip and handle for support was at the far end on the shower. We went out and bought a floor mat and support handle. There is no maid service so we needed to go to the front desk to ask for toilet paper, towels and Kleenex. We were on the way out for dinner but they asked us if we wanted them to take it to our room. They advertise heated indoor pool….when finding the water cold and asking about the temperature of the water, they stated they heat the room and not the water. The Chlorine odor was so bad I could not stay anyway.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hotel Manager, Owner at Comfort Suites Cicero - Syracuse North
Responded 29 Aug 2023
Dear Guest, Thank you for your review! We're sorry to hear that you didn't receive the level of service we strive to provide to all of our guests. Please know that we are taking this feedback very seriously, and we will be addressing it with our team. We hope you will give us another chance in the future! Sincerely, Hotel Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was overbooked leaving our room with out clean towels. The maids never cleaned the room and dropping off complementary coffee, cups and glasses, the bed was not made or the floor vacuumed We were told “the hotel was at max capacity that meant there were no clean towels” , how does that make any sense??!! Especially in this day and age when we are trying to prevent spread of disease?! Im blaming corporate management! Not the poor kid behind the counter, giving out the pat excuse, not his fault! Maybe i’ll onondaga county health dept., for one! How is using dirty towels and wash cloths sanitary?! Plus…$215 a night! Not a cheap place to stay. They said they’re full mainly because of the NYS fair! Well fair is EVERY year so here is a suggestion… ORDER more TOWELS! DO the LAUNDRY! Just dont come up short towels again, like reusing toilet paper…
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hotel Manager, Owner at Comfort Suites Cicero - Syracuse North
Responded 23 Aug 2023
Dear Harold, Thank you so much for the stay and taking the time to give us your feedback on our property. We are extremely sorry for each of the negative experience you had at this hotel as you have mentioned. Your feedback is important for us to know and urgent actions will be taken to improve our process at this property. Our apologies for the issues you encountered during your stay, but this is certainly not the kind of guest experience we want you to have. Your concerns will be thoroughly investigated with our team, hotel records and management to ensure effective actions are taken to resolve each of the issues. Request your understanding and consideration to give another opportunity and we don’t want you to have a negative impression of our hotel. We hope that you will consider it favorably. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Breakfast area was disgusting. Dirty condiment bowls, i could tell because they were always empty! Food that was dropped on floor during our stay was shoved off into corners and left there for days. Leftover breakfast sausages were obviously reheated as the days went on they grew darker and rubbery. Constantly having to ask for more coffee to be made as they were always empty!! Good news. The front desk staff were very nice, especially the young man that was there. Sorry did not get his name.
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Go to McDonalds for breakfast. Much cleaner with fresh coffee and food!!!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hotel Manager, Owner at Comfort Suites Cicero - Syracuse North
Responded 9 Aug 2023
Dear Guest, Thank you for your stay at our hotel. We are really sorry for the breakfast issue and forwarded your concerns to the management for review. Sorry about this time. We will surely take care of the breakfast next time you visit us. Please visit us again. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First the positives; clean fluffy comforter, friendly helpful staff, and the housekeeper who does her best. The rest pretty much blows. The owner is a cheapskate who, when upgrades are absolutely required, chooses to downgrade instead. A good example is the sheets, which are as one-ply as the bath paper, and skimpiness with towels, as mentioned in other reviews. Room coffee cups are maybe 6 ounces, way too small. These individually wrapped cups can also be found in the breakfast area, a cheap replacement for the expected stack of good-sized cups. Lids were quickly used up, and not replaced. Apparently, the sheers in our stinky room had needed replacing, which was done with way-too-long ones, probably hiked from the conference room. They hung down over the a/c unit to the floor, so we could not use them. The curtains are over 30 years old and need replacing, along with the carpet, as they harbor the odor of past smoking rooms. The stink of the hotel is the worst part. The hallways have a sickly chemical smell, the carpet likely layered in years of smoke and air freshener. The rooms are the same. Replace the damn carpet already. And, as another reviewer mentioned, the sofa-beds are heavily stained and have thin 30-year-old coil mattresses that no one can sleep on. We bought a 3-inch foam topper with fresh sheet and comforter set to make-do. The corner of the bed had been sat on one too many times, and several springs were missing, making the bed pretty much unusable. It was awful. We opened up the cardboard box from the topper to help keep the 'mattress' from sinking to the floor. We wanted to move to the Holiday Express next door, but they were booked, as you might expect. One of the biggest clues about the nature of this joint is that none of the beds have mattress covers. You know they don't give a hoot about anything when they don't bother protecting expensive mattresses, which are now stained up and just plain gross. NEVER AGAIN.…
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Date of stay: July 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Just say no.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hotel Manager, Owner at Comfort Suites Cicero - Syracuse North
Responded 2 Aug 2023
Dear Guest, Thank you for your feedback, and we apologize for the disappointing experience you had during your stay. Your comments are taken seriously, and we deeply regret that we fell short of your expectations. We will address the issues you mentioned with our teams to ensure immediate improvements are made. Your feedback is essential to us, and we hope you'll consider giving us another chance in the future to provide you with a better experience. Thank you for bringing these matters to our attention. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is dirty, overpriced and very poorly maintained. The walls are paper thin so be prepared to hear other residents talking, shouting and their dogs barking. The phrase that comes to mind immediately is Disgusting. Will never stay here again and strongly recommends all others to look elsewhere, anywhere but here.
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Date of stay: July 2023Trip type: Travelled with family
Room Tip: Look at anything other than this property.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hotel Manager, Owner at Comfort Suites Cicero - Syracuse North
Responded 24 Jul 2023
Dear Jasper, I am distressed to see your comments. My apologies for the bad experience. We never want our guests to go back with an unpleasant stay. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was a rough one. My husband and I have stayed here many times over the last 8 years, since we can’t stay with family in town due to pet allergies. It’s always been fine. Not fancy, not amazing, but fine. This time around, things were really subpar. Although the staff was friendly, basically everything went wrong. 1. We got in late on Thursday night and I checked the bed, as I always do, and found a huge stain on the mattress (pictured). After close examination, we determined it had to be coffee or something similar, and decided to just deal with it. It was past midnight and we were exhausted. I reported it the next day so as not to get charged for it, and was told “this hotel is closing and changing over to a new chain in a few months so everything will be new soon.” That’s nice for everyone else, but does that mean things are just going to get worse until then? 2. The next day, I took a shower and found the water was just barely tepid. Meanwhile my husband’s shower alternated between icy and scalding. 3. Here’s the big one: at 3:30 am on our second night there, the phone rang. Startled awake, I answered, only to hear that it was a “scheduled wake-up call.” When I went downstairs to the desk the next morning I asked how this could have happened, the person at the desk said that it “must have been kids playing around upstairs” and they “were really sorry, but yes, they did put in a wake-up call for our room.” We don’t have kids, and how they thought it seemed appropriate to take instruction from a random child, I don’t know. We did not sleep well that night. Or any night of the stay, really. 4. The next night our keycards stopped working. 5. The last morning, I couldn’t find anyone to check out with, so l left the keys at the desk. Hope that was allowed! While we were waiting, there were another couple of people also waiting there because their keycards stopped working too. 6. The elevator was out of order on our last morning there. I don’t mind walking, but I don’t particularly want to lug all my bags up three flights of stairs. Luckily we were already on our way out by then and only had to walk down the stairs. And then some general comments: - the bed was not comfortable. I woke up with aches and pains, and the pillows felt incredibly cheap. - the bathroom didn’t look super clean. - I could hear all the conversations clearly in the room next to ours, and it sounded like their bathroom wasn’t clean, either. We’re not fussy about noise, but if you’re looking for a quiet, private stay, just know that this is probably not it. - the water pressure of the lukewarm shower was not good. - you have to request housekeeping if you want it. We don’t typically utilize housekeeping during our stay, but if this matters to you, you might want to book elsewhere. Actually, that’s kind of the summary of this stay: you might want to book elsewhere. …
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Date of stay: March 2023Trip type: Travelled as a couple
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Hotel Manager, Owner at Comfort Suites Cicero - Syracuse North
Responded 26 Mar 2023
Dear Guest, We are distressed to see your comments. Your feedback is important to us. Our apologies for the inconvenience. The entire points you have observed will be investigated and necessary actions will be taken, We shall appreciate your kind understanding. Please visit us again, Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First off, great staff! The gentleman checking me in and out was awesome. To top it all off it was the same guy;) Well appointed off the I-81, easy to get to and back on the interstate. Rooms are large, comfortable and very quiet. Breakfast was the usual fare and good. If you are in or around Syracuse I hightly recommend this hotel for your next stay. As Arnold said I'll be back!
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Date of stay: March 2023Trip type: Travelled solo
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hotel Manager, Owner at Comfort Suites Cicero - Syracuse North
Responded 26 Mar 2023
Dear Guest, Thank you so much for your lovely review of our hotel! We're so happy to hear that you enjoyed your stay with us and that you found our staff to be accommodating and helpful. We're thrilled to know that you'll be returning for another visit and we can't wait to welcome you back! Sincerely, hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Comfort Inn Cicero ticked all the boxes for our team’s stay: affordable, clean rooms, great gathering space, nice hot breakfast and a pool to relax. Best of all, the staff was very accommodating; opening breakfast early to support our early departure to games, and allowing us to use the breakfast space for a team pot luck dinner. We will book again the next time we play in Syracuse!
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hotel Manager, Owner at Comfort Suites Cicero - Syracuse North
Responded 12 Feb 2023
Dear Guest, Thank you for taking the time to offer positive comments about our hotel. I'm glad you like our great hospitality. It's a true pleasure to serve you, and we look forward to providing total satisfaction to you again in the future. When you need us, we'll be here for you. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$88 - $112 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort suites syracuse - cicero hotel cicero
LOCATION
United StatesNew YorkFinger LakesCicero
NUMBER OF ROOMS
65
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Frequently Asked Questions about Comfort Suites Cicero - Syracuse North
Which popular attractions are close to Comfort Suites Cicero - Syracuse North?
Nearby attractions include Paul deLima Roasting Plant & Factory Store (0.5 km) and Cicero United Methodist Church (0.6 km).
What are some of the property amenities at Comfort Suites Cicero - Syracuse North?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Comfort Suites Cicero - Syracuse North?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Comfort Suites Cicero - Syracuse North?
Guests can enjoy free breakfast during their stay.
Is parking available at Comfort Suites Cicero - Syracuse North?
Yes, free parking is available to guests.
What are some restaurants close to Comfort Suites Cicero - Syracuse North?
Conveniently located restaurants include Cracker Barrel, Cicero Country Pizza, and Thee Diner.
Are there opportunities to exercise at Comfort Suites Cicero - Syracuse North?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Comfort Suites Cicero - Syracuse North have an airport shuttle?
Yes, Comfort Suites Cicero - Syracuse North offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Comfort Suites Cicero - Syracuse North have airport transportation?
Yes, Comfort Suites Cicero - Syracuse North offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Comfort Suites Cicero - Syracuse North?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Comfort Suites Cicero - Syracuse North?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.