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Comfort Suites Cicero - Syracuse North

5875 Carmenica Dr I-81 Exit 30, Cicero, NY 13039-8534
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveller (52)
Room & Suite (37)
Dining (11)
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A note from Comfort Suites Cicero - Syracuse North
Updated 02/06/20


#2 of 3 in Cicero
The Comfort Suites® hotel is located off Interstate 81, minutes from downtown Syracuse and its many attractions. Our guests will find that this hotel in Cicero, NY provides plenty of amenities with the feel of home. Syracuse Hancock International Airport is just five miles away from this New York hotel. Additional points of interest close to this Cicero, NY hotel include:•Oneida Lake•Cicero Twin Rinks ice skating center•Empire Expo Center, home of the New York State Fair •Syracuse University & Carrier Dome•Carousel Center shopping center. A number of golf courses, parks, entertainment venues, retailers and shopping centers can be found in the vicinity. Several restaurants are close to the hotel; some are within walking distance. Hotel features and amenities include:•Free coffee•Free wireless high-speed Internet access•Free The Wall Street Journal•Indoor heated pool•Fitness centerPLENTY OF BOAT PARKING! Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast. After a long day, relax and unwind in the hotel lobby for the manager's reception Monday through Thursday 5:30 p.m. - 7:30 p.m. A free light dinner, sodas and cocktails are provided. It is the perfect way to start your evening. All spacious guest suites are equipped with microwaves, refrigerators, coffee makers, curved shower rods, hair dryers, flat-screen televisions, desks, down pillows, pillow-top mattresses, irons, ironing boards, sofa sleepers and cable television. Ask about our rooms that have hot tubs. Connecting rooms can be requested. Laundry facilities are located on the premises. For added convenience, this is a pet-friendly hotel (fees apply). Plenty of parking is provided and can accommodate most vehicles. For guests traveling with boats, we provide easy access to electrical outlets. Corporate travelers will appreciate amenities provided in the on-site business center like the public computer with Internet access, and copy and fax service. This New York hotel has three banquet and meeting rooms that can accommodate up to 240 people for most functions. For outstanding accommodations at affordable prices, stay at the Comfort Suites hotel. Whether traveling for business or pleasure, our friendly staff will be delighted to help you in any way they can. Make a reservation with us today.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Non-smoking hotel
Laundry service
Self-serve laundry
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Room features
Air conditioning
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
343Reviews3Q+A63Room tips
Traveller rating
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Popular mentions
Margaret H wrote a review Mar 2022
Nassau, New York, United States14 contributions2 helpful votes
Stayed with our school for the Odyssey tournament at the fairgrounds. First night check in was easy, actually too easy. Didn't even have to give our license. Got to our room and there is nothing but two sheets on one bed, and no bedskirts. Pull out couch had crumbs between and under the cushions. No bed linens in sight except one flat sheet. Pull out mattress not even as long as a twin bed and you could see the springs through the material. Couch cushions were stained. Beds are also not comfy at all. When you have two beds, both should have sheets and blankets. Waited for a bit at the front desk for the clerk the next morning for a blanket and was told I could come back later and they'd be available. Breakfast was okay, but we've had better. It is not a hot breakfast as advertised, unless you microwave the breakfast sandwiches in the fridge. Seems that from the reviews a month ago that they'd get the pancake machine fixed but that didn't happen. No bowls, no milk, no regular coffee, same thing. Second morning was a little better. When coming back for our second night, had to go to the front desk because our keys didn't work. Again I had to wait for someone to come to the desk. He was not pleasant. First time he didn't ask my room number when he re ran our keys. Of course they didn't work so I had to come back down. As for the blanket, well they ran out. Oh well. No blankets for us I guess. Now, for the pool. IT WAS CLOUDY and you could not see the bottom. I made my kids shower immediately after. There is no shower downstairs as they claim to rinse off. Oh, and while we were gone all day Saturday, there was zero housekeeping. No one came in to vacuum, clean, make the beds, nothing. And we didn't opt out of that service. I guess they don't provide that? Good to know. It's not the worst place we've stayed at, but you get what you pay for for this place. And that includes the customer service too. Fortunately we don't go to Syracuse for anything. If we do, we'll look elsewhere. Oh, and the hairdryer didn't work.
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Date of stay: March 2022
Response from Hotel Manager, Owner at Comfort Suites Cicero - Syracuse North
Responded 14 Apr 2022
Dear Guest, Thank you for taking the time to tell us about your experience. Your valuable comments and suggestions for improvement are important to us. We shall check and take effective actions on those areas. Customer satisfaction is our highest priority. Look forward to welcoming you again. Sincerely, Hotel Manager
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Courtney R wrote a review Mar 2022
3 contributions
We wanted to take our toddler to a local hotel for a night so we splurged on a room with Jacuzzi for $300. As soon as we checked in we noticed that it was dirty. We let the front desk know and their solution was to hand us the card to the manager who wouldn’t be back on until Monday. The deal breaker was when we turned on the jacuzzi and a whole bunch of dirty crud came out with my toddler in the tub. We checkout out first thing in the morning absolutely disgusted. Contacted the hotel for two weeks. Left messages, voicemails, emails and no one bothered to return my efforts or address my concern…. I had to go back face to face for someone to offer a resolution and even then I was avoid and treated like crap. I was told there was no general manager and the most they did was charge me for a regular room since we couldn’t use the jacuzzi. This stay was absolutely traumatizing.
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Date of stay: March 2022Trip type: Travelled
Response from Hotel Manager, Owner at Comfort Suites Cicero - Syracuse North
Responded 14 Apr 2022
Dear Guest, I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again. Thank you for staying and we hope you give us another chance. Sincerely, Hotel Manager
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Deamm67 wrote a review Jan 2022
Spring Hill, Florida12 contributions4 helpful votes
I only stayed for one night and didn’t have any problems. Had my dog with me too. I don’t remember much, I had a few cocktails. Place was clean, bed was comfy. Outside and lobby area was clean. No problems.
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Date of stay: December 2021
Response from Hotel Manager, Owner at Comfort Suites Cicero - Syracuse North
Responded 20 Jan 2022
Dear Guest, Thanks for the stay. It is encouraging to hear such positive feedback from you. Your appreciation motivates us to strive harder to provide the best of services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We are looking forward to serving you in the future. Sincerely, Hotel Manager.
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Chris ki1 wrote a review Oct 2021
2 contributions
Hotel had gotten my reservation wrong in their system. Had a fishing buddy of mine in a king bed room with a pullout when I reserved 2 queens. Woman at the desk told me I was wrong and couldn't make a change. Then I showed her my reservation with my Choice hotel number, reservation number and credit card number on my phone clearly showing the 2 queens were reserved. Then she said there is nothing she can do because they have no more rooms available. I said there must be something she can do. She said, "I am not authorized to do anything". Then she sent US up with bedding for a pullout couch. This person needs to find something other than the hospitality business to launch a career in. Ultimately they found us a 2 queen room which another guest refused and they locked out of their system for repairs. This is a 2nd, if not 3rd, rate hotel. Look elsewhere.
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Date of stay: October 2021Trip type: Travelled
Room Tip: Avoid the cracked bathroom sink.
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Response from Hotel Manager, Owner at Comfort Suites Cicero - Syracuse North
Responded 14 Nov 2021
Dear Guest, I am very sorry to hear that we did not meet your expectations in a several areas. My apologies for all the inconveniences. We take our guest comments very seriously. Our team have taken note of the issues and are working to improve the problems areas mentioned by you. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention. Sincerely Hotel Manager.
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Bruce K wrote a review Sep 2021
Woodruff, South Carolina146 contributions131 helpful votes
I'm not sure where to start with this one. Let's do the pro's first, I'm sorry, the pro, singular. The hotel staff was nice. Okay, let's move on to the cons. We were greeted by a sign placed prominently on the front desk, telling us that housekeeping was only available on request, and not available at all on weekends (see photo attached.) Went to our room and found what appeared to be a urine stain on the bathroom floor (see photo), maybe cancelling housekeeping wasn't such a good idea! We looked around for one of those hotel guides that tells you where the to find channels on the tv, area restaurants etc, but did not see it. I bent to pick up something, and found the guide inside a broken drawer (see photo), didn't realize broken furniture came with the room. The next morning we went down to get the advertised "full" breakfast, which consisted of microwave pancakes, fruit or cereal! To make matters worse the plastic silverware was not wrapped per covid suggestions. I was starting to think I was at a budget motel instead of a pricey one. Never again at this place. Choice Hotels should be embarrassed about the conditions here. Oh, almost forgot, our room key quit working after two days. Also, the door to the room didn't close by itself, and you had to be a weightlifter to close it manually because of the closure unit.
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Date of stay: September 2021
Room Tip: Go somewhere else!
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Response from Hotel Manager, Owner at Comfort Suites Cicero - Syracuse North
Responded 14 Sep 2021
Hello Bruce, I absolutely regret the unpleasant experience you had during your stay with us. This is not what we want to provide to our guests. We take feedback from our guests very seriously. I have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better. Sincerely, Hotel Manager
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$110 - $171 (Based on Average Rates for a Standard Room)
comfort suites syracuse - cicero hotel cicero
United StatesNew YorkFinger LakesCicero
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Frequently Asked Questions about Comfort Suites Cicero - Syracuse North
Which popular attractions are close to Comfort Suites Cicero - Syracuse North?
Nearby attractions include Paul deLima Roasting Plant & Factory Store (0.5 km) and Cicero United Methodist Church (0.6 km).
What are some of the property amenities at Comfort Suites Cicero - Syracuse North?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Comfort Suites Cicero - Syracuse North?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Comfort Suites Cicero - Syracuse North?
Guests can enjoy free breakfast during their stay.
Is parking available at Comfort Suites Cicero - Syracuse North?
Yes, free parking is available to guests.
What are some restaurants close to Comfort Suites Cicero - Syracuse North?
Conveniently located restaurants include Sapori by Antonio, Cracker Barrel, and Frank's Plank Road Cafe.
Are there opportunities to exercise at Comfort Suites Cicero - Syracuse North?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Comfort Suites Cicero - Syracuse North have an airport shuttle?
Yes, Comfort Suites Cicero - Syracuse North offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Comfort Suites Cicero - Syracuse North have airport transportation?
Yes, Comfort Suites Cicero - Syracuse North offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Comfort Suites Cicero - Syracuse North?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Comfort Suites Cicero - Syracuse North?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.