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Quality Inn & Suites Palm Island Indoor Waterpark

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Quality Inn & Suites Palm Island Indoor Waterpark
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363 Reviews from our TripAdvisor Community

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There are newer reviews for Quality Inn & Suites Palm Island Indoor Waterpark
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Showing 363: English reviews
Reviewed 28 December 2014 via mobile

It was the dark stormy night in Batavia New York when we decided to stop at the Clarion Hotel Palm Island Indoor Waterpark. A young but mature professional adult name Shayan checked us in, and accommodated my parents, brother and I to our every need. Along our travels we also encountered the manager Chelsea. The Clarion is a perfect example...

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Helpful?
Thank Shawn P
ParkRoadHospitality, Guest Relations Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review

I am so glad to hear that your stay was enjoyable! Customer service is our top priority, so it’s always nice to know when our staff makes an impression. I will be sure to relay your kind words to them. I certainly hope you will make our hotel a regular stop!

Nashville, Tennessee
Reviewed 20 December 2014 via mobile

We stayed one night traveling through. We got connecting suites @ 89.99 each, pretty good value for 2 beds and a living room. The best part was they accept pets so our furry friend was nice and comfy as well. The pool area looks awesome and clean.

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Helpful?
Thank Tammy T
ParkRoadHospitality, Guest Relations Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review

I’m so glad to hear that you enjoyed your stay, and appreciate you taking the time to post this kind review. I certainly hope you will stay with us again the next time you are traveling through!

Albany, New York
Reviewed 4 November 2014

Stayed here for one night. The room was ok. It was clean on the surface but needed some fixing up. The biggest thing that bothered me was a big stain on the carpet and the very noisy heater. Luckily, I always travel with earplugs or I wouldn't have been able to sleep the night I stayed. Staff was friendly.

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Helpful?
1Thank JB E
ParkRoadHospitality, General Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review

Thank you for your review. I am happy to inform that we just started our carpet project today, We are replacing carpets in our room. I'm so glad to hear that you found our rooms clean, and our staff friendly, though I do want to apologize for the concerns you addressed with the heater and the carpet. I certainly hope...

Perry, New York
Reviewed 17 October 2014

I recently hosted a large 250 person conference weekend for a law enforcement motorcycle club at the Clarion. I have been hosting and attending these conferences for 25 years now and I can say without one bit of hesitation that I have never had a better experience with a hotel staff and facilities. From my first meeting with the sales...

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Helpful?
Thank dapnyiv
ParkRoadHospitality, Guest Relations Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review

I was thrilled to read this excellent review! We pride ourselves on our exceptional customer service, and outstanding banquet facilities. I've shared your review with our staff, and they are all so pleased that we could be part of making your event special. I'm so glad to hear that everyone enjoyed themselves, and I certainly hope you will hold your...

Reviewed 17 October 2014

Fun and very reasonable. We dont live far, but we booked rooms with indoor waterpark passes. Its a fun getaway!We go a few times a year. Hitel and park is very clean everyone is very nice and helpful.. the kids love the free breakfast in the morning and adults can enjoy a complimentary drink when you buy one.. you also...

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Helpful?
Thank 3BEAVERCLA
ParkRoadHospitality, General Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review

I am very glad to hear that you were able to take advantage of one of our overnight waterpark packages! We truly appreciate your return business. Thank you for sharing, we can't wait to see you on your next visit!

Middletown, New York, United States
Reviewed 15 October 2014 via mobile

My husband and I stated here for a long weekend. It is a decent hotel. The restaurant at the hotel was nice, good food and reasonable prices. We also had a good deal on the room. My only complaint is that the room had a lingering smell of stale air.

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Helpful?
Thank Tiffany F
ParkRoadHospitality, Guest Relations Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review

Thank you for sharing your review with us. Your feedback is always appreciated. I'm glad to hear that you, and your husband enjoyed your stay! We do everything we can here to provide an exceptional experience for all of our guests, and we will be using your input to help us improve. Thank you!

Pearl River, New York
Reviewed 15 October 2014

The hotel is decent and reasonably priced. I read in the binder in the room that there was complimentary coffee/tea available in the lobby 24 hrs. I could not locate it and went to the front desk to be told that there is no set up, but they could give me a tea bag... or coffee pack for the room,...

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Helpful?
Thank TerriH1641
ParkRoadHospitality, Guest Relations Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review

Thank you for your review! We do offer complimentary tea and coffee packets at the front desk 24/7. I do apologize for any confusion concerning that. I am glad though, that the rest of your stay was enjoyable, and that you were able to take advantage of our breakfast buffet. I certainly hope you will stay with us again in...

Reviewed 13 October 2014

Great weekend get away for the family. Can't beat the price. One night in a double room with 4 water park passes for the family. Less than $150. Even included a breakfast voucher! Passes were good for both days we were there. Water park staff was nice to our special needs child. The inside water park was war, not chilly...

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Helpful?
1Thank Jeanne T
ParkRoadHospitality, Guest Relations Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review

I was so happy to hear of your recent stay with us. It is our goal to ensure that all of our guests have an exceptional time here. I'm so glad your family had fun and we can't wait to see you again!

Reviewed 28 September 2014

The service was horrible from start to end. The breakfast buffet was a HUGE disappointment. The water park was just a few slides and is more of a glorified splash pad. When we asked to check-in at 10:00am, we were told that check-in is at 4pm. I can understand this, but when I asked if they could register us and...

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Helpful?
4Thank TravelingPapaya
ParkRoadHospitality, General Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review

On behalf of our entire team, please allow me to apologize for failing to meet your expectations. Customer sevice is a top priority among our staff. I can assure you that this matter has not been taken lightly, and will be addressed with our entire staff. Let me also assure you that we are doing many updates on our overnight...

Quakertown, Pennsylvania
Reviewed 27 September 2014

My granddaughter and I had fun at the water park. She loved the hot tub and splashing around in all the different areas. I have taken my two grandsons here also and they loved the downhill tunnel rides. Great fun for the kids.

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Helpful?
Thank AliceGorom
ParkRoadHospitality, Guest Relations Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review

I am so happy to hear that you and your grandchildren had fun in the waterpark. Thank you for sharing your experience with us. We certainly hope to see you again!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Home of the Palm Island Indoor Waterpark!!! Whether traveling for business, leisure or planning a meeting or banquet, the Quality Inn & Suites Batavia in the Darien Lake area will make your stay a memorable experience by providing excellent service, impeccable rooms, and fantastic dining options. 195 spacious guest rooms including 48 executive suites will provide all of the amenities expected by modern travelers. All of the rooms are oversized with refrigerators and microwaves, the executive suites include a separate sitting area with a dry bar, desk, speaker phone and two TVs. The entire hotel is equipped with free high speed wireless internet access. This hotel has over 10,000 square feet of meeting and banquet space. Conveniently located on Park Road at exit 48 off I-90, situated approximately 25 miles from both Buffalo and Rochester, New York. This beautiful Batavia hotel is located less than 45 miles from Niagara Falls/Seneca Casino. Short walk to the Batavia Downs Casino, Race Track and Video Gaming and located only 10 miles from Darien Lake Amusement Park. Also nearby are Letchworth State Park, Terry Hills Golf Course, NYS School of the Blind, Genesee Community College, Iroquois National Wildlife Refuge, Dwyer Stadium (Home of the Muckdogs), Jello Museum, Antiques and much more. With free parking and accessibility for trucks, buses, and RVs. ... more   less 

Additional Information about Quality Inn & Suites Palm Island Indoor Waterpark

Address: 8250 Park Rd, Batavia, NY 14020-1275 (Formerly Clarion Hotel Palm Island Indoor Waterpark)
Region: United States > New York > Batavia
Price Range: ₹ 4,764 - ₹ 8,916 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Quality Inn & Suites Palm Island Indoor Waterpark 3*
Number of rooms: 195
Reservation Options:
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Also Known As:
Holiday Inn Batavia
Batavia Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites Palm Island Indoor Waterpark staff and other travellers.
6 questions
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Questions? Get answers from Quality Inn & Suites Palm Island Indoor Waterpark staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we stayed near the water park for convience”
 of 5 bubbles 942debi, 13 Nov 2016 | Read review
“Quieter rooms are away from the water park access. If you are traveling with kids, get the rooms over looking the water park!”
 of 5 bubbles drtaxalbone, 11 Nov 2016 | Read review
“Pick a different hotel.”
 of 5 bubbles 225katharinef, 17 Sep 2016 | Read review
“None of them”
 of 5 bubbles BIGAC44, 24 Aug 2016 | Read review
“get a room in the corner of the hotel if traveling with lil ones”
 of 5 bubbles 334anjiem, 1 Aug 2016 | Read review
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