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2524 Historic Route 66, Santa Rosa, NM 88435-2854
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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About

#3 of 16 hotels in Santa Rosa
Location
Cleanliness
Service
Value
The Comfort Inn® provides easy access to many area attractions and local points of interest. The Route 66 Auto Museum and Santa Rosa State Park are both within miles of this Santa Rosa, NM hotel.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Yoga room
Free breakfast
Boating
Hiking
Kids stay free
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Snack bar
Vending machine
Fishing
Patio
Water park offsite
Waterslide
Children's television networks
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Banquet room
Meeting rooms
Photo copier / fax In business centre
Non-smoking hotel
Sun loungers / beach chairs
24-hour front desk
Express check-in / check-out
Clothes dryer
Self-serve laundry
Washing machine
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Room features
Air conditioning
Housekeeping
Safe
Telephone
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Iron
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English, Spanish
Hotel links
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614Reviews6Q+A100Room tips
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gailp928 wrote a review Sep 2022
11 contributions2 helpful votes
First time ever that a hotel refused to let me check in early. The front desk clerk, Aaron, is one of those people who get off on exerting his front desk power by refusing to let anyone check in early. I was on way back from a funeral and his attitude really upset me and my already dreadful day.
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Date of stay: September 2022
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Relations Manager, General Manager at Comfort Inn, City Of Natural Lakes
Responded 2 Oct 2022
Hi Gailp928 , Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We are so sorry about the recent interaction you had with one of our team members and apologize that you were not treated with the care and respect that you deserve. We are in the process of retraining our staff to further better our services in handling our valued customers. Rest assured that in the coming days, we will be offering a much better stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
CojackChicago wrote a review Jan 2022
Chicago29 contributions42 helpful votes
Hotel's Favourite
Stopped here for one night. Staff were wearing masks. Guests were a mix of masked and unmasked. Room was clean and bed was comfy. I enjoyed the area, too. This hotel is within walking distance of the Silver Moon Cafe, a place with good food, a fun gift shop, and legit Route 66 legacy. Easy off and back on the highway but road noise from the room did not disturb me. Gas station just down the road.
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Date of stay: January 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Relations Manager, General Manager at Comfort Inn, City Of Natural Lakes
Responded 9 Jan 2022
Hi CojackChicago, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. Our staff will be required to wear a mask and our guests will be asked to do so. It is one of the smallest things we can do to help our community stay healthy. It is great to hear how you have loved our comfortable beds, and that our location was convenient for your travel needs. We are all looking forward to your next visit and hope it will be just as enjoyable. Find our lowest rates and latest availability by booking direct at comfortinnsantarosanm.com Mia M Reputation manager Comfort Inn City Of Natural Lakes
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
matt s wrote a review Sep 2022
2 contributions2 helpful votes
$150 for a completely dirty and disgusting room. From reading customer reviews, management and owners know about the deplorable conditions at their hotel. Hotel is below Comort Inn standard amd in poor condition. Corridor carpet was filthy with garbage and debris. Bathroom had black mold in the shower, along with multiple lengths and colors of hair. Carpet in room turned a pair of grey socks black. Only stay here if you are desperate for a room, as owner and management clearly take advantage of weary travelers.
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Date of stay: September 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Relations Manager, General Manager at Comfort Inn, City Of Natural Lakes
Responded 4 Sep 2022
Hi Wandawonderwagon , Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of our high standards. Rest assured that your comments about the amenities that need attention as we work towards updating and improving have been shared to foster improvements. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Find our lowest rates and latest availability by booking direct at comfortinnsantarosanm.com Mia M Reputation manager Comfort Inn City Of Natural Lakes
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lynn T wrote a review May 2022
2 contributions4 helpful votes
Hallways are dark as well as the rooms which makes it uninviting. Even lighting in the room is very dim. There was trash under the nightstands. Bathroom floor was sticky. Food was left in the microwave. Tried calling the front desk with no answer. Girl at front desk Sara, was rude and looked like she just woke up or was interrupted from watching movies on her phone. And she is the front desk manager.
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Date of stay: May 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Guest Relations Manager, General Manager at Comfort Inn, City Of Natural Lakes
Responded 15 May 2022
Hi Pllynnt, Thank you for sharing your experience, and I am very sorry for the inconvenience that you encountered during your stay. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff courtesy issues. I am sorry for any rudeness or insult that you encountered with this situation and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. We hope to see you again soon! Find our lowest rates and latest availability by booking direct at comfortinnsantarosanm.com Mia M Reputation manager Comfort Inn City Of Natural Lakes
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nancy C wrote a review Apr 2022
1 contribution4 helpful votes
Bed bugs, moldy showers and microwaves, urine encrusted toilets, hair all over the floors, smelly pillows, pillow cases, and bedding. This is what you get when you choose to stay here. DO NOT STAY HERE.
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Date of stay: March 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Guest Relations Manager, General Manager at Comfort Inn, City Of Natural Lakes
Responded 10 Apr 2022
Hi Nancy, Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. I do want to assure you and all other guests that we clean and sanitize our guest rooms following each guest's stay. It is a very important part of our policies in order to ensure that each guest enjoys a comfortable, clean, and safe environment. The room was thoroughly inspected and no bed bugs were found also the room was rented out, with no further complaints. I want to assure you that we are thoroughly investigating this claim and that although we have not found any evidence of a bug infestation, we are taking the necessary precautions to ensure that nothing is missed. I want to assure you that we respond promptly to pest alerts with expert extermination services and also treat to deter pests on a regular scheduled basis. We take this business very seriously and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest had a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit Find our lowest rates and latest availability by booking direct at comfortinnsantarosanm.com Mia M Reputation manager Comfort Inn City Of Natural Lakes
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
traveltheworld012 wrote a review Mar 2022
Rochester, Minnesota13055 contributions618 helpful votes
+1
I looked up this place online and the rate was lower than what you could get in person. The desk clerk said I should book it online, so I did as I stood in front of him. I got the feeling that I shouldn't trust him. He received my booking, then said goofy stuff like, "they booked you in a pet room". What? the online booking through Hotel Tonight website does not choose a room, only the rate offered online by the hotel. It took him a long time getting a room for us. What's up with that? Then he gave us a 2nd floor room facing the I-40 freeway which was a mere 50 or so feet away. The price was the same as what he quoted us when we walked in. Something sneaky about this guy. This room was barely worth $100, but charged 50% more than that. The room was okay, even though we could hear the traffic all night. Hot breakfast was just average. Nothing special.
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Date of stay: March 2022
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Guest Relations Manager, General Manager at Comfort Inn, City Of Natural Lakes
Responded 18 Mar 2022
Hi traveltheworld012, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We apologize for the rate differences online and for not matching your expectations. This review has been forwarded to the management for further investigation. We will also be working on improving our breakfast service, we promise better next time. We hope to see you again when your travels bring you back to the area! Find our lowest rates and latest availability by booking direct at comfortinnsantarosanm.com Mia M Reputation manager Comfort Inn City Of Natural Lakes
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Retiredtourer21 wrote a review Nov 2021
Michigan272 contributions116 helpful votes
We booked through the choice website and confirmed a pet room but they didn't seem to know anything about that when we arrived. Possibly a communication issue from Choice. They assigned us to a nice room facing the pet courtyard. The pet area was very clean. Oddly access is through the pool so you can't get there in the morning before the pool opens. Although the breakfast was good the room was crowded and no one was wearing a mask. Hard for the hotel to control that of course.
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Date of stay: October 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Guest Relations Manager, General Manager at Comfort Inn, City Of Natural Lakes
Responded 4 Nov 2021
Hi retiredtourer21, Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed our pet-friendly atmosphere and hospitality. It is a key ambition of ours to ensure that pet friendly never equates to a lower level of service and cleanliness and we are glad that you found our efforts to be successful. We also appreciate your feedback regarding the breakfast area as this will help us to continue to improve upon the guest experience. We look forward to serving you again! Find our lowest rates and latest availability by booking direct at comfortinnsantarosanm.com Mia M Reputation manager Comfort Inn City Of Natural Lakes
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rebecca H wrote a review Oct 2021
Fontana3 contributions5 helpful votes
Just checked in and room was filthy - I asked to speak to manager, as the girl up front didn’t really care. She called the manager and he didn’t want to talk to me or see the room. Not sure how much he gets paid for being on call. The laminated floor had crumbs and it was filthy. I put a washcloth with just water on the floor and the dirt that came up was black. The walls had black marks, which probably were from guests’ feet. The mirror had fingerprints on it. The manager should be made aware there is a pandemic sweeping the nation and people are dying. Covid is spread by this type of filthy room. Perhaps the manager can contact the Centers for Disease Control (CDC) for appropriate measures that MUST be taken by hotel establishments. I’m wondering if the city will close down the hotel.
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Date of stay: October 2021Trip type: Travelled with family
Room Tip: You are likely to be exposed to covid from filthy housekeeping.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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Response from Guest Relations Manager, General Manager at Comfort Inn, City Of Natural Lakes
Responded 26 Oct 2021
Hi Rebecca H, Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Upkeep and cleanliness are very important to us, and we want our guests to have a top-notch stay with us. Our room service team is generally very attentive to guests’ needs and we prepare the room thoroughly for upcoming guests. We are sorry that we failed to do this during your most recent stay. Please keep us in mind for your next stay in the area Find our lowest rates and latest availability by booking direct at comfortinnsantarosanm.com Mia M Reputation manager Comfort Inn City Of Natural Lakes
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lindatlanta wrote a review Oct 2021
atlanta55 contributions37 helpful votes
We stay here on our travels from Georgia to Colorado every summer. It’s clean, convenient, and pet friendly. After our recent stay I realized that I left a box with my dog’s food and medicine. I didn’t really care about the food, but I had just bought the medicine and hadn’t used it yet. It took a while, but eventually they mailed it to me. Thank you Sarah and Jyoti for going over and above great customer service! I will definitely stay here again!
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Relations Manager, General Manager at Comfort Inn, City Of Natural Lakes
Responded 10 Oct 2021
Hi Lindatlanta, Thank you for leaving your five-star rating of our hotel. It is a key ambition of ours to ensure that pet friendly never equates to a lower level of service and cleanliness and were glad that you found our efforts to be successful. We make sure we preserve a friendly and honest environment for the benefit of our guests. Rest assured lost and found items are given back to the owners. We hope to impress you again during your next visit and we thank you for sharing your experience. Find our lowest rates and latest availability by booking direct at comfortinnsantarosanm.com Mia M Reputation manager Comfort Inn City Of Natural Lakes
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gayle H wrote a review Aug 2021
4 contributions
ChinLin greeted us with a smile and a servant 's heart! She helped us with the waffle maker and knew exactly how long to warm my husband's biscuit in the microwave. She was eager to help and strike up a conversation. What a bright ray of sunshine! She wished us well on our trip home. Chin Lin you were a blessing!
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Date of stay: August 2021
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Room Tip: Top floor and end room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Relations Manager, General Manager at Comfort Inn, City Of Natural Lakes
Responded 25 Aug 2021
Hi Gayle H, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful, and welcoming as possible. We greatly appreciate that you've taken the time to tell us what a wonderful impression our staff made with their efforts to make you feel comfortable. We will happily share your comments with ChinLin and we look forward to seeing you soon! Find our lowest rates and latest availability by booking direct at comfortinnsantarosanm.com Mia M Reputation manager Comfort Inn City Of Natural Lakes
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$107 - $123 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
baymont inn santa rosa, santa rosa baymont inn
FORMERLY KNOWN AS
Comfort Inn Santa Rosa
LOCATION
United StatesNew MexicoSanta Rosa
NUMBER OF ROOMS
74
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COMFORT INN, CITY OF NATURAL LAKES (Santa Rosa) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Comfort Inn, City Of Natural Lakes
Which popular attractions are close to Comfort Inn, City Of Natural Lakes?
Nearby attractions include Route 66 Auto Museum (0.7 km), Blue Hole (2.5 km), and Park Lake (3.0 km).
What are some of the property amenities at Comfort Inn, City Of Natural Lakes?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Comfort Inn, City Of Natural Lakes?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Comfort Inn, City Of Natural Lakes?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Comfort Inn, City Of Natural Lakes?
Yes, free parking is available to guests.
What are some restaurants close to Comfort Inn, City Of Natural Lakes?
Conveniently located restaurants include Comet II Drive In & Restaurant, Silver Moon Cafe, and Chico's Tortas y Pinas Lokas.
Are there opportunities to exercise at Comfort Inn, City Of Natural Lakes?
Yes, guests have access to an indoor pool and a yoga room during their stay.
Are any cleaning services offered at Comfort Inn, City Of Natural Lakes?
Yes, self serve laundry and a clothes dryer are offered to guests.
Are pets allowed at Comfort Inn, City Of Natural Lakes?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Comfort Inn, City Of Natural Lakes offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Comfort Inn, City Of Natural Lakes?
The staff speaks multiple languages, including English and Spanish.