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Hotel Encanto de Las Cruces

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Hotel Encanto de Las Cruces
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1,030 Reviews from our TripAdvisor Community

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Showing 1,018: English reviews
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Santa Fe, New Mexico
Reviewed yesterday NEW

We stayed here as part of the New Mexico Department of Transportation conference. Wow! What a surprise! The hotel is beautiful, the food is great, the bars are fun and the new pool area is like being at a 5 star resort! We are planning a return trip! -Phil and Rosanne Archuletta, P & M Signs, Mountainair, New Mexico

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Helpful?
Thank Rosanne R
Lincoln, Nebraska
Reviewed 6 days ago NEWvia mobile

A hotel with no internet service, how quaint. It's been down all day, and for this business traveler that means much reduced productivity. The front desk keeps going back to "I.T" but I don't think there's anyone home. Hotel renovations currently underway. I would recommend going someplace that isn't twenty plus years behind the times. Not even any safes in...

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Helpful?
Thank ArtAfficionado
Reviewed 6 days ago NEW

The staff was extremely friendly and very accomadating. Whenever I am in Las Cruces this is the only hotel I will stay at. The rooms are extremely clean and the beds are very comfortable. The in house restaurant Gardunos is always a great place for lunch or dinner, try the margarita's, you will love them. Make time for the pool...

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Helpful?
Thank Martin L
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Martin L, I am so pleased to hear that you had such a wonderful experience of our entire property during your stay. We hope that we have earned you as a loyal guest of ours and look forward to your next visit.

Hobbs, New Mexico, United States
Reviewed 1 week ago via mobile

We decided last minute to stay overnight after a late ball game. Hotel is beautifully decorated with New Mexico culture! Very clean with good parking. Front desk service was excellent! We checked in after 11 PM so we were not very happy that housekeeping started banging on our door at 8 AM!! Especially since check out time is not until...

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Helpful?
Thank Tammi C
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Tammi C, Thank you for taking the time to share your recent experience here at Hotel Encanto. I would like to offer my sincerest apologies of the inconvenience you experience during the morning hours. Thank you for mentioning the excellent customer service you received from the beginning and the end of your stay. We hope to have you as...

Reviewed 1 week ago via mobile

What a great place! I stayed 2 nights and enjoyed a very relaxing day off. The staff were all very friendly. I only ate breakfast in the restaurant but it was wonderful and at a great price. I have never stayed at a hotel with such cool/neat decor, and for such a great price! I didn't take advantage of the...

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Helpful?
Thank Chad E
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Chad E, I am so happy to hear that you had such a relaxing stay with us here at Hotel Encanto. We hope that when you are in Las Cruces again, you choose us as your destination hotel!

Canon City, Colorado
Reviewed 1 week ago

Comfey decor, friendly staff, awesome pool and great location right off the highway plus right across the street from a mall. Altho it doesn't have free breakfast, the restaurant has a good menu and there's many other places to eat nearby. Cute gift shop, spa and bar provide extra things to do. Appreciated the fresh cucumber water, warm chocolate chip...

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Helpful?
Thank junim00n
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear junim00n, We appreciate hearing that you enjoyed your stay here at Hotel Encanto and that you took advantage of our complimentary water, cookies and our Local Treasures 15% discount! We look forward to having you as our guest again soon.

Lubbock, Texas, United States
Reviewed 1 week ago

We stayed in the Hotel Encanto in April. As soon as we walked in the front door, we were met with a beautiful lobby. The check in experience was handled quickly and professionally and we were treated as if royalty. Belia Alvarez and Eldelisa Nava were invaluable help as we were in town for a family funeral. The facilities were...

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Helpful?
Thank Jennifer L
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Jennifer L, We are so happy to hear that you were provided with exceptional service from our front desk agents as well as from Belia Alvarez and Eldelisa Nava. We all offer our sincerest condolences and we hope to see you again soon.

Honolulu, Hawaii
Reviewed 1 week ago

This is billed as a historic hotel, but the reality is just old. We spent one night here in March. The pool is lovely, but there were a billion preteens playing in the courtyard by the pool while we were there. The kids were noisy and unsupervised. The rooms have nice furniture, but the heat and air system is ancient....

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Helpful?
1Thank CKT808
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear CKT808, I would like to start off by offering our sincerest apologies that you did not have a good experience here at Hotel Encanto. We value each and every guest and their voice regarding our property. I would like to have the opportunity to speak with you directly at your convenience if you are willing to give us another...

Albuquerque, New Mexico
Reviewed 1 week ago

Palm trees swaying in the breeze. Crystal clear water. Tables, lounges, seating areas. The pool area was the best part of the hotel. I would stay again just for the pool. We had some issues with hotel and the restaurant and the management bent over backwards to clear up the issues. Eat the fried ice cream from the restaurant.

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Helpful?
Thank ceedeeo2015
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear ceedee2015, We are so pleased that you enjoyed your stay and relaxed by our resort-style pool. Although you encountered some issues, I am happy to hear that we were able to still create a wonderful experience for you. We hope to have you as our guest again soon.

Reviewed 2 weeks ago via mobile

My husband and I visited Las Cruces for a concert and stayed at Hotel Encanto. This was our second stay at this hotel, but this stay will be remembered for some time. Not only was the concert (Garth Brooks & Trisha Yearwood) amazing, we were also able to see how the staff at this hotel handled stress. Before departing for...

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Helpful?
Thank kathy h
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear kathy h, We appreciate and value your honest review regarding your recent stay with us here at Hotel Encanto. I am very happy to see you rated us as 5 star regardless of some inconveniences during your stay. Our entire staff works diligently to ensure each guest has an exceptional stay and continues to strive for excellence in any...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Our guests at the Hotel Encanto de Las Cruces get to embrace a cultural experience that is unique to the area of Las Cruces, New Mexico. While enjoying the beautiful Mesilla Valley, guests enjoy reflecting on the area's Spanish and Mexican Colonial history and traditions. The hotel is adorned with original Mexican artwork, textiles and furnishings. Enjoy regionally influenced courses at Garduno's Restaurant and experience unique cocktails at Azul Ultra Lounge: the most cosmopolitan club in the area. Simply put, when you stay with us at Hotel Encanto de Las Cruces, you capture a bit of culture and authenticity that no other hotel can offer. "Hotels supporting cultural causes." ... more   less 

Additional Information about Hotel Encanto de Las Cruces

Address: 705 S Telshor Blvd, Las Cruces, NM 88011-4690 (Formerly Hilton Las Cruces)
Region: United States > New Mexico > Las Cruces
Price Range: ₹ 8,097 - ₹ 11,919 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Encanto de Las Cruces 3.5*
Number of rooms: 203
Reservation Options:
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Also Known As:
Hilton Hotels Las Cruces
Hilton Hotel Las Cruces
Encanto Las Cruces
Hotel Style:
#6 Family Hotel in Las Cruces
#6 Business Hotel in Las Cruces
#9 Romantic Hotel in Las Cruces
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Encanto de Las Cruces staff and other travellers.
2 questions
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Questions? Get answers from Hotel Encanto de Las Cruces staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rm.518 had a great pool view and was super comfey so I stayed an extra night!”
junim00n, 14 Apr 2017 | Read review
“We were in a spacious, beautiful suite”
JenniferL989, 14 Apr 2017 | Read review
“If you are going to the Pan American Center, take a taxi. Make sure to get a room overlooking the pool area”
ceedeeo2015, 12 Apr 2017 | Read review
“Ask for a top floor not on the main road for a quieter room”
CTGirl2013, 5 Apr 2017 | Read review
“My corner room meant no neighbors walking past my door while I slept.”
mattm772, 4 Apr 2017 | Read review
5 of 5