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Santa Claran Hotel Casino

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173 Reviews from our TripAdvisor Community

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There are newer reviews for Santa Claran Hotel Casino
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Showing 167: English reviews
Santa Fe, New Mexico
Reviewed 10 September 2015

We came by accident but everything was so good. Very clean room, good food, very good service, nice view of the mountains, Great green chili, very good pasta, friendly people, we yes love. We are back for sure.

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Helpful?
Thank luz t
Juan Carlos U, General Manager at Santa Claran Hotel Casino, responded to this review

Dear Luz t Thank you for your recent review of our beautiful Santa Claran hotel. I am just returning from a few days off and it was so nice to read a refreshing, direct and accurate review. Please make sure next visit is not an accident, I will be expecting you as well the rest of the staff.

Santa Fe, New Mexico
Reviewed 8 September 2015

This property is about 35min from Santa Fe and about an hour from Taos. The O'Keefe Ghost Ranch and the Ojo Caliete Mineral Springs are also a reasonable drive away. So this location makes an excellent "home base" to explore Northern New Mexico at a nicely appointed and reasonably priced hotel. Much more of a locals' casino; nice golf course;...

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Helpful?
Thank TimeTraveler_800
Juan Carlos U, General Manager at Santa Claran Hotel Casino, responded to this review

Dear TimeTraveler_800 Thank you for your recent review of our beautiful Santa Claran Hotel Casino. I am so happy you find our location so convenient since that is one of our assets beside striving to provide true Pueblo Hospitality. I am sure I will see you on your next exploring trip to the area since there is so much more...

Taos County, New Mexico
Reviewed 31 August 2015

Spent two nights at this hotel. Upgraded to a suite, well worth the upgrade fee. Room was very comfortable, quiet, clean and great balcony with beautiful view of the mountains. For some reason, on the second day, our room was not serviced by cleaning staff. After speaking with the manager on duty (Amy), we were very satisfied with the way...

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Helpful?
Thank Theresa M
Juan Carlos U, General Manager at Santa Claran Hotel Casino, responded to this review

Dear Theresa M Thank you for your recent review of our beautiful Santa Claran Hotel Casino. I was disappointed to learn that you had an issue during your stay but so happy to learn that Amy was able to turn around that situation for you. I am addressing the perception issue about the front desk staff since they are equally...

Santa Fe, New Mexico
Reviewed 26 August 2015

I have stayed at the Santa Claran Hotel many times and have enjoyed my stays tremendously! The rooms are clean, staff is friendly and responsive. The food are their cafe an lounge are truly New Mexican cuisine. Not many places in NM have traditional New Mexican food that tastes the way native New Mexicans cook. The views are amazing, the...

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Helpful?
Thank VMJ830
Juan Carlos U, General Manager at Santa Claran Hotel Casino, responded to this review

Dear VMJ830 Thank you for your recent review of our beautiful Santa Claran Hotel Casino. I am so happy to learn about your great experience at our restaurant, rooms and with the staff. I wanted to share that we had increased the Bandwidth of our wifi to improve the guest experience, I am sure you will not find another issue...

Wildomar, California
Reviewed 23 August 2015 via mobile

Hotel was very nice and clean, staff was extremely friendly. Desk clerk Ernessy Tafoya was the nicest attendant, he was very friendly, very knowledgable about the New Mexico area. He gave us great recommendations for our day trip to Echo Canyon, Chama, Heron Lake and the awesome hour trip through the forest over to Taos. We would stay here again!

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Helpful?
Thank 1john512
Juan Carlos U, General Manager at Santa Claran Hotel Casino, responded to this review

Dear 1john512 Thank you for taking the time to review our hotel. I am happy to learn that Ernest was of help during your stay with us. I will make sure to share this with him and the rest of the staff. We do take a lot of pride in providing true pueblo hospitality and this is a great example...

Cleveland, Ohio
Reviewed 27 July 2015

I have stayed at this hotel four times. Every stay has been problematic. The WiFi is never working. The front desk agent explained that it was 'overflow'. Not sure what that means. The television randomly loses audio, the noise in the corridors is out of control. Guests running through hallways, doors slamming at all hours, yelling down the halls. I...

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Helpful?
1Thank Ron R
Juan Carlos U, General Manager at Santa Claran Hotel Casino, responded to this review

Dear Ron R Thank you for your recent review of our hotel. I am disappointed that we haven't lived to your expectations. Here at the Santa Claran Hotel Casino we take a lot of pride in providing true pueblo style hospitality at all levels. I am personally addressing all the opportunities you mentioned in your review but I would like...

Santa Fe, New Mexico
Reviewed 12 July 2015

I have spent many nights at the Santa Claran Hotel. The rooms are always nice and clean. The Hotel staff are always polite and helpful. I highly recommend the Santa Claran whenever staying in Espanola NM. It is in close proximity to all cities north and south of Espanola. Taos to the north and Santa Fe to the south.

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Helpful?
Thank robertgallegos
Juan Carlos U, General Manager at Santa Claran Hotel Casino, responded to this review

Dear Robertgallegos Thank you for taking the time to write a review of our hotel. I just want to say thank you for your kind words and suggestions. See you next time, and please let us know if there is anything that we could do to assist you.

Albuquerque
Reviewed 26 June 2015

The front desk staff were helpful and professional. Rooms we clean and new. Lobby had impressive Native art and pottery and was a good place to meet people. Downside - no handicapped parking in front of the hotel, smoking was allowed in the sports bar, reserved a handicapped room but was not available so had to pay for an upgrade...

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Helpful?
2Thank mwc505
Juan Carlos U, General Manager at Santa Claran Hotel Casino, responded to this review

Dear MWC505 Thank you for your review of our hotel. I am honored by the detailed review. I am personally addressing all the opportunities that you are pointing out. I am just surprised about the handicap parking since the entire front side of the lot just across the street from the hotel are assigned parking for handicap. I brought this...

Rio Rancho, New Mexico
Reviewed 25 June 2015

Have stayed here several times, and each visit the same: Rooms are gorgeous, immaculate, and spacious. Staff consistently courteous and helpful. Restaurants feature great food. Hotel overall has native american motif, and roomy common areas. Casino itself is moderate sized but lively, with good promotions. Staying there again next month to celebrate my birthday. Can't say enough about the place.

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Helpful?
Thank Judy865
Juan Carlos U, General Manager at Santa Claran Hotel Casino, responded to this review

Dear Judy865 I am so glad to learn that you are one of our repeat customers. I am honored by your review and all the positives comments in your review. Please call Amy at the front desk while booking your reservation for your birthday since I want to make sure we make it super special for you but in case...

Austin, Texas, United States
Reviewed 15 June 2015

We stayed here a couple of nights, in route to Colorado. We wanted to visit Santa Fe, plus stay in a reputable hotel/casino that would allow your dog and I would say we made an excellent choice. The rooms are very nice, we paid a little extra to see the mountain views, though don't waste your money, the other side...

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Helpful?
Thank JlovKD
Juan Carlos U, General Manager at Santa Claran Hotel Casino, responded to this review

Dear JlovKD Thank you for your recent review of the Santa Claran Hotel Casino. I am happy to learn that you enjoyed the Hotel, the Casino and the food. Regarding the view we do have rooms with a big Balconies since all of our suites have one. We are already working in solutions to improve lighting in the bathrooms, so...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Golf Course
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Santa Claran Hotel is conveniently located North of Santa Fe and South of Toas in the heart of Northern New Mexico. The blend of Native American, Spanish and Mexican influences are featured in this newest hotel in the North of New Mexico. With its finely appointed atmosphere, quiet surroundings, majestic views and noted hospitality and service, the Santa Claran is the best value, within minutes of the historic, natural and spiritual attractions of the Santa Clara Region. ... more   less 

Additional Information about Santa Claran Hotel Casino

Address: 464 N Riverside Dr, connected to Santa Claran Casino, Espanola, NM 87532-2515
Region: United States > New Mexico > Espanola
Price Range: ₹ 6,701 - ₹ 19,560 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Santa Claran Hotel Casino 3*
Number of rooms: 124
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Questions & Answers

Here's what travellers have asked, with answers from Santa Claran Hotel Casino staff and other travellers.
3 questions
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Questions? Get answers from Santa Claran Hotel Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get a room far from the elevator”
 of 5 bubbles a-tunlimitedmusic, 28 Oct 2016 | Read review
“Rooms are good even the ones close to elevator and ice machine not too much noise.”
 of 5 bubbles 433staceyy, 25 Oct 2016 | Read review
“Not much noise in any location, though right off major road. Views are best on East.”
 of 5 bubbles rebeccamJ3317RB, 7 Sep 2016 | Read review
“I can't believe that there are any good rooms for the prices charged.”
 of 5 bubbles Clogtowner, 21 Jul 2016 | Read review
“Mountain view rooms are the best!”
 of 5 bubbles mspcheco, 8 Jul 2016 | Read review
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