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Grand Mutiara Hotel Berastagi

04/06/2017 05/06/2017
1 room 2 adults 0 children
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177 Reviews from our TripAdvisor Community

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Caterham, United Kingdom
Reviewed 14 March 2017

The room was OK but when we went to dinner, they had no menu and waited for us to suggest something - so no idea of cost - which turned out to be exorbitant! Breakfast was also disappointing - toast, jam & choice of egg....

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Thank JanS365
Reviewed 9 March 2017

Huge sunny room, great interconnecting room to keep family together, big bed, very nice and big bathroom with shower and bath, swimming pool and landscape excellent for family. Restaurant staff not very professional, don't understand their own system with breakfast voucher and suspicious of we sneaking in for free breakfast

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Thank Natanael Turah G
Singapore, Singapore
Reviewed 9 March 2017

Our second consecutive stay in 2 years' time and we brought larger group of friends from overseas to stay in this property because we had a good time last year despite missing a few hot shower opportunities. The stay would have been perfect if not because the reception insisted that we have to pay for the driver's lodging, which came...

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Thank AntonWidodo
Carmel Valley, California
Reviewed 2 March 2017

Large sunny room with very high ceiling and view of pool. Comfortable beds and bathroom with modern shower and separate bathtub. Hair dryer provided. No face cloth. The dinner was cooked Western style for us so we had nothing spicy as requested. Good service. Stayed only one night as passing through.

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Thank Sebastian3962
Reviewed 13 January 2017 via mobile

It was comfortable room. the room is suitable for family vacation. the beautiful landscape with green garden and outdoor swimming pool at back side. The weather is so fresh. But have a limited hot water.

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Thank Kontinu K
Reviewed 23 December 2016 via mobile

reception staffs were terrible...Breakfast is the worst!!!Fried chicken is being fried again from yesterday left overs...omellettes,scramble eggs services are finished @9:00 AM!!!! what the ****!!!eggs are the cheapest and they said the eggs is finished

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Thank Anton S
Kuala Lumpur, Malaysia
Reviewed 12 December 2016

Room was good, view was great, but staff were not friedly. they didnt even greet nor smiled when we walked in for check-in and the wifi was only available in the lobby which was difficult if we needed to contact our family members for instance.. no hair dryer and the hot water timing was limited.. It was freezing and we...

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Thank neeta_tz
Bali, Indonesia
Reviewed 8 December 2016 via mobile

- First impression, reception was not warm and he looked confuse and didn't note my request ex. High floor, honeymoon, etc. - No welcome drink, maybe it is not their standard. - Room is huge and clean. We paid 100k for upgraded to Superior Deluxe Room so we could have king size bed. - Garden area is big. Perfect for...

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Thank Risma N
Turin, Italy
Reviewed 25 October 2016 via mobile

Big, modern, anonymous international hotel which could be anywhere in the world. I hade a huge room with complimentary tea/coffee, toiletries but no face/hand towels, no hair dryer and hot water only till 9 pm. Breakfast implied long waiting and at the end it was an overcooked and cold poached egg with an improbable sausage and some pieces of fruit,...

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Thank lauramtorino
Singapore, Singapore
Reviewed 22 October 2016

Simple room with 2 queen-sized beds and a balcony. Clean and comfortable. There is no air-con but the weather at Berastagi is so cooling (around 20 degree Celsius), so it's ok. Great views of the beautiful landscaped gardens from the room balcony. The lower part of the door to the balcony is louvred, allowing cool air into the room, even...

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Thank 29lucyng

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Internet
  • Restaurant
  • Breakfast included
  • Room Service
  • Free Parking
Things to do
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
Internet
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Concierge

Additional Information about Grand Mutiara Hotel Berastagi

Address: Jalan Peceren No.168, Berastagi 22156, Indonesia
Region: Indonesia > Sumatra > North Sumatra > Berastagi
Hotel Class:4 star — Grand Mutiara Hotel Berastagi 4*
Number of rooms: 123
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Questions & Answers

Questions? Get answers from Grand Mutiara Hotel Berastagi staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lower ground great for family”
natanaelturahg, 8 Mar 2017 | Read review
“If you are traveling with driver, please make clarify whether your booking entitle you for his lodging.”
AntonWidodo, 8 Mar 2017 | Read review
“take room with swimming pool view, its good”
rinimardika07, 20 Oct 2016 | Read review
“Find a different hotel”
jwa574, 3 Oct 2016 | Read review
“Pool view is best”
Directeur0, 26 Jun 2016 | Read review
5 of 5
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