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NH Cape Town The Lord Charles

CancelonUS$ 92*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 181*
US$ 92*
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US$ 103*
US$ 160*
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NH Cape Town The Lord Charles
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300 Reviews from our TripAdvisor Community

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Showing 271: English reviews
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Cape Town, South Africa
Reviewed yesterday NEW

It's a beautiful hotel with very friendly staff who were helpful and polite at all times. We really enjoyed our stay and would recommend the hotel to friends, family and fellow travellers for an enjoyable get away.

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Helpful?
Thank leeannpearson
Milnerton, South Africa
Reviewed 3 days ago NEW

I think the rooms were recently refurbished but, while big, my room was so bland and unfriendly. The rooms only have instant coffee and one bottle of complimentary water. The mini bar isn't stocked. The toiletries were fine but basic. You cannot charge anything from the bar or room service to your room. Just not up to standard for what...

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Helpful?
Thank Sally1368
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Sally We really appreciate your feedback and thank you for taking the valuable time to share your concerns with us regarding your stay at our establishment. Please be advised that our mini fridges in the rooms are only stocked on request if you wish to utilize the fridge. Regarding the charging of the items; a deposit is required upon...

Meudon-la-Foret, France
Reviewed 1 week ago NEW

concerning the paiement, the hotel does not taken the good credit card for payment ==> 2 payments instead of one. the hotel has repaied after one week . Nevertheless, I do not think that is realy professionnal.

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Helpful?
Thank khadou_56000
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Guest Thank you for taking the time to give us your feedback. As per the correspondence with yourself, the gentlemen responsible for the account and our our Rooms Division Manager, the payment and refund was processed yesterday, 18 May 2017. Our sincerest apologies for any inconvenience caused and hope to welcome you back in the near future to enjoy...

Accra, Ghana
Reviewed 1 week ago NEW

I attended a training event organized at the hotel and stayed there for 6 nights in May 2017. The rooms are clean and homely. The hotel is very well-kept. Very mouth-watering buffet breakfast! Hotel staff are very professional and hospitable. Every request is attended to without hesitation - if the service is available. The concierge is very helpful in arranging...

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Helpful?
Thank Vonykwat
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Guest I am very delighted to read your amazing feedback. Thank you for mentioning some of our greatest qualities such as our amazing breakfast, helpful and friendly staff, clean and feel-at-home rooms. I will make sure I pass on your gratitude to all the staff so they know that their hard work paid off. We look forward to welcome...

Cape Town Central, South Africa
Reviewed 1 week ago

Stayed for 3 nights with my wife in may 2017. Beautiful setting and lovely big gardens. Hotel is a little old but the interior is well maintained and spacious. Staff are very helpful and willing to assist with any reasonable request to make a guest feel comfortable. Special thanks to Annaline (Restaurant- works there for about 30 years) Crone' at...

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Helpful?
Thank AYM786
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Guest I am delighted to receive such positive feedback, thank you. We take great pride in always giving our guests the best and to make sure they are well taken care of. Thank you for highlighting some of our best attributes such as our friendly staff, well maintained hotel and great variety of food. I will pass on your...

Reviewed 2 weeks ago via mobile

The hotel if Ok. I love the breakfast which is a buffet, but their lunch and dinner isn't good. Their wi-fi is very poor. I think they could improve on Internet and food. The hotel is clean and the staff friendly and welcoming. I arrived without my luggage, so the concierge made several calls and my luggage was delivered to...

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Helpful?
Thank Maryben C
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Maryben Thank you very much for your feedback on your most recent visit to NH Cape Town The Lord Charles Hotel. We appreciate it. The relevant departments have been informed and all your comments and concerns have been taken in account and we will take action where necessary. Thank you for mentioning what a great job our staff did....

Hampshire, United Kingdom
Reviewed 2 weeks ago via mobile

From the moment i checked in the staff were helpful and friendly the waiting staff always have a smile and nothing is to much trouble rooms are comfortable and the room facilities are more then serviceable always enjoy this hotel when in South Africa

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Helpful?
Thank nfinbow
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Mr Finbow I am thrilled to read your amazing feedback on your most recent visit to NH Cape Town The Lord Charles Hotel. Thank you for mentioning our helpful staff, comfortable rooms and great facilities. These are some our best qualities we are very proud of. I will certainly pass on you good words to all the staff so...

Gaborone, Botswana
Reviewed 2 weeks ago

The rooms are spacious and clean but average, nothing special. Had issues with my patio door it was difficult to slide open had to call reception to sort the door out. Staff was extremely helpful and friendly made the stay wonderful. One of the nights I had a headache around midnight but no pain killers so I called reception who...

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Helpful?
Thank Ngangingo
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Ngangingo Thank you for taking the time to give us such wonderful feedback. We appreciate our guests' feedback immensely. Thank you for mentioning some our best qualities. I will also make sure our teams receive you gratitude so they know their hard work paid off. We look forward to welcome you back to our hotel in the near future...

Reviewed 2 weeks ago

I was part of a conference group of about 180 people and was very impressed how the Hotel and staff handled such a large group so well. We were guests for 3 nights and the food, the meeting venue and the service was spot on. I always rate hotel service by how unobtrusively and efficiently it is done, and The...

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Helpful?
Thank Kevin D
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Kevin I am delighted to read your amazing feedback on your conference held at our establishment. Thank you for also mentioning what great job our staff did in making sure everything went according to plan. I will pass on your good words to all departments; so they know what great job they did. We look forward to welcome you...

Cape Town Central, South Africa
Reviewed 2 weeks ago

The hotel recently went through a major renovation to modernise all interior as well as the facilities. It's a wonderful facelift and very welcoming. Our room was lovely, a decent size with a big bed and a sliding door to a patio. The hotel was nice and quiet so it was very restful. The service was great, very friendly and...

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Helpful?
Thank Meganjayne2016
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Megan Thank you for taking the time to give us such a detailed review on your most recent visit. I am happy to read that you enjoyed your stay to the fullest. Thank you for also mentioning some our best attributes such as our spacious rooms, beautiful interior, excellent service, great food and friendly staff. These are all attributes...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Shuttle Bus Service
  • Airport Transportation
  • Conference Facilities
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
NH Cape Town The Lord Charles hotel in Cape Town is nestled between the wine country of the Cape, the Helderberg Mountains and False Bay and the Atlantic Ocean. ... more   less 

Additional Information about NH Cape Town The Lord Charles

Address: Corner of Main Road (M9) & Broadway Boulevard (R44), Somerset West 7130, South Africa
Region: South Africa > Western Cape > Cape Town > Somerset West
Price Range: ₹ 4,848 - ₹ 10,343 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Cape Town The Lord Charles 4*
Number of rooms: 198
Reservation Options:
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Also Known As:
Nh The Lord Charles Hotel Somerset West
NH Cape Town The Lord Charles Somerset West
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Questions & Answers

Here's what travellers have asked, with answers from NH Cape Town The Lord Charles staff and other travellers.
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Questions? Get answers from NH Cape Town The Lord Charles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“not close from a swimming pool (noisy)”
khadou_56000, 17 May 2017 | Read review
“"Higher floors have less A/C unit noise"”
Vonykwat, 17 May 2017 | Read review
“Main section where we stayed was fine for us.”
AYM786, 13 May 2017 | Read review
“As for rooms with a view of the Summerset.”
Ngangingo, 10 May 2017 | Read review
“If you're going for a quiet stay make sure you're not near the pool area - we were quite noisy in the evenings there...!”
, 9 May 2017 | Read review
5 of 5
Cancelon
US$ 92* /night
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PricelineUS$ 103
Hotels.comUS$ 160
AMOMAUS$ 181
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Prices are for 1 room, 2 adults
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