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All reviewspancake machinefront deskindoor poolking suitefree breakfastroom was cleanyogurtminute drivenew jerseyplatinum memberfourth floorthe breakfast areaconvenient locationthe jersey shorea great stayone night stayvery nice hotel
We visited for a family event and had minimal needs. It was a warm bed, a quiet room and some breakfast. They delivered on all counts. We were greeted promptly and in a courteous manner. Be very careful on approach because you are likely to...More
This hotel is clean with a very courteous staff. The free breakfast was very good with an ample offering of omelettes, pancakes, cold cereal, yogurt, etc. Our room was a little disappointing with a missing Keurig coffee maker, minimal mirrors, and no alarm clock. The...More
Response from Jenny H, Manager at Holiday Inn Express Hotel & Suites West Long BranchResponded 2 January 2018
Thank you for your review. We apologize that you experienced some inconveniences during your stay. We have addressed your concerns with management and housekeeping, and we will look into ways to improve moving forward. Thank you again, and we hope you consider staying with us...More
Nice clean hotel. Extremely quiet, and comfortable. Only complaint is the bathroom door does not stay open. It will automatically close behind you. Bathroom light is also a fan, so no night light that is quiet for the middle of night bathroom visits.
We stayed here for 3 nights for a wedding since we were from out of town. The hotel from the outside looked nice and the lobby. However we had a king size room on the second floor and the ac/heat was so loud! Our bathroom...More
Thank Cassandra S
Response from Jenny H, Manager at Holiday Inn Express Hotel & Suites West Long BranchResponded 21 November 2017
Thank you for sharing your experience. We are very disappointed that you experienced several inconveniences during your stay. We have addressed your concerns with management, and we will be investigating these issues immediately. The customer experience is our number one priority, and we apologize your...More
Visited our son recently for family weekend at MU. Decided to spend the night here. At check in we were told there were no king rooms available. My wife didn’t want to make a big deal so we opted for double beds ($10 off). Big...More
Thank Richard K
Response from Jenny H, Manager at Holiday Inn Express Hotel & Suites West Long BranchResponded 8 November 2017
Thank you for your review. We are very sorry to hear that you did not completely enjoy your stay. Unfortunately, our order of coffee cups did not arrive, and we did run out. Management has spoken with the staff regarding how to handle situations like...More
Good morning! Our King Suite has a king bed and a pull out couch. All of our guest rooms were last renovated in 2008. If you have any further questions, feel free to reach out to the hotel at your convenience. We would be... More
Good morning! Our King Suite has a king bed and a pull out couch. All of our guest rooms were last renovated in 2008. If you have any further questions, feel free to reach out to the hotel at your convenience. We would be happy to answer all your questions!