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DoubleTree by Hilton Somerset Hotel & Conference Center

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DoubleTree by Hilton Somerset Hotel & Conference Center
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760 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Somerset Hotel & Conference Center
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Showing 736: English reviews
Austin, Texas
Reviewed 29 March 2016

The overall renovations to the hotel were good, especially the lobby and common areas. The staff was great as well. While my room was renovated and the finishes were upgraded they neglected to upgrade the HVAC. It barely worked and was very inconsistent.

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Helpful?
Thank M4774ZEryant
Management response:

Thanks for your kind words to describe our property. We are very excited of this new chapter for The DoubleTree by Hilton Somerset. We are currently finishing all the renovations at our property. The HVAC system has been updated and some guest are unaware on how to correctly adjust the system. Please know that this is not a normal experience...

Reviewed 27 March 2016

I have stayed at this place probably a half dozen times in the last few years. I keep coming back because of its convenient location and the fact that I know they'll fix anything that goes wrong. (Case in point: the only major complaint I ever had was being placed into a room right by the conference and meeting facilities...

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Helpful?
Thank rustyshackleford50
Management response:

Thanks for your kind words to describe our property. We are very excited of this new chapter for The DoubleTree by Hilton Somerset. . Please know that this is not a normal experience at our hotel. We are taking the necessary steps to prevent this from occurring in the future. Thank you again for taking the time to share, it...

Westerville, Ohio
Reviewed 22 March 2016

Room was in a great location. Pool was nice when open. The shower is way too low not high enough for an average 6' 1 man. The double beds were comfortable, but were on old fashioned bed frames where the wheels stick out. Myself and my husband kept hitting our toes on the frame. We had to sick a pillow...

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Helpful?
Thank Jamie O
Management response:

Thanks for your kind words to describe our property. We are very excited of this new chapter for The DoubleTree by Hilton Somerset. We are currently finishing all the renovations at our property. Look forward to having the opportunity of showing you a finish property.

Brooklyn NY, United States
Reviewed 19 March 2016

The hotel is very clean and very comfortable. We requested a microwave and late check out and they accommodated us. The pool is a great and the kids loved it. The staff is very nice. The food at the restaurant for dinner was delicious. Very happy with our stay

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Helpful?
Thank Shelley C
Management response:

Thanks for your kind words to describe our property. We are very excited of this new chapter for The DoubleTree by Hilton Somerset. I am glad to see you enjoyed our new menu at Seasonz Restaurant. We hope to be your host again soon

Somerset, United States
Reviewed 19 March 2016

Staff was unfriendly, unhelpful. Full of excuses ("can't copy that 1 page for you, our copy machine is down", "our shuttle driver is out today") Strike after strike: charging me for a refill of a dinky little coffee cup? Really? Aggravating stuff like that. Hallway hadn't been vacuumed in a long time, it appeared. Disgusting.

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Helpful?
Thank Daniel V
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Somerset Hotel & Conference Center, responded to this review

Dear Daniel V, We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. We’ll be reaching out to you shortly to...

Reviewed 13 March 2016

1. My reservation didn't work, when I arrive hotel, was told my name is not on the list. 2. Payment issue: Day I , I arrive your hotel on 3/5/2016, and paid whole charge for 6 nights, totally USD 821.1. Day 4, I receive message from my credit card that your hotel charged me again at USD 410.55 in my...

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Helpful?
Thank shenglinc2016
Management response:

Thank you for taking the time to complete our online survey regarding your recent stay at Double tree Somerset Hotel. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding some issues. I have shared your feedback with our staff to ensure we handle these types of situations differently in the future. I would...

Bethel, Connecticut
Reviewed 13 March 2016

I called the front desk to report the rooms condition (cracker crumbs under and around the bed) upon check- in. We decided to have housekeeping do a thorough vacuuming the next day. When I returned the following evening, the cracker crumbs were somewhat vacuumed up, but not completely. A manager came up to my room to inspect the problem and...

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Helpful?
Thank j7d7f
Management response:

Thank you for the details of your stay. We truly apologize for your finding and can assure you that we thoroughly inspect and service our rooms regularly. Our goal is that every guest leaves with awesome memories of their visit. . I assure you that management will take your comments under advisement and please if we can further assist you...

Reviewed 5 March 2016

I had an issue and the front desk people were so rude. They walked away as I was talking to them and completely dismissed me. Not to mention, I was there during the bar exam so they were completely unsympathetic and added to my already high stress level. Avoid this hotel if you can. They have no idea what they...

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Helpful?
Thank Angela Y
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Somerset Hotel & Conference Center, responded to this review

Dear Angela Y, Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that the next time you’re in the area you’ll visit...

Tipperary
Reviewed 1 March 2016 via mobile

Stayed two nights. Great service on checkin and throughout my stay. Room was fine, a little dark, and the power of the shower was a little weak, but fine. Good gym, but pool is very small. The pool also has a sign saying "No swimming alone". A bit difficult for those travelling alone on business!! Good starbucks in the lobby,...

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Helpful?
Thank Tom O
David C, Manager at DoubleTree by Hilton Somerset Hotel & Conference Center, responded to this review

Dear Tom O. Thanks for sharing your experience with others via Tripadvisor. We are glad to see you enjoyed our property, food and hospitality. I had to admit; you made me run to the pool to ensure the sign was not broken... It refers to guest under 16 years old... not swimming alone. Atrium Cafe has been a great addition...

Myrtle Beach, South Carolina
Reviewed 28 February 2016

Visiting Somerset for the annual Golf Show at the Garden State Expo Center and stayed at the connected Doubletree Hotel. Check in was very smooth and simple and was greeted as a Hilton Honors member. Room was ready prior to regular check-in which was nice. Hotel restaurant and bar have been renovated since my last visit and it's much improved....

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Helpful?
Thank Dick B
David C, Manager at DoubleTree by Hilton Somerset Hotel & Conference Center, responded to this review

Dear Dick B. Thanks for your kind words to describe our property. We are very excited of this new chapter for The DoubleTree by Hilton Somerset. I am glad to see you enjoyed our new menu at Seasonz Restaurant. We hope to be your host again soon Regards David Cortijo

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Situated on 16 sprawling acres, our beautifully renovated hotel offers all the amenities you'd expect from a sophisticated urban hotel - plus indoor and outdoor pools, basketball and tennis courts and more. ... more   less 

Additional Information about DoubleTree by Hilton Somerset Hotel & Conference Center

Address: 200 Atrium Drive, Somerset, NJ 08873-4197
Region: United States > New Jersey > Somerset
Price Range: ₹ 6,874 - ₹ 10,074 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Somerset Hotel & Conference Center 3.5*
Number of rooms: 361
Reservation Options:
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Also Known As:
Doubletree Somerset Executive Meeting Hotel Somerset
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Somerset Hotel & Conference Center staff and other travellers.
5 questions
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Questions? Get answers from DoubleTree by Hilton Somerset Hotel & Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“a window that you can watch your car from.”
 of 5 bubbles EstherK930, 29 Jul 2016 | Read review
“Loved the room on the first floor with a patio!”
 of 5 bubbles Sallie186, 17 Jun 2016 | Read review
“Not too far from the elevator, if you're bad on foot.”
 of 5 bubbles Manacor, 8 Jun 2016 | Read review
“Twin rooms are small, and do not have a room next to the lift as they wrap round behind the lifts”
 of 5 bubbles Y3341HPpaulb, 21 Apr 2016 | Read review
“Ask for a room away from conference and meeting facilities”
 of 5 bubbles rustyshackleford50, 27 Mar 2016 | Read review
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