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Lovely hotel, stayed in a king suite with a sofa bed. The buffet breakfast was OK. Also had lunch at the hotel with a group of friends. Server seemed like it was a little too much trouble that we were there and didn’t seem very...More
Response from JohnS17612, General Manager at DoubleTree by Hilton Somerset Hotel & Conference CenterResponded 1 week ago
Thank you for your feedback. We appreciate the time you took to provide it. I apologize that the service was not up to your, or our standard, and that you were not given the DoubleTree welcome. I am glad that your guest room accommodations were...More
This visit, the hotel had me on the top floor, in a clean room, bathroom was clean and functioned perfectly. Staff was attentive and friendly, from the front desk, to the restaurant staff, to the starbucks staff. Lobby, hallways, everything was clean and the stay...More
1 Thank monal_m_patel
Response from John S, General Manager at DoubleTree by Hilton Somerset Hotel & Conference CenterResponded 20 August 2018
Thank you for the positive response. It is important for all of our guests to know that the Management team takes all responses seriously and that we strive to improve on any items that may not have been acceptable during previous stays. We look forward...More
My previous stay had a few challenges and it had been several years but the rate was good so I tried again. Overall, it was a much better experience but still has some room for improvement.
Checking was a little rocky. There wasn’t really a...More
Response from SherifA1264, Director of Rooms at DoubleTree by Hilton Somerset Hotel & Conference CenterResponded 1 week ago
Thank you for taking the time to share your experience at our hotel , i''m glad that you had a better experience then your last stay , I'm sorry that check in process was long and that we did not meet your expectation in this...More
Excellent customer service. Beds were very comfortable. Bathroom clean, soft towels, shower roomy. Coffee pot and safe in room. Internet was high speed, no connection issues. Conference rooms good. Restaurant had great food. Hotel staff very friendly and customer service oriented.
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I recently attended a convention held at this Hotel/ Conference Center. I found that the conference rooms were very nicely laid out and spacious and the chairs were very comfortable. The amenities were well laid out with coffee, tea and cookies near the conference rooms....More
Situated on 16 sprawling acres, our beautifully renovated hotel offers all the amenities you'd expect from a sophisticated urban hotel - plus indoor and outdoor pools, basketball and tennis courts and more. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Response from Bernardo F | Reviewed this property |
Most of the remodeling seemed done when I was there a few months ago, but It is overall a nice property in a quiet setting, though the hotel building is older, it was kept up nicely. It's definitely not new and modern like... More
Most of the remodeling seemed done when I was there a few months ago, but It is overall a nice property in a quiet setting, though the hotel building is older, it was kept up nicely. It's definitely not new and modern like a brand new Home2suites, but I think it's a nice hotel.