Do not reserve rooms with purported club lounge access here. The lounge has been closed for almost 2 years because of Covid. They charge a premium for these rooms but there is no club lounge. The advertisement promising free breakfasts in the Club Lounge is a straight up lie. Then when you ask that they charge you the normal non-club rate, the front desk says they can’t do that. You have to talk to their accountant!
Extremely disappointing stay with Westin at Princeton. You will not get rooms that you had booked for, and hotel’s remediation efforts to address booking issues due to their poor hotel room organisation/booking process is extremely poor. It’s an apt example of POOR SERVICE. Essentially there is no remediation process. Room is poorly lit. Phone is not working. Would not recommend. Book at your own risk
A busy hotel with many flaws, Heating system flawed. No hot water st times. Housekeeping excellent. Wait staff at breakfast excellent. Convenient parking. Weekend buffet breakfast served ice cold eggs. They don’t use anything to keep trays warm. No suites. Upgrades meaningless. But there is a star working behind the desk. Marcus Thompson. Always friendly and kind. He has been there 14 years. I’ve stayed their 4 weeks in the past 11 months. This time i had terrible stomach pain on Saturday night. After suffering for five hours I went downstairs and said how do i get to the hospital? Marcus drove me in his car to the nearby Princeton Health Center owned by University of Pennsylvania. He took me into emergency. He stayed with me until i was taken. He gave me a number to call when i was ready to come back. This was amazing. I was admitted for 2 days but his professionalism and kindness and sincerity was heartwarming and above the call of duty. He needs to be handsomely rewarded by his company. I would come back for Marcus Thompson alone. He is a star in my book.…
Stayed for business. Hotel is easily located with plenary of self-parking. Rooms were clean and nicely decorated. Personnel was courteous and helpful. Bar is fully stocked. There is an outside are with seating and fireplaces; very nice. The gym and the pool are very nice too. I recommend the place and will stay again.
I Have been staying at Westin Forrestal Village for as many years as I have visited NJ. I liked the service earlier including the breakfast, but this trip was really bad. I had 2 bookings made, since I had to prepone my travel, I had one extra night booked separately. When doing checkin initially, I had informed the guy at the reception and he told me both bookings have been connected and u dont have an issue. But the key was activated only for 1 booking which was for 1 night. Next morning, I was told, they cant see my other booking. I had to go my room (was on the way to office) ...show them a print out and then they found it. While having a shower imagine the shower gel liquid got over (surely i didnt use up in one shower)....very poor house keeping. Water....normally 2 bottles are kept....some day you would have only one small bottle. And all this after I am a Platinum BonVoy member. I have my doubts about stay at this place next time.…
I had the pleasure of staying 4 weeks at the Westin while I was working on a project in the area, and thanks to the many amenities of the Westin as well as the very helpful and thoughtful staff, I had an amazing experience. In particular Shawna and Lauren were checking in constantly and making sure that our stay in there was extraordinary, even going out of their way to achieve it. Overall this is an experience that I strongly recommend for anyone who is looking for a reliable and excellent service.
My husband and I love a quick overnight getaway to Princeton every year and this was our first time staying at the Westin. Our welcome by the front desk could not have been warmer. The only thing warmer was the indoor pool which we loved. The room was clean and well appointed with Starbucks coffee, Tazo tea and even an aromatherapy roller for bedtime. We would definitely stay again and we were thrilled to be able to use our Marriott Bonvoy points here.
This hotel in Princeton is immaculate!! The food and drinks were delicious and made to taste. The woman Evette who took care of us made it and unforgettable customer experience. If we lived locally we'd come in weekly for drinks!! She was great! Best customer service experience me and my family have had in a long long time.
This is a well-managed hotel, staffed by personnel who understand the hospitality business. Jason at the front desk was absolutely terrific. Made us feel so welcome, and was eager to assist us with any difficulties. We travel extensively, both internationally and domestically. When we're in the Princeton area, this is where we'll stay; no question.
I enjoyed an extended stay at the Westin this summer. I found the hotel to be clean, modern and well maintained. The staff was well trained, responsive and welcoming. I had numerous interactions with Yamily, Raminder, Jason, and Renaldo. Rodney always has hot coffee ready for me at the Starbucks. As the Covid restrictions lifted, the hotel made improvements in staffing levels, dining options and amenities. The rooms were clean and comfortable and the beds were great. Housekeeping was available daily if you wanted it. Overall a great, well managed property.