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DoubleTree by Hilton Hotel Newark Airport

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DoubleTree by Hilton Hotel Newark Airport
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1,289 Reviews from our TripAdvisor Community

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Showing 1,242: English reviews
Whitefield, Maine
Reviewed 2 days ago NEW

There was no hot water when I arrived and the room smelled so strongly of paint fumes it was nearly impossible to sleep. Transfer from airport was timely. The front desk check-in was excellent. The breakfast lounge opened late. I expected better than this.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Chris H
Parlin, New Jersey
HOTEL’S FAVOURITE REVIEW
Reviewed 13 March 2016

Hotel staff friendly and helpful. We stayed at the Double Tree Newark Airport the night before flying out on 1 weeks vacation. We used the Parking facility that is on the Premises. Rooms were clean, and food was good in restaurant. The hotel shuttle was prompt and driver was friendly.

Review collected in partnership with DoubleTree by Hilton
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Thank Diane B
About Hotel's Favourite Review
DoubletreeNewark, General Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review

How wonderful to read our convenient location next to Newark Liberty Airport worked well for your trip and that you enjoyed our friendly service and hotel shuttle. Thank you for choosing to stay at DoubleTree by Hilton Hotel Newark Airport. We hope you had a wonderful time on your vacation and look forward to seeing you again.

Reviewed 4 days ago NEW

where do I begin about this incredible experience... I booked a room a the doubletree and my room was kind of hot. I went down to the front desk and asked if I could be moved to another room. Well this is when the Night Manager Ms. Edith Vicente stepped in. She was truly the sweetest and most helpful. She...

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Helpful?
Thank Tiff W
DoubletreeNewark, General Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review

You have truly made us happy with your review! We are thrilled you appreciated the assistance from of one our team members to ensure your time here was comfortable and will certainly share your praises with her. It was our pleasure to provide you with attentive service and we are pleased you also enjoyed the complimentary breakfast too. Thank you...

New York City, New York
Reviewed 4 days ago NEW

Service was bad. Staff weren't helpful. I had to personally chase staff to get service. It took 6-8 calls just to get through to a member of staff. No apology for delays, staff asked for tips when service was really bad!

Review collected in partnership with DoubleTree by Hilton
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Thank davidV5019JA
DoubletreeNewark, General Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review

It is important that you only experience the best service during your stay with us and we truly regret any inconveniences you had. Our management team will review your feedback with our staff to ensure we are always delivering attentive service. We hope that you will reach out to us directly so that we can learn more about your experience...

Chandler, United States
Reviewed 4 days ago NEW

Excellent hotel and staff. Highly recommend. The free airport shuttle was a big plus and they arrange transportation to the cruise terminal (for a reasonable fee). We are big fans for the Hilton family of hotels.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 678rogerf
DoubletreeNewark, General Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review

How wonderful to read our location worked well for your trip and we thank you for sharing your review! We are happy that you enjoyed our warm welcoming staff and services we provide including our shuttle transportation. We hope you had a great time on your cruise and can’t wait to welcome you back again soon to DoubleTree by Hilton...

Elmira, New York
Reviewed 6 days ago NEW

I guess for a bed near the airport it works, but if you are Diamond with Hilton don't expect much. Generally they treat you far worse than any other Hilton property I've been to in the past 10+ years. Won't be wasting my time or $ here ever again.

Review collected in partnership with DoubleTree by Hilton
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Thank marknY5066TQ
DoubletreeNewark, General Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review

We apologize that your experience with us was not positive and we will discussed your feedback with our team to ensure that each guest receives the quality of customer service for which we brand is known for. Your satisfaction is important to us and we want to assure you that your experience is not reflective of the level of service...

Tabernacle, New Jersey
Reviewed 6 days ago NEW

Continue to recommend the Doubletree .to our friends flying out Great time .Fantastic food.Cozy room. Will continue to recommend to all our friends flying out of Newark and wanting a layover.Thank you!

Review collected in partnership with DoubleTree by Hilton
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Thank alicesI7738BI
DoubletreeNewark, General Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review

And thank you for your continue loyalty and terrific recommendation of our hotel! We are pleased to have provided you with the perfect location and comfort you needed for your flights out of Newark Liberty Airport. We can’t wait to welcome you back for another wonderful stay with us at DoubleTree by Hilton Hotel Newark Airport.

Texas Gulf Coast, Texas
Reviewed 6 days ago NEW

Of all the hotels up there, this was by far, my worst experience. I work for the airlines so I know what I'm talking about. Fire the entire staff. They gave a key to my room to someone else and I woke up with someone in my room!!!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank chrismV6SN
DoubletreeNewark, General Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review

We appreciated you reaching out to us and giving us the chance to personally discuss your experience more in depth. We have reviewed this with our team to ensure we are properly assigning our guestrooms. We hope continue to work with you and thank you for your feedback.

Phoenix, Arizona
Reviewed 1 week ago NEW

The hotel rates promise amenities such as breakfast vouchers and access to executive lounges. However, the hotel does not provide these services after you get there. They do, however, charge guests for parking - for the whole stay whether or not you actually have a vehicle for the entire stay. The restaurant service is extremely slow and the waitstaff seem...

Review collected in partnership with DoubleTree by Hilton
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1Thank Dt17134
DoubletreeNewark, General Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review

Thank you for letting us know about your experience. Although we reached out to you early yesterday morning, we hope to continue to work together and turn your experience around. We truly want your time here to be pleasurable and will continue to make improvements in the service we provide to our guests. Again thank you and we look forward...

Alfred, United States
Reviewed 1 week ago NEW

Very pretty architecture of the building, inside and outside. However, I found the doors were very much abused, and some repairs that need to be made in the restroom. Other than that it is a decent hotel, Fitness facility is very good. I didn't make use of the indoor pool.

Review collected in partnership with DoubleTree by Hilton
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Thank Dennis D
DoubletreeNewark, General Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review

We are delighted that you appreciated the layout of our hotel and had the chance to use our fitness center. We are in the process of planning updates to our hotel and will be addressing your feedback about the doors and restrooms as part of this. Thank you for your review and we look forward to greeting you again at...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
With 24-hour shuttle service from and to Newark Liberty International Airport, this full service hotel offers comfortable guest rooms, a choice of food & beverage outlets. Our Fitness Center and indoor heated pool are for hotel guests only. The hotel is conveniently located and a short train ride away to Newark and New York City, as well as Liberty State Park and NJ cruise piers. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Newark Airport

Address: 128 Frontage Rd, Newark, NJ 07114
Region: United States > New Jersey > Newark
Price Range: ₹ 7,393 - ₹ 13,375 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Newark Airport 3.5*
Number of rooms: 502
Reservation Options:
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Also Known As:
Sheraton Newark
Sheraton Hotel Newark Nj
Newark Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Newark Airport staff and other travellers.
33 questions
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Questions? Get answers from DoubleTree by Hilton Hotel Newark Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always best to have a room on a higher floor just because of lobby and pool noise.”
 of 5 bubbles 681dougs, 29 Dec 2016 | Read review
“Had an inside balcony room overlooking the atrium lobby and pool”
 of 5 bubbles p3navy, 6 Dec 2016 | Read review
“no tips, I have not had any issues to say what floor is good and what floor is not”
 of 5 bubbles ICESISM, 30 Nov 2016 | Read review
“Ask for a room that does not have a window/balcony surrounding the pool. Not sure if one exists.”
 of 5 bubbles scuneo, 13 Nov 2016 | Read review
“Don't pay extra for higher rooms.”
 of 5 bubbles basketballgirlinbos, 26 Oct 2016 | Read review
5 of 5