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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place

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Traveller (11)
Room & Suite (12)
Dining (1)
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Overview
  • Excellent32%
  • Very good30%
  • Average11%
  • Poor7%
  • Terrible20%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Suites
Kitchenette
Wheelchair Access
2 Star Hotel
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Offers from Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
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Rooms
5 Jun6 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (80)
There are newer reviews for Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
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All reviewsfull kitchenroom was cleanlaundry facilitiesthe staff was greatcracker barrelone night staystoveesasinklaurelcouchhighwayphiladelphia
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21 - 25 of 79 reviews
Reviewed 3 January 2017

This was out 1st time staying at a Extended stay. Check in was painful, 3 parties in front of us and all had reservations issues. Our room seemed clean and nice lay out.The bathroom light did not work and the room would not warm up....More

Thank FamilyTime23
Response from Manager_11525, Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli PlaceResponded 6 January 2017

Thank you for providing us with details about your stay. The situation you described regarding your check-in is truly regrettable. We are very sorry for your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously...More

Reviewed 2 January 2017

This is one of the best hotels! The staff is friendly, helpful, and kind! They treated me so good I hated to leave. There were laundry facilities on the premises and a work out area with a tv. The place was clean and quiet. Truly...More

Thank Janeen S
Response from Manager_11525, Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli PlaceResponded 3 January 2017

It is so rewarding to read you were well accommodated at our hotel. Thank you for your comments. I am pleased to read your positive comments on the customer service provided by our staff. They will be informed on the excellent job they are doing....More

Reviewed 28 December 2016

First experience with this chain/hotel and was quite pleased! Since I need two rooms for me and my driver/friend, even for our one night stay on trip, price was important factor but with the promo discount of 20% for signing up with 'club', it was...More

Thank PleasantForestShores
Response from Manager_11525, Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli PlaceResponded 3 January 2017

Your feedback is important. Thank you for sharing. It is great to see you enjoyed the affordable price you paid for accommodations. However, please accept my apologies on the issue with your billing and the inconveniences you experienced. We will work on making sure possible...More

Reviewed 5 December 2016 via mobile

This is the first time I've stayed at an Extended Stay hotel. The staff was great, the room was clean, price was reasonable and we enjoyed our stay! I was impressed with (I think her name is Elaine) the manager. We got in earlier than...More

1  Thank Mahadave
Response from Manager_11525, Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli PlaceResponded 12 December 2016

Thank you for providing us with details about your stay. We appreciate the kind comments; however, we apologize that you did not enjoy our grab and go breakfast. Please feel free to contact me directly, at phm2@extendedstay.com, with any additional comments or questions. Thank you...More

Reviewed 3 December 2016

I stayed at hotel about a month but the experience was terrible 1- Manager is RUDE and they do not honor online booking pricing 2- Worse thing they stored my credit card information without informing me and charged without notifying me when asked for reason...More

1  Thank Ajay S
Response from Manager_11525, Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli PlaceResponded 6 December 2016

Ajay, thank you for bringing your concerns to our attention. We are truly sorry to hear you were disappointed with your star and the lack of customer service. Our company prides itself on excellent guest service, so it was disappointing to read your feedback about...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Room amenities
Microwave
Things to do
Tennis Court
Details
Price range
US$ 89 - US$ 145 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$ 89 - US$ 145 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (11)
Room & Suite (12)
Dining (1)
Questions & Answers
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ruby1927
25 July 2015|
AnswerShow all 2 answers
Response from Paul R | Property representative |
Yes, we do. We don't have a specific weight restriction but oversized animals are accepted at the discretion of the General Manager at each property. I would think your 15 pound pooch would be more than welcome at any... More
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Room Tips
"Do NOT stay here no matter what!"
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"3 floors - stayed on 3rd floor -room very warm"
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"Great Value.... Great Location.... Great Staff!"
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"Go somewhere else"
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